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International Franchise Articles

Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

Robert Branca, Jr., is part of the Dunkin' Donuts family...seriously. Branca and his family own 60 Dunkin' Donuts in New England.
  • Multi-Unit Franchisee
  • 6,243 Reads 53 Shares
The U.S. economy is on the rise. While the world economy will be fortunate to realize a 3 percent growth rate in 2012 (less than 2 percent and we'll see a global recession, something too close to call at the moment), most of the domestic indicators are signaling a positive outlook for next year.
  • Darrell Johnson
  • 5,452 Reads
When I was 19 years old, I was promoted to passenger service manager for Capital Airlines at Midway Airport in Chicago.
  • Howard Putnam
  • 5,858 Reads
Irate customers. No matter how good you are at what you do, what business you are in, or where it is located, you will at some point find yourself facing an irate customer.
  • John Tschohl
  • 6,468 Reads 359 Shares
Zane Tankel is not waiting on any government job programs to help his business.
  • Multi-Unit Franchisee
  • 5,631 Reads 197 Shares
No one I know would dispute the benefits technology--specifically the computer--has had on every aspect of our lives.
  • John Tschohl
  • 5,666 Reads 68 Shares
Some people wait for the future to happen. Others create their futures.
  • Dr. Nido Qubein
  • 11,751 Reads
Now, more than ever, organizations are looking for ways to motivate their employees to be more productive.
  • John Tschohl
  • 5,594 Reads
We've all heard the platitudes about having a positive attitude. But does it really make a difference in the workplace?
  • Lisa Ford
  • 7,232 Reads 1,023 Shares
Business owners across the country have been dealing with one of the longest and most difficult recessions in US history.
  • Franchising.com
  • 5,945 Reads 36 Shares
Robert Branca, Jr., and his family of Dunkin' Donuts multi-unit franchisees offer the kind of advertisement for franchise success that money can't buy.
  • Debbie Selinsky
  • 24,389 Reads 10 Shares
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Never before has timing been as critical to an organization's success as it is today.
  • John Tschohl
  • 9,245 Reads 62 Shares
Customer service is a moving target; it is whatever the customer thinks it is.
  • John Tschohl
  • 6,224 Reads 282 Shares
For 23 years, the franchise industry has relied on Franchise Update Media Group (FUMG) for franchise development and education. FUMG announced today that they have combined all of its online properties into one major website with the re-launch of Franchising.com, providing the franchising industry with the most comprehensive source of franchise information on the web today for franchise opportunity seekers, daily franchise news and events for the community.
  • PRESS RELEASE
  • 6,499 Reads 94 Shares
Every business that accepts credit/debit card payments must comply with the Payment Card Industry Data Security Standard (PCI DSS).
  • Paul Arceneaux
  • 8,300 Reads 1,014 Shares
Robert Branca, Jr., and his family of Dunkin' Donuts multi-unit franchisees offer the kind of advertisement for franchise success that money can't buy.
  • Debbie Selinsky
  • 18,585 Reads 53 Shares
It takes a creative mind to exercise leadership in the 21st century.
  • Dr. Nido Qubein
  • 8,216 Reads 2 Shares
Most of us hate complaints. We hate to get them, and we hate to give them.
  • Multi-Unit Franchisee
  • 7,787 Reads
Recently, I spent several hours with Simon Sinek, a very creative New York marketing strategist.
  • Howard Putnam
  • 5,890 Reads 40 Shares
They are athletes, Nobel Prize winners, and heads of state.
  • John Tschohl
  • 10,602 Reads 1 Shares
To say the least, the past few years haven't been the best for business. We've weathered a brutal recession, and most of us aren't out of the woods yet.
  • Multi-Unit Franchisee
  • 8,822 Reads 401 Shares
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Power positioning is presenting yourself to the right person, at the right time and place, in the right way, with the right message.
  • Dr. Nido Qubein
  • 72,229 Reads 60 Shares
Quality and price are two criteria for consumers when making a purchasing decision.
  • John Tschohl
  • 6,916 Reads 23 Shares
In a perfect world, businesses would only be sold when they are healthy and attractive to buyers.
  • Domenic Rinaldi
  • 5,566 Reads 42 Shares
Service recovery. Those two words can make the difference between success and failure. And yet most people in management positions don't know what the term means, let alone how to use service recovery to establish a loyal customer base and increase sales.
  • John Tschohl
  • 6,430 Reads 177 Shares
That's a great question! In fact, none of us can get better without knowing how we are doing in key performance areas.
  • Jack Mackey
  • 7,616 Reads 1 Shares
If I were to ask 100 business operators to define customer service, I would guess that 97 of them would say this: Customer service is providing the customer with service that is fast, accurate, and courteous. While those are indeed elements of customer service, there is more to it, so much more.
  • John Tschohl
  • 7,995 Reads 475 Shares
If you have a telephone at any of your franchise locations, you are most likely being overcharged. If you have trash service at any of your franchise locations, you are probably paying more than you have to. If you pay for worker's compensation at any of your franchise locations, there are almost assuredly errors in the way your coverage was categorized. To put it more simply, if you have walls, doors, workers, and customers, the monthly bills you're getting are probably too high.
  • Dan Schneider
  • 12,984 Reads 73 Shares
For more than 20 years Rick Huffman and his two partners--Sam Catanese and Marc Williams--have been building things. They've developed shopping centers, hotels, apartment complexes, a large stock of affordable housing units, and Branson Landing, a $400 million mixed-use project in Branson, Mo.
  • John Carroll
  • 8,106 Reads 2 Shares
There is no denying the impact technology has had on business. It has allowed companies to market and sell their products and services to customers in every corner of the world, and to do so 24 hours a day, seven days a week.
  • John Tschohl
  • 12,461 Reads 995 Shares
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