This infographic from Ingenico Group identifies and discusses 7 trends the company is seeing from its perch as a supplier of electronic payment solutions (smart terminals, mobile, e-payment, and security) to merchants across the globe. 1) Mobile wallets will shine in 2017.
For further details, see the infographic here.
Lisa Recoussine, senior vice president of orderTalk, which provides digital ordering solutions for the restaurant industry, explores six common mistakes companies make when adding digital ordering to their customer service offerings.
For more details and tips from her article, which appeared in Nation's Restaurant News, click here.
"If you ask me about the future of customer support, I'll say it belongs to the companies who view customer support as a competitive advantage rather than a cost center," writes Scott Tran, organizer of Support Driven, a community dedicated to customer support as a career. He polled 9 experts on customer service for their thoughts on where customer support is heading: Jay Baer (owner, Convince & Convert), Nick Francis (CEO, Help Scout), Camille Acey (VP of customer success, Clubhouse), Micah Solomon (consultant), Shep Hyken (speaker, author), Kristin Aardsma (head of customer support, Basecamp), Jamie Edwards (co-founder, Kayako), Nancy Shenker (CEO, theONswitch), and Jeff Gardner (director of customer support and success, Intercom). Some teasers:
For more on their thoughts and predictions, click here.
As part of a $2.2 million renovation of a KFC in Marietta, Ga., KBP Foods has renovated the city's 56-foot tall roadside attraction, "The Big Chicken." The steel-sided structure, built in 1963 by S. R. "Tubby" Davis at the city's largest intersection, was damaged by a storm in 1993 and threatened with demolition, but a local outcry kept it preserved, despite the damage. The huge novelty landmark, built by Davis to advertise his restaurant before it became a KFC, will now be seen in all its restored glory by visitors for miles around, thanks to the restoration effort. In a world shifting more and more to digital and online advertising, it's good to see a franchisee bring back this local icon.
A targeted, quarterly magazine that takes CEO's, VPs and Sales Executives to the cutting edge of franchise development.