Bearclaw Coffee Company Franchise Business Overview
About Bearclaw Coffee Company
The BearClaw Coffee Company is a fast growing specialty coffee franchise that focuses on amazing customer service in a cozy cabin and camp environment.
Bearclaw Coffee Company has all the "bells and whistles" of a national coffee chain, but a more intimate approach to business, thanks to Bearclaw Coffee Company's founding couple, Doug and Debi Scroggins. They opened their first store in 2002 in Dexter, and have taken a careful, conservative approach to growth and expansion. Five years after the opening of the first Bearclaw Coffee Company, this new restaurant concept has been franchised in its 18th Michigan location, including this new location at 6004 Torrey Road. Even with so many restaurants in the making, the Scroggins are still able to offer a personal touch, visiting each store on a regular basis and passing on their business philosophy of customer service. "Bearclaw Coffee Company has a unique history and it's one of the main reasons we decided to go ahead with this store," say the O'Reillys, who are assisted in this family business by daughter Amanda and son Bob, Jr., both graduates of U of M, Ann Arbor, plus nephew Kyle, a student and golf standout at Carman- Ainsworth High School. Both Doug and Debi Scroggins enjoyed a career spanning 35 years, collectively, at Northwest Airlines and had accepted an early retirement buy-out. In addition, this outgoing, professional couple was looking for a positive change in their lives following the death of their 17- year-old son, Brett, in a car accident in 1999. They setup their first Bearclaw Coffee Company location in a rural, but busy area of Dexter and were inundated by customers who loved the gourmet coffee drive-through concept. That was the beginning of their success story and has become the root of success for other entrepreneurial couples like the O'Reillys. "That's why the Bearclaw Coffee Company story is so unique," said Bob O'Reilly. "The 'bear' part of the name is in recognition of avid outdoorsman Doug Scroggins' many trips to Alaska, even though he jokes that he's never even seen a bear while hunting there. "The wings on the company logo represent two life-changing events for the Scroggins — the death of their son and their long careers at Northwest, plus the idea of fast and on-the-run service."
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