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Franchise Articles

Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
  • Kevin Behan
  • 7,702 Reads 5 Shares
AI-operator systems prevent missed calls while decreasing wait times and increasing customer satisfaction  
  • David Duguan
  • 6,179 Reads 11 Shares
Companies must train employees in a customer-first culture to develop successful teams
  • John Tschohl
  • 4,608 Reads 3 Shares
Nick Marco's latest spa in Upper Arlington, Ohio, is his 12th location
  • M. Scott Morris
  • 7,436 Reads 15 Shares
More than half of small business owners reported feeling optimistic about the economy
  • M. Scott Morris
  • 3,365 Reads 6 Shares
Successful restaurants will strategically use voice AI in the coming year for more responsive and efficient operations 
  • Robert Nessler
  • 9,769 Reads 47 Shares
Service brand deals keep growing as end of the year approaches
  • Kevin Behan
  • 3,315 Reads 3 Shares
As leader of Royal Restaurant Group, Randy Pianin oversees 61 Burger King units and 4 Potbelly locations
  • Kevin Behan
  • 10,694 Reads 28 Shares
Latest technology can help simplify daily tasks, reduce human error, and streamline communication with customers
  • Ben Gergis
  • 4,049 Reads 10 Shares
Brad Peet aims to deliver high-quality HVAC, plumbing, and electrical service in Minnesota
  • Kevin Behan
  • 6,101 Reads 5 Shares
Fitness franchisees grow business by building community connections
  • Franchise Update Media
  • 3,950 Reads 4 Shares
MY SALON Suite
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First-time franchisees share advice for opening multiple units
  • Meera and Tejal Patel
  • 7,094 Reads 7 Shares
Success requires setting goals and doing whatever it takes to achieve them
  • John Tschohl
  • 3,686 Reads 8 Shares
The development deal will expand the brand's presence in Florida and Tennessee
  • M. Scott Morris
  • 4,374 Reads 2 Shares
In addition, the franchisee plans to put Frutta Bowls into his gas stations
  • M. Scott Morris
  • 4,434 Reads 120 Shares
This is the brand's first multi-unit development deal in Minnesota
  • M. Scott Morris
  • 4,248 Reads 3 Shares
How these successful multi-unit restaurant franchisees keep current with the latest industry practices and technologies
  • Eddy Goldberg
  • 3,901 Reads 3 Shares
Organizations must offer employees support and safety in the workplace in order to create efficiency and a strong culture 
  • Nick Padlo
  • 5,121 Reads 8 Shares
Irfaan Lalani shares his parents' people-centered approach to service
  • Kevin Behan
  • 9,504 Reads 28 Shares
Technology is expected to reduce hiring time for in-restaurant positions by as much as 75 percent
  • Kevin Behan
  • 8,086 Reads 8 Shares
Keith Johnson III, COO of Amazing Food Concepts, reconnects with his restaurant roots
  • Kevin Behan
  • 6,082 Reads 10 Shares
Angry Crab Shack
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Top employers have high standards for interviewing and hiring to find the best candidates
  • John DiJulius
  • 5,488 Reads 20 Shares
The latest in employment news from November affecting franchising and beyond
  • Kevin Behan
  • 3,027 Reads 3 Shares
Tom McGwire commits to growing Honey Baked Ham in New England
  • M. Scott Morris
  • 3,305 Reads 8 Shares
The first restaurant of the deal opens Dec. 12 in Katy, Texas
  • M. Scott Morris
  • 3,396 Reads 8 Shares
The restaurants will be built in Monmouth County, New Jersey
  • M. Scott Morris
  • 3,573 Reads 5 Shares
Nearly 50% of consumers say their household's financial situation is good or very good
  • M. Scott Morris
  • 3,072 Reads 4 Shares
The Milwaukee-based operator also owns Subway and Tropical Smoothie Cafe locations
  • M. Scott Morris
  • 4,925 Reads 8 Shares
Home service brands harness the power of AI to improve experience for customers and employees
  • Tij Bedi
  • 4,067 Reads 25 Shares
Mike James and Guernsey Holdings own and operate more than 140 franchise locations in 11 states
  • Kevin Behan
  • 7,667 Reads 147 Shares
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