C-Suite Profile: Kathleen Donovan, Jennifer Durham
Our 4th Annual Women's Issue of Franchise Update magazine featured profiles of 28 "C-Suite Women" who are not presidents, CEOs, or founders. While not necessarily in the spotlight, these women fill critical roles necessary for a franchise system to prosper and grow. Their titles run the C-Suite gamut: chief marketing/brand officers, chief financial/accounting officers, chief development officers, chief legal officers, chief operating officers, chief technology/information officers, chief people/talent/HR officers, a chief communications officer, and a chief quality, supply chain, and commercialization officer. Several hold dual positions, including executive vice president, senior vice president, vice president, co-owner, co-founder, and board member. In short, effective female leaders who help make the franchise world go round. In recognition of their contributions to their systems, their franchisees, and to franchising as a whole, we're presenting their profiles, two per week.
This week: Kathleen Donovan, Kathleen Donovan at Liberty Tax, and Jennifer Durham, Senior Vice President & Chief Development Officer at Checkers and Rally's Restaurants.
Title: Kathleen Donovan
Brand: Liberty Tax
Years in franchising: 3
Years with current brand: 3
Franchised units: 4,177
Total units: 4,487
Brand revenue: $173.4 million
Background: Kathleen Donovan is the strategic, results-oriented Chief Financial Officer at Liberty Tax, Inc., where she has served in that role since February 2014. She has more than 30 years of financial experience, including 15 years as a CFO. She came to Liberty Tax after 8 years at Catapult Learning where, as Executive Vice President and Chief Financial Officer, she was responsible for accounting, financial planning, human resources, IT, and legal. From 2005 to 2008, she served as Senior Vice President and Chief Financial Officer at Medquist, Inc. Before that, from 1997 to 2005, she held various finance positions of increasing responsibility, including Senior Vice President and Chief Financial Officer at Dendrite International. Before that, she held finance positions at Unisys, including Director of Financial Planning. She has B.A. and B.S. degrees from Georgetown University.
Title: Senior Vice President & Chief Development Officer
Brands: Checkers and Rally's Restaurants
Years in franchising: 16
Years with current brand: 16
Franchised units: 543
Total units: 843
Brand revenue: $830 million
Background: Jennifer Durham joined Checkers and Rally's in 2001 as an accounting manager, following her time at KPMG and Intermedia Communications in senior auditing and accounting positions. She grew steadily from her financial role into franchise development. In 2006 she was named Vice President and Corporate Controller, and then was promoted to Vice President of Finance and IT. In her current role she is responsible for developing the strategy, systems, and sales approaches that will energize franchise development and shape the future of the brand. She earned a bachelor's and master's degree from the University of Florida. She is a member of the AICPA, the Women's Foodservice Forum, and is involved with Leadership Tampa Bay.
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