Susan Rather is the co-owner of several BrightStar Care franchises in Wisconsin, with her husband Jeff Tews. They recently helped open a high acuity neighborhood style Assisted Living and Memory Care Community in Madison, a new BrightStar franchised offering (BrightStar Senior Living). Her role in both organizations is developing team members that share her passion for helping families by providing great care and service to their clients, hiring compassionate staff and ensuring they have the resources necessary to do their work. Prior to her work in the senior care environment, Susan was a Medical Technologist. She worked 25+ years in various medical laboratory settings, with expertise in personnel management, regulatory compliance and process improvement. Susan earned her BS in Medical Technology from University Wisconsin – Eau Claire, and a Master of Human Relations from the University of Oklahoma.
So how do we do better? Especially today, in a time when record low unemployment and rising wages are prompting employees to at least consider improving their job situation, if not downright jumping ship.
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