|Total Investment:||$150,362 - $283,006|
Canada: AB, BC, MB, NB, NT, NS, ON, PQ, SK, YT
United States: AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
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"We came to the conclusion that our business consisted mainly of doing two things. The first thing is taking care of guests -- doing what they want, when they want it, the way they want it. The second thing is providing good jobs for some really great folks who work for us. That's the business. Once we realized those two basic elements, it took the pressure off. It makes things a lot simpler to think in those terms. You ask of just about everything you do, "How is this going to either take care of my employees or my guests?"
"Good operations make a big difference. I took over a salon in October that was struggling under a previous owner. I closed it for remodeling, re-opened it and within four months was at break-even. I think, on average, you should be able to do it in four to six months in a good location. One of the important things is to follow the model. Entrepreneurs tend to want to do it their own way -- when I started, even though I said I wanted to follow a system, I often did my own thing. It slowed me down. My advice: Do what corporate tells you to do!"