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When used correctly, AI can enhance, not replace, customer experience roles
  • Kevin Behan
  • 2,390 Reads 2 Shares
Go the extra mile in the hiring process to find employees who fit your organization
  • John DiJulius
  • 2,758 Reads 4 Shares
By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
  • Kevin Behan
  • 2,816 Reads 6 Shares
Jessica and George Rollins' new locations are in Grand Rapids and Portage, Michigan
  • M. Scott Morris
  • 1,995 Reads 1 Shares
Utah and Massachusetts score second and third in WalletHub's best-and-worst list for 2024 
  • M. Scott Morris
  • 2,630 Reads
Mobile brands can engage with customers through convenience and personalization
  • Josh York
  • 2,624 Reads 1 Shares
4 service brand multi-unit franchisees tell what they're doing to hire, retain, and reward employees
  • Kevin Behan
  • 3,247 Reads 8 Shares
Vanessa Yakobson, the CEO of Blo Blow Dry Bar & LashKind discusses AI and ChatGPT
  • Franchise Update Magazine
  • 2,821 Reads 2 Shares
"Shrinkflation," "greedflation," and "tipflation" drive away previously loyal customers
  • John DiJulius
  • 3,103 Reads 1 Shares
Mentoring and coaching enhance professional development and improve job satisfaction
  • Colleen McMillar
  • 3,650 Reads 15 Shares
Franchisees and franchisors talked shop and had fun at the 2024 Multi-Unit Franchising Conference 
  • Kerry Pipes
  • 4,372 Reads 4 Shares
Bojangles
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Bojangles
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Bojangles
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Mark Ireland, 2024 Innovation MVP Award winner, grows his gym membership with new offerings he created
  • Kevin Behan
  • 4,456 Reads 10 Shares
Why Spencer Chamberlain chose to carry on the family Sport Clips franchise business
  • Kevin Behan
  • 4,866 Reads 78 Shares
Service brand deals keep growing as summer nears
  • Kevin Behan
  • 2,534 Reads 3 Shares
Stepping into a parent's shoes can be both an honor and a daunting challenge
  • Kendall Rawls
  • 3,032 Reads 8 Shares
Mountain Mike Pizza's CMO Carol DeNembo on how the brand reaches customers through digital marketing and social media
  • Franchise Update Media
  • 3,122 Reads 31 Shares
The trio also acquired 18 existing restaurant locations in the Houston market
  • M. Scott Morris
  • 4,124 Reads 1 Shares
CMO/COO Summit to focus on greater collaboration between franchise marketing and operations
  • Franchise Update Media
  • 4,015 Reads 2 Shares
Initial plans call for restaurants in Houston and San Antonio 
  • M. Scott Morris
  • 4,371 Reads
Study shows franchises use many programs, and outsource certain services, to support advertising plans 
  • Franchise Update Media
  • 2,136 Reads
We asked multi-unit franchisees what they're doing to differentiate their restaurants from the competition
  • Eddy Goldberg
  • 3,773 Reads
MSA Worldwide
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MSA Worldwide
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MSA Worldwide
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Analysts predict nearly a quarter of workers will use AI this year
  • M. Scott Morris
  • 2,589 Reads
Don't forget the value of written content when creating a marketing strategy
  • Kevin Behan
  • 2,037 Reads
Podcasts deliver important information that potential franchisees can consume on the go
  • Jack Monson
  • 3,193 Reads 8 Shares
Celebree School prioritizes personalized customer experiences, driving franchisee profits through tailored education, consistent standards, and continuous improvement
  • Franchise Update Magazine
  • 3,939 Reads 25 Shares
The 2024 Multi-Brand 50 ranks the top U.S. franchises by number of units, their brands, and the MB50's 25 most popular brands
  • Franchise Update Media
  • 5,976 Reads 7 Shares
Keegan Trudgen honored for extraordinary and enduring performance, growth, and community giving
  • Ginny Gaylor
  • 3,402 Reads 2 Shares
The latest in employment news affecting franchising
  • Kevin Behan
  • 3,864 Reads
Employers must take these steps to identify and improve employee disengagement
  • Kevin Behan
  • 3,834 Reads 4 Shares
Restaurants will again experience a large addition of seasonal workers this summer
  • Kevin Behan
  • 2,608 Reads 1 Shares
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