CEO Q&A: What Is Your Management Style?
In each issue of Franchise Update magazine, we profile franchise CEOs and presidents, asking each the same set of questions. Throughout the year, we'll be selecting one of those questions -- and providing answers from the previous year's profiles. If you want to learn more about these franchise leaders and their thoughts on other topics, click the links with their responses to read their full profile.
This week we asked them about their management style.
Jon Nobis, CEO, Two Men and a Truck
Just like leadership style, you have to adapt for the situation. My preference is to get the facts out there so we can make the best decision possible with the information we have at the time, no matter who in the organizational structure comes up with it, and then managing to the expected results. I am committed to making sure people understand the "why." Knowing what they're doing is crucial so they can find improved ways to do them. Read the full profile here.
Brian Petranick, CEO and President, RiseMark Brands
The one thing I can definitely say is that I am not a micromanager. I am a big picture, strategic thinker and not particularly detail-oriented. Therefore, I really work to surround myself with smart, passionate people who offset my weaknesses and enhance my strengths. Read the full profile here.
Tammy Whitworth, Chair and CEO, Window World
I don't ask anyone to do anything that I haven't done or am not willing to do myself. I also know that there are some things that I'm not capable of doing, or that other individuals may be better suited for. With that said, I think it's best to lead by example and not by command. Team management is a skill that you develop from listening to others, laying out clear expectations, and working with your employees. Read the full profile here.
Larry Oberly, CEO and President, SpeedPro Imaging
I manage by example. I'm present, I'm engaged, and I'm all-in - always. Read the full profile here.
Nicole Ossenfort, CEO and President, Liberty Tax
Since I took on this role, I have made it a priority to communicate regularly with franchisees and employees. "One Team. One Goal." is my mantra, and I have taken steps to open the decision-making process, so that everyone in the company is aware of the decisions being made and how those decisions will affect each one of us. Read the full profile here.
Michael Poates, President and COO, Mr. Gatti's Pizza
Humble. Unassuming. Approachable. Fun. But don't confuse those style traits for not being calculated and incessantly, internally pushing data and interactions three moves into the future. I feel that a disarming situational leadership style allows you to get to the heart of everything quickly. It allows you a personal and situational awareness into matters that otherwise would not be granted or visible. It is so important to keep it fun - even when it's not! Read the full profile here.
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