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People

Successfully navigating the “people puzzle” is a key factor in building and maintaining a growing, sustainable multi-unit company. Learn how to become the employer of choice in your markets by finding the best new employees, assessing your internal talent pool, developing them for management positions, and building your bench plan for growth.

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Broken Yolk
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Broken Yolk
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Broken Yolk
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Strong leaders don't solve all problems: they build teams that can solve them
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In franchise recruiting, listening is a competitive advantage that leads to stronger franchise relationships
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In this age of technology, don't forget the value that human expertise brings to your business
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Build a culture where people feel seen and supported. Make them proud to be part of your team
  • Kathy George
  • 2,329 Reads 1 Shares
Take simple steps to build culture and develop the right relationship with your employees
  • Mike Orwig
  • 2,837 Reads 2 Shares
Despite increasing employee costs, restaurant owners take care of top employees through competitive pay, rewards, and opportunities for advancement
  • Kevin Behan
  • 2,450 Reads 4 Shares
Franchisees can attract top talent by building authentic connections, leveraging social media, and developing employees
  • Kathy George
  • 3,537 Reads 2 Shares
Restaurant franchisee shares advice on how to create a people-first operation
  • Aaron Holthaus
  • 3,002 Reads 16 Shares
Managers also benefit when they have a proven road map to evaluate results and guide employee growth
  • John Tschohl
  • 3,954 Reads 5 Shares
By investing in the development of their employees, franchisees can get the most from their staff and improve retention  
  • Melissa Markus
  • 3,701 Reads 1 Shares
The best way to see the potential in a human being is to challenge them, veteran franchisee says
  • M. Scott Morris
  • 3,052 Reads 6 Shares
Broken Yolk
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Broken Yolk
SPONSORED CONTENT
Broken Yolk
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It's important to know what kind of workers you have on the team 
  • John Tschohl
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Often, the kind thing to do is to broach the tough subject and clear the air
  • Nichole Holles
  • 4,899 Reads 3 Shares
Franchise brands address workforce gaps, offer early-career opportunities, and fuel local economies
  • Matt Haller
  • 4,818 Reads 15 Shares
Service-based brands can get the most from their young employees by creating a strong work culture and giving them the opportunity to grow 
  • Brandon Gadish
  • 5,081 Reads 7 Shares
Franchise brands with strong DEI efforts attract top talent, boost engagement, and outperform--benchmark with tailored surveys to stay ahead
  • Michelle Rowan
  • 3,286 Reads 2 Shares
Roughly 26% of franchise businesses are owned by minorities compared to 17% of nonfranchised small businesses
  • Colleen McMillar and Kerry Pipes
  • 3,959 Reads 13 Shares
Effective leaders provide clear communication, psychological safety, and constructive feedback
  • Nichole Holles
  • 4,099 Reads 3 Shares
Technology can enhance the culture and stability of your workforce
  • Helen Bond
  • 5,081 Reads 8 Shares
For a position that requires human interaction, go with your gut
  • John Tschohl
  • 4,535 Reads 3 Shares
By mimicking phone features, franchisees can encourage buy-in and reduce turnover
  • M. Scott Morris
  • 5,561 Reads 27 Shares
Angry Crab Shack
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Angry Crab Shack
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Angry Crab Shack
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Multi-unit franchisee David Plait developed his approach over years of trial and error
  • M. Scott Morris
  • 4,973 Reads 6 Shares
Restaurants need to embrace smart strategies that enhance efficiency, employee satisfaction, and profitability in the face of rising wages and shifting demographics
  • Chad Coulter
  • 5,191 Reads 4 Shares
Proper planning is essential for scaling while maintaining employee satisfaction
  • Adam Bonetti
  • 4,841 Reads 5 Shares
The average turnover per year in the U.S. is 25%; for some industries, it's 50%
  • John Tschohl
  • 5,961 Reads 14 Shares
Moving from owning a single franchise to multiple units requires a shift in strategic management approach
  • Charles Bonfiglio
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Make sure all new employees are qualified for their jobs
  • Kendall Rawls
  • 3,615 Reads 6 Shares
Don't let the wrong hire create a family crisis for your business
  • Kendall Rawls
  • 4,188 Reads 6 Shares
Effective hiring can take your business to the next level
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Development programs can help train future leaders
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