Words of Wisdom: Business Philosophy

Jesse and Charles Keyser
Brands/Units: 14 Sport Clips; 5 Little Caesars;
5 Oxi Fresh Carpet Cleaning vans

Business philosophy:
"Up-N-Out" is the philosophy we have developed where we are constantly developing people to move up in our organization--or out of our organization to pursue great opportunities with another organization. They never leave to work for a competitor because the skills we teach them are so applicable that the opportunities with us are huge for them. If you think of how an organization is structured, almost always like a pyramid, everyone at one level can't move up to the next level--there isn't room for everyone. So we have the culture that if you give us your best while you are with us, we will invest in you the same as someone who professes to be a lifer. Does this cause us to spend time and money on people whom we may not get the best return on investment from? Possibly, but when you get a phone call a year after someone leaves your organization to pursue a great opportunity and they call to personally thank you for teaching them things they wish their parents did, it is by far the greatest accomplishment we could think of--not to mention that while they are with us they kill it with customer experience and leadership!