Combine the best of AI with human interaction to elevate the customer experience
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Survey respondents cited concerns about the job market and their household finances
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The pandemic-driven growth of drive-thrus has changed the real estate market for QSRs and coffee brands
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Franchisors use technology to help improve local store marketing and increase revenue
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The IFA team uses advocacy, events, education, and engagement to protect franchising
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Known for sharing his success, Ali Chunara has been named the 2024 Noble Cause MVP
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Al Bhakta, founding principal of CMG Companies, earns 2024 Mega-Growth Leadership MVP honors
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Interest rates for CRE loans look to remain higher. Here are some useful tips on making the best of it.
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Mobile location data provides franchises with invaluable information on site selection and market analysis
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Creating an effective strategy requires collaboration with a team of skilled advisors
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School of Rock's Ali Kendall shares marketing strategies for building the franchise's brand to connect with new audiences
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Suggestions include improvements to FTC pre-sale disclosure, franchisee due diligence, and third-party seller disclosures
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How franchises can use LinkedIn to share content and build brand awareness with target audiences
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The operator will develop locations in Ohio and Northern Kentucky
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Study finds franchises have increased online marketing strategies in recent years, led by digital advertising programs
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Vik Patel, with nearly 250 units in 15 states, continues to invest in service brands to complement his various food brands
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We asked multi-unit restaurant franchisees about a decision they regret-- and what they learned from it
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Friendly's introduces incentive program to encourage quicker restaurant openings by dropping royalty fees
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Leaders should lean into trust and empathy as their guiding lights
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CEO Joe Thornton applies a collaborative approach to expanding Scooter's Coffee
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Toppers Pizza's new leader became CEO through hard work and a long-held belief
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MVP Award winners are business leaders, innovators, community advocates, and philanthropic champions
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Service brand deals keep growing at the start of May
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Jim Balis, the 2024 Multi-Brand Leadership MVP, puts team members and guests first at Sizzling Platter
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Technical training for service brand franchisees makes all the difference in their units' success
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Tips for small-business owners on how to save money and stretch their dollar amid rising costs
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The 6-month accelerator program aims to narrow the wealth gap and is now accepting applications
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How to build an emerging franchise system by taking a different approach
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Act quickly and take responsibility when dealing with customer complaints
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Domino's Pizza is offering customers a $3 discount for every $3 or more they tip a driver
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