Customer Experience
RECENT HEADLINES
 Cicis is an iconic, modernized restaurant that pushes the limits of the regular family dining experience. With unlimited opportunities for revenue, multiple restaurant designs and off premise-options, Cicis is constantly evolving with the industry.
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Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
- Kevin Behan
- 7,747 Reads 5 Shares
As leader of Royal Restaurant Group, Randy Pianin oversees 61 Burger King units and 4 Potbelly locations
- Kevin Behan
- 10,780 Reads 28 Shares
How these successful multi-unit restaurant franchisees keep current with the latest industry practices and technologies
- Eddy Goldberg
- 3,937 Reads 3 Shares
Those who adopt AI will lead the way into a new era of growth and prosperity
- Evan Hackel
- 7,377 Reads 12 Shares
Home service brands harness the power of AI to improve experience for customers and employees
- Tij Bedi
- 4,101 Reads 25 Shares
Service brand deals keep growing as fall continues
- Kevin Behan
- 3,361 Reads 3 Shares
Customizing restaurant models based on local demographics can lead to greater operating efficiency and long-term success
- Kaci Radochonski
- 7,621 Reads 8 Shares
Recruiting passionate multi-unit franchisees with strong support, innovation, and growth strategies
- Franchise Update Magazine
- 3,511 Reads 3 Shares
Personalizing interactions and leveraging the latest in technology can benefit both customers and franchise employees
- Mike Ball
- 5,093 Reads 6 Shares
High prices and complaints about customer service are leading to a decrease in QSR consumer traffic
- Kevin Behan
- 6,337 Reads 7 Shares
The first location is targeted to open by June in Spring, Texas
- M. Scott Morris
- 5,432 Reads 4 Shares
Brands are increasingly wooing multi-unit operators to help fuel their growth
- Colleen McMillar
- 5,073 Reads 6 Shares
Legacy brands can reignite growth by balancing innovation with core values and adapting to evolving consumer preferences
- Frank Paci
- 3,533 Reads 2 Shares
AI and ChatGPT elevate Checkers & Rally's customer experience, marketing, and employee recruitment.
- Franchise Update Media
- 6,661 Reads 4 Shares
Marketing Executive at Bubbakoo's Burritos, Chris Ives discusses the use of AI and ChatGPT
- Franchise Update Media
- 5,714 Reads 7 Shares
At Bubbakoo's Burritos, we use AI and tech to enhance customer experience, optimize operations, and personalize support through our apps and loyalty program.
- Franchise Update Media
- 5,764 Reads 17 Shares
CMO aims to deeply understand customer segments to build awareness and drive traffic
- Kerry Pipes
- 5,172 Reads 11 Shares
AFMR survey participants included CMOs, CEOs, VPs, directors of marketing, and other senior-level marketing leaders
- Helen Bond
- 5,911 Reads 2 Shares
Increased use of technology can streamline business operations and create a better overall experience for the customer
- Robin Gagnon
- 5,880 Reads 12 Shares
Nearly 70 percent of consumers say they will pay a premium for brands in which they feel a sense of loyalty
- Kevin Behan
- 4,506 Reads 5 Shares
For the Franchise Innovation Awards, judges evaluated each entry's objective, the problem it solved, and the innovations required
- Kevin Behan
- 7,626 Reads 11 Shares
Companies shouldn't miss the opportunity to capitalize on a new hire's initial excitement
- John DiJulius
- 5,286 Reads 5 Shares
Increased demand for senior care home services leads to greater number of franchise opportunities within the industryÂ
- Ray Fabik
- 3,874 Reads 3 Shares
It's crucial to reduce the amount of time needed to complete a task
- John Tschohl
- 3,554 Reads 4 Shares
Brand celebrated 50-year anniversary with interactive reveal of five new menu offerings
- Kevin Behan
- 4,021 Reads 4 Shares
Franchise executives gathered to examine the many facets of the customer experience.
- Kerry Pipes
- 4,768 Reads 3 Shares
Brands drive profitability by leading with their core purpose and vision for consumers and franchisees
- Jayson Pearl
- 4,410 Reads 22 Shares
While increased technology can make the hiring process more efficient, don't forget the importance of striking a personal connection
- Stephanie Miller
- 5,130 Reads 5 Shares
New products and diversification can help businesses thrive
- Kendall Rawls
- 3,367 Reads 9 Shares
Franchisors can develop a more effective partnership with franchisees through frequent communication and collaboration
- Tom Wood
- 3,125 Reads 3 Shares
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