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People

Successfully navigating the “people puzzle” is a key factor in building and maintaining a growing, sustainable multi-unit company. Learn how to become the employer of choice in your markets by finding the best new employees, assessing your internal talent pool, developing them for management positions, and building your bench plan for growth.

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MSA Worldwide
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In franchise recruiting, listening is a competitive advantage that leads to stronger franchise relationships
  • Christina Chambers
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In this age of technology, don't forget the value that human expertise brings to your business
  • John DiJulius
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Build a culture where people feel seen and supported. Make them proud to be part of your team
  • Kathy George
  • 2,233 Reads 1 Shares
Take simple steps to build culture and develop the right relationship with your employees
  • Mike Orwig
  • 2,745 Reads 2 Shares
Despite increasing employee costs, restaurant owners take care of top employees through competitive pay, rewards, and opportunities for advancement
  • Kevin Behan
  • 2,368 Reads 4 Shares
Franchisees can attract top talent by building authentic connections, leveraging social media, and developing employees
  • Kathy George
  • 3,446 Reads 2 Shares
Restaurant franchisee shares advice on how to create a people-first operation
  • Aaron Holthaus
  • 2,907 Reads 16 Shares
Managers also benefit when they have a proven road map to evaluate results and guide employee growth
  • John Tschohl
  • 3,869 Reads 5 Shares
By investing in the development of their employees, franchisees can get the most from their staff and improve retention  
  • Melissa Markus
  • 3,629 Reads 1 Shares
The best way to see the potential in a human being is to challenge them, veteran franchisee says
  • M. Scott Morris
  • 2,981 Reads 6 Shares
It's important to know what kind of workers you have on the team 
  • John Tschohl
  • 4,211 Reads 4 Shares
Hot Dish Advertising
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Hot Dish Advertising
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Hot Dish Advertising
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Often, the kind thing to do is to broach the tough subject and clear the air
  • Nichole Holles
  • 4,822 Reads 3 Shares
Franchise brands address workforce gaps, offer early-career opportunities, and fuel local economies
  • Matt Haller
  • 4,748 Reads 15 Shares
Service-based brands can get the most from their young employees by creating a strong work culture and giving them the opportunity to grow 
  • Brandon Gadish
  • 4,976 Reads 7 Shares
Franchise brands with strong DEI efforts attract top talent, boost engagement, and outperform--benchmark with tailored surveys to stay ahead
  • Michelle Rowan
  • 3,224 Reads 2 Shares
Roughly 26% of franchise businesses are owned by minorities compared to 17% of nonfranchised small businesses
  • Colleen McMillar and Kerry Pipes
  • 3,899 Reads 13 Shares
Effective leaders provide clear communication, psychological safety, and constructive feedback
  • Nichole Holles
  • 4,020 Reads 3 Shares
Technology can enhance the culture and stability of your workforce
  • Helen Bond
  • 5,007 Reads 8 Shares
For a position that requires human interaction, go with your gut
  • John Tschohl
  • 4,467 Reads 3 Shares
By mimicking phone features, franchisees can encourage buy-in and reduce turnover
  • M. Scott Morris
  • 5,480 Reads 27 Shares
Multi-unit franchisee David Plait developed his approach over years of trial and error
  • M. Scott Morris
  • 4,881 Reads 6 Shares
Camp Bow Wow
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Camp Bow Wow
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Camp Bow Wow
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Restaurants need to embrace smart strategies that enhance efficiency, employee satisfaction, and profitability in the face of rising wages and shifting demographics
  • Chad Coulter
  • 5,000 Reads 4 Shares
Proper planning is essential for scaling while maintaining employee satisfaction
  • Adam Bonetti
  • 4,780 Reads 5 Shares
The average turnover per year in the U.S. is 25%; for some industries, it's 50%
  • John Tschohl
  • 5,881 Reads 14 Shares
Moving from owning a single franchise to multiple units requires a shift in strategic management approach
  • Charles Bonfiglio
  • 4,048 Reads 4 Shares
Make sure all new employees are qualified for their jobs
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  • 3,544 Reads 6 Shares
Don't let the wrong hire create a family crisis for your business
  • Kendall Rawls
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Effective hiring can take your business to the next level
  • Mary Lou Atkins
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Development programs can help train future leaders
  • John DiJulius
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The new ICHRA insurance plan can provide more affordable and customized health benefits to franchise employees
  • Jack Hooper
  • 8,478 Reads 10 Shares
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