Using SMS To Drive Customer Loyalty & Retention
Company Added
Company Removed
Apply to Request List

Using SMS To Drive Customer Loyalty & Retention

Using SMS To Drive Customer Loyalty & Retention

Interested in reaching customers with low-cost, personalized text messages? Of course you are! Find some great strategies, tips, and tactics in “The SMS Marketer’s Guide to Customer Loyalty & Retention,” a 30-page e-book from Attentive, a text message marketing solutions company.

The authors spoke with loyalty and retention experts from SMS, loyalty, and customer service companies, as well as with direct-to-consumer brands to gather their best advice, top strategies, and key tips to create a marketer’s guide for how to think about the role of SMS for driving customer retention in the digital era.

The report contains 6 chapters: 1) a brief history of customer retention; 2) the rise of e-commerce; 3) why SMS is key for customer loyalty; 4) KPIs for customer loyalty; 5) 3 seamless customer retention strategies; and 6) 8 best practices for using SMS to support your customer retention efforts.

Below is a “sneak preview” of those 8 best practices. For more on each, as well as the rest of the e-book (a free download) click here.

8 Best Practices for Using SMS To Drive Customer Retention

  1. Send messages that add value.
  1. Personalize everything.
  1. Integrate SMS with other marketing channels to improve customer experience.
  1. Automate, automate, automate.
  1. Be generous and intentional with your loyal customers.
  1. Don’t forget about customers who need a gentle nudge.
  1. Engage, engage, engage.
  1. Prioritize your brand story.
Published: July 18th, 2022

Share this Feature

HomeTowne Studios by Red Roof
SPONSORED CONTENT
HomeTowne Studios by Red Roof
SPONSORED CONTENT
HomeTowne Studios by Red Roof
SPONSORED CONTENT

Recommended Reading:

Comments:

comments powered by Disqus
Angry Crab Shack
ADVERTISE SPONSORED CONTENT

FRANCHISE TOPICS

American Freight
ADVERTISE SPONSORED CONTENT
Conferences
InterContinental, Atlanta
OCT 18-20TH, 2022

Franchise Update Media (FUM) is the trusted resource for the franchise industry. For 30+ years, FUM has been the leader in providing valuable...
MSA provides domestic and international franchise advisory services to franchisors and companies seeking to establish franchise and licensing systems.

Share This Page

Subscribe to our Newsletters