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6 steps for service recovery when faced with an irate customer
  • John Tschohl
  • 3,573 Reads
Innovation, adaptation, and strategic succession planning guides franchisees to conquer inflationary hurdles and ensure prosperity for future generations.
  • Kendall Rawls
  • 4,226 Reads 24 Shares
Before going abroad with your franchise brand, do your diligence on risk and compliance. Part 2: due diligence on your local partner
  • Stewart Germann
  • 3,603 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
  • John DiJulius
  • 3,727 Reads 3 Shares
McKinsey report on Covid’s lasting effects on U.S. and global real estate detailed in a new 88-page report
  • Eddy Goldberg
  • 14,660 Reads 1 Shares
Husband-wife duo expand their multi-unit portfolio with a development agreement to bring Blo Blow Dry Bar to the Memphis market.
  • Kerry Pipes
  • 4,374 Reads 40 Shares
The Spanish Franchise Association renames itself to include franchisees
  • Andrea Lazzari
  • 3,486 Reads
Bill Edwards’ biweekly newsletter rounds up international franchise news, stats, trends, and more from a worldwide network of correspondents
  • Eddy Goldberg
  • 4,060 Reads 4 Shares
Changing consumer spending patterns and looming CRE debt provide danger and opportunity for franchisors
  • Darrell Johnson
  • 3,256 Reads 1 Shares
Bryant Keil signs multi-unit development agreement with Potbelly to take over 12 existing locations and develop 15 more.
  • Kerry Pipes
  • 4,865 Reads 3 Shares
After losing its way, 40-year-old On The Border is back, building on its storied past for a new era
  • Suzie Tsai
  • 4,079 Reads 4 Shares
Jersey Mike's Subs
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Jersey Mike's Subs
SPONSORED CONTENT
Jersey Mike's Subs
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The Chunara Group's unique approach to real estate and partnership has resulted in extraordinary growth
  • M. Scott Morris
  • 5,521 Reads 2 Shares
Empty offices continue to create problems for landlords and lenders across the U.S. and the globe
  • Eddy Goldberg
  • 2,849 Reads
McKinsey report on Covid’s lasting effects on U.S. and global real estate detailed in a new 88-page report
  • Eddy Goldberg
  • 15,500 Reads 1 Shares
Lease negotiation strategies, part 2, discusses TIAs, exit clauses, renewal options, and provides a glossary of essential lease terms for franchisees
  • Jason Fefer
  • 3,847 Reads 1 Shares
Tropical Smoothie Cafe reports strong Q2 sales growth with 90 new cafe openings
  • M. Scott Morris
  • 4,141 Reads 4 Shares
Donatos’ 10-store deal in Oklahoma paves the way to expand into northwest Arkansas
  • M. Scott Morris
  • 3,623 Reads 7 Shares
Our July roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,156 Reads
Anytime France joins forces with Self Esteem Brands to build Anytime Fitness clubs in Paris, Provence-Alpes, and more.
  • M. Scott Morris
  • 4,364 Reads 4 Shares
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
  • John DiJulius
  • 3,254 Reads 1 Shares
Titus Center for Franchising at Florida’s Palm Beach Atlantic University adds new advisory members
  • M. Scott Morris
  • 2,371 Reads
MY SALON Suite
SPONSORED CONTENT
MY SALON Suite
SPONSORED CONTENT
MY SALON Suite
SPONSORED CONTENT
2023 Noble Cause MVP Alex Tyler found deeper meaning his work on his first trip to Belize—and has been teaching swimming there ever since.
  • Sara Wykes
  • 6,444 Reads 16 Shares
Build (or improve) your customer service culture with these 9 principles
  • John Tschohl
  • 5,433 Reads 9 Shares
Service brand franchise deals heat up as summer settles in
  • Eddy Goldberg
  • 3,451 Reads
Neil Hershman isn’t afraid to take on just about any challenge, including operating a dozen  sweet franchise locations.
  • Sara Wykes
  • 3,994 Reads 1 Shares
Restaurant franchise veteran creates Ohana Restaurant Group LLC to develop seven Hawaiian Bros locations in Kansas, Missouri, and Arkansas.
  • Kerry Pipes
  • 5,131 Reads 4 Shares
Content marketing skills predictions and advice for today and for the next 5 years to help marketers navigate through change
  • Eddy Goldberg
  • 3,279 Reads 15 Shares
Summertime is the ideal time to start preparing for the winter holiday retail season. Check out these 9 actions you can do now to boost year-end sales.
  • Bob Phibbs
  • 2,376 Reads
Check out our July roundup of consumer marketing news!
  • Eddy Goldberg
  • 3,214 Reads
Experienced Dunkin’ and Baskin-Robbins franchisee will open first Curry Up Now location in North Carolina.
  • Kerry Pipes
  • 4,826 Reads 2 Shares
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