Social Media Marketing at the Local Level: Scooter's Coffee

Social Media Marketing at the Local Level: Scooter's Coffee

We recently asked a dozen franchises some questions about how they're using social media at the local store or unit level. This is the second in a series based on the responses we received. This is from Todd Sanning, vice president of marketing at Scooter's Coffee.

1) What are you doing with social media at the local store level now, and what are your plans for 2018?
We provide franchisees with a tool kit/guidelines for local store marketing. We are also exploring online location management service programs. We continue to enhance our mobile app to increase customer engagement. We also use local Facebook pages, Snapchat filters, and proper use of Twitter and Instagram.

2) How are you educating your franchisees about the value of social media marketing, and how do you get them to actively participate in it?
Historically, we have been spotty on franchisees doing this well and on a consistent basis. More is done through our corporate marketing efforts than locally with franchisees.

3) How do you train your franchisees to work with these new platforms and channels?
Through videos, weekly calls with franchisees, field visits, and written communication.

4) How do you enforce brand standards at the local level?
Most collateral is produced by Scooter's and sent out. We do provide some customizable templates for franchisees to produce locally. All are controlled to ensure brand guidelines are being met.

5) How you integrate social campaigns into your overall marketing strategy?
Through our in-house marketing team. We manage and approve all components of both local and national. We develop an annual plan that has multiple layers and components, including but not limited to social campaigns. All campaigns have a multi-pronged approach including direct mail, billboards, in-store and on-site collateral coupled with social media plans.

In Q4 2016 we rolled out a new mobile app and loyalty program. Use of a handheld POS allows us to go out to cars in line to accept orders and interface with customers earlier in the service cycle. We have added some digital menu boards in our walk-in locations, allowing for product features and more frequent messaging.

Todd Sanning is Vice President of Marketing at Omaha-based Scooter's Coffee.

Published: November 12th, 2017

Share this Feature

Recommended Reading:

Comments:

comments powered by Disqus
Firehouse Subs
SPONSORED CONTENT

FRANCHISE TOPICS

Premium Services

Vizion Interactive Business Opportunity

Vizion Interactive
Vizion Interactive is a leading digital marketing services agency...

Franchise Leadership & Development Conference Business Opportunity

Franchise Leadership & Development Conference
Oct. 9-11, 2018 Intercontinental, Atlanta, GA. Over 350 franchise...

Multi-Unit Franchising Conference Business Opportunity

Multi-Unit Franchising Conference
Make deals with the most powerful players in Multi-Unit Franchising. Our...

Franchise Consumer Marketing Conference Business Opportunity

Franchise Consumer Marketing Conference
June 19-21, 2018. Intercontinental Hotel, Atlanta (Buckhead), GA. An...

919 Marketing Business Opportunity

919 Marketing
919 Marketing Co. is a national content marketing, PR and social media...

Tango Business Opportunity

Tango
Tango unites predictive analytics, GIS and store development into a single...

HigherMe Business Opportunity

HigherMe
HigherMe was founded by a former multi-unit franchisee to optimize the...

Michael H. Seid & Associates Business Opportunity

Michael H. Seid & Associates
MSA provides domestic and international franchise advisory services to...


Franchise Update Magazine

A targeted, quarterly magazine that takes CEO's, VPs and Sales Executives to the cutting edge of franchise development.


Share This Page

Subscribe to Franchise Update Sales Report

A Franchise Update Media Production
Franchise Update Media
P.O. Box 20547
San Jose, CA 95160
PH. (408) 402-5681
In Loving Memory Of Timothy Gardner (1987-2014)

Copyright © 2001 - 2018.
All Rights Reserved.