Interview Skills: Using Managers and Employees to Handle Prospect Interviews
Top-performing employees exhibit a number of key characteristics critical to Dave Melton's franchise operations strategy. For example, as he has previously explained, they are not only happy and productive, but they also make fabulous team recruiters. But it doesn't stop there. He believes his top team members should even be involved in the interviewing process for new hires.
Melton has spent some time identifying the many ways that his top employees can benefit his business. After three decades in franchising, he oversees six successful Domino's Pizza restaurants in New York City and Connecticut. His stores generate more than $6 million annually. His years behind the wheel of his franchise organization led him to pen a book - Hire the American Dream - that offers unique hands-on insight on a number of franchise operational issues. One such issue has been to create an effective interviewing process that includes utilizing current employees during the interviewing new employees.
In Melton's stores, he requires not only the manager but another employee to interview all potential candidates. It's typically an employee on the same job level as the applicant. "That way, the prospective employee gets a real picture of the job and meets a potential peer, and the interviewing employee can provide crucial feedback on whether the applicant has the right stuff for the job," he says.
Melton believes the process also helps make the new employee's transition into the new job easier because they've already made a connection with a seasoned employee who can not only show them the ropes and introduce them around, but help the new team member learn to do the job more effectively.
There's another benefit, says Melton. "It also is a proven morale booster for the existing employee, who appreciates that he or she has been entrusted with such an important role in determining who works in the store."
Employees appreciate the confidence and trust that this interviewing strategy gives them and, says Melton, it can help take all the hiring stress off of the franchisee and the managers. Everyone benefits from another person's perspective.
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