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Catering to customer demand, restaurants launch building concepts designed for digital orders and quick pickup
  • M. Scott Morris
  • 2,922 Reads 3 Shares
In today’s digital world, brick-and-mortar retailers can use their physical locations to provide unique customer experiences e-commerce can’t touch
  • Jason Fefer
  • 3,615 Reads 2 Shares
Sandwich brand Port of Subs has signed a 40-unit deal with its first regional developers.
  • Kerry Pipes
  • 3,009 Reads 4 Shares
Mohammed Azaz diversifies his 30-plus unit portfolio with his latest development agreement for 15 Smoothie King locations in DFW market.
  • Kerry Pipes
  • 3,513 Reads 19 Shares
With the right talent on your team, encouraging failure may be your best route to success
  • John DiJulius
  • 2,946 Reads 4 Shares
Modern customers expect brands to blend the digital and real-world shopping experiences.
  • M. Scott Morris
  • 2,854 Reads 1 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
  • M. Scott Morris
  • 3,607 Reads 11 Shares
New Harris Poll survey reveals 3 out of 5 hiring managers plan to add more employees through the end of the year.
  • Kerry Pipes
  • 3,615 Reads 1 Shares
How technology is helping Payroll Vault measure the ROI of their marketing and ad spend
  • Franchise Update Media
  • 3,083 Reads 2 Shares
3 key strategies that can help multi-unit franchisees be ready to address reputation management issues.
  • Kendall Rawls
  • 6,014 Reads 32 Shares
Our August roundup of consumer experience news and trends
  • Eddy Goldberg
  • 2,714 Reads
Hungry Howie's Pizza
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Hungry Howie's Pizza
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Hungry Howie's Pizza
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Service brand franchise deals heat up as summer winds down.
  • Eddy Goldberg
  • 3,142 Reads 3 Shares
Three Sports Clips stylists tell how they became franchisees with the brand
  • Franchise Update Media
  • 10,237 Reads 1,076 Shares
Whether you own a new service business or an established one, the right approach can help you better serve your clients while also growing your business.
  • M. Scott Morris
  • 4,271 Reads 2 Shares
In August, changes to SBA’s 7(a) and 504 loan programs took effect, making it easier to access loans to start a small business or expand an existing one.
  • M. Scott Morris
  • 3,330 Reads 10 Shares
By mastering marketing technology and data analytics, CMOs can increase their abilities to provide successful long-term strategies for their organizations.
  • M. Scott Morris
  • 3,033 Reads
Empire Portfolio Group signs development agreement with Relive Health.
  • Kerry Pipes
  • 4,294 Reads 4 Shares
By serving people in need with its Mobile Relief Diner, Denny's was the clear winner of Franchise Update Media's Overall Award for Franchise Marketing Leadership.
  • Kerry Pipes
  • 3,686 Reads 16 Shares
Artificial intelligence (AI) provides marketing departments with the opportunity to push the “fast-forward button” on their content marketing strategies.
  • M. Scott Morris
  • 3,095 Reads 7 Shares
Rachel Wallace took over the family business in 2012 and has grown it to 25 Subways, 3 Scooter’s Coffee locations, and 1 Best Western Plus
  • Sara Wykes
  • 5,202 Reads
Here’s how you can build a more engaged team while becoming a more effective leader.
  • John DiJulius
  • 3,164 Reads 6 Shares
Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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Bonus pages showed growth while other promotions were down or flat, and most shoppers prefer sticking with known brands than looking for deals. 
  • M. Scott Morris
  • 1,981 Reads 1 Shares
Technologies such as VR, AI, and more are changing the face of employee training from the frontline to the C-suite
  • Evan Hackel
  • 3,363 Reads 8 Shares
For this month’s roundup, employment gains continue, AI sends workers home, HR can expect new Form I-9, and business applications jump for June. 
  • Scott Morris
  • 3,077 Reads 1 Shares
Job seekers and employers agree that one interview probably isn’t enough for an offer, but disagreements increase with the number of interviews.
  • M. Scott Morris
  • 4,259 Reads 1 Shares
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
  • John DiJulius
  • 3,347 Reads
Tampa, Florida-based multi-brand operator inks 6-unit development agreement with QSR brand Smalls Sliders.
  • Kerry Pipes
  • 3,518 Reads 1 Shares
Two franchise CEOs talk about their leadership styles and share some of their favorite leadership books.
  • Kerry Pipes
  • 7,151 Reads 57 Shares
Cybercriminals love to exploit small business vulnerabilities. 5 reasons why companies fail with passwords.
  • Franchise Update Media
  • 4,211 Reads 3 Shares
Franchise recruitment managers who consistently deliver winning results do the following.
  • Art Coley
  • 3,338 Reads 2 Shares
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