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Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
  • M. Scott Morris
  • 3,654 Reads 11 Shares
New Harris Poll survey reveals 3 out of 5 hiring managers plan to add more employees through the end of the year.
  • Kerry Pipes
  • 3,653 Reads 1 Shares
How technology is helping Payroll Vault measure the ROI of their marketing and ad spend
  • Franchise Update Media
  • 3,116 Reads 2 Shares
3 key strategies that can help multi-unit franchisees be ready to address reputation management issues.
  • Kendall Rawls
  • 6,059 Reads 32 Shares
Our August roundup of consumer experience news and trends
  • Eddy Goldberg
  • 2,759 Reads
Service brand franchise deals heat up as summer winds down.
  • Eddy Goldberg
  • 3,174 Reads 3 Shares
Three Sports Clips stylists tell how they became franchisees with the brand
  • Franchise Update Media
  • 10,283 Reads 1,076 Shares
Whether you own a new service business or an established one, the right approach can help you better serve your clients while also growing your business.
  • M. Scott Morris
  • 4,329 Reads 2 Shares
In August, changes to SBA’s 7(a) and 504 loan programs took effect, making it easier to access loans to start a small business or expand an existing one.
  • M. Scott Morris
  • 3,358 Reads 10 Shares
By mastering marketing technology and data analytics, CMOs can increase their abilities to provide successful long-term strategies for their organizations.
  • M. Scott Morris
  • 3,053 Reads
Empire Portfolio Group signs development agreement with Relive Health.
  • Kerry Pipes
  • 4,320 Reads 4 Shares
Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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By serving people in need with its Mobile Relief Diner, Denny's was the clear winner of Franchise Update Media's Overall Award for Franchise Marketing Leadership.
  • Kerry Pipes
  • 3,738 Reads 16 Shares
Artificial intelligence (AI) provides marketing departments with the opportunity to push the “fast-forward button” on their content marketing strategies.
  • M. Scott Morris
  • 3,114 Reads 7 Shares
Rachel Wallace took over the family business in 2012 and has grown it to 25 Subways, 3 Scooter’s Coffee locations, and 1 Best Western Plus
  • Sara Wykes
  • 5,239 Reads
Here’s how you can build a more engaged team while becoming a more effective leader.
  • John DiJulius
  • 3,189 Reads 6 Shares
Bonus pages showed growth while other promotions were down or flat, and most shoppers prefer sticking with known brands than looking for deals. 
  • M. Scott Morris
  • 1,999 Reads 1 Shares
Technologies such as VR, AI, and more are changing the face of employee training from the frontline to the C-suite
  • Evan Hackel
  • 3,386 Reads 8 Shares
For this month’s roundup, employment gains continue, AI sends workers home, HR can expect new Form I-9, and business applications jump for June. 
  • Scott Morris
  • 3,096 Reads 1 Shares
Job seekers and employers agree that one interview probably isn’t enough for an offer, but disagreements increase with the number of interviews.
  • M. Scott Morris
  • 4,303 Reads 1 Shares
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
  • John DiJulius
  • 3,378 Reads
Tampa, Florida-based multi-brand operator inks 6-unit development agreement with QSR brand Smalls Sliders.
  • Kerry Pipes
  • 3,548 Reads 1 Shares
Jersey Mike's Subs
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Jersey Mike's Subs
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Jersey Mike's Subs
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Two franchise CEOs talk about their leadership styles and share some of their favorite leadership books.
  • Kerry Pipes
  • 7,210 Reads 57 Shares
Cybercriminals love to exploit small business vulnerabilities. 5 reasons why companies fail with passwords.
  • Franchise Update Media
  • 4,253 Reads 3 Shares
Franchise recruitment managers who consistently deliver winning results do the following.
  • Art Coley
  • 3,366 Reads 2 Shares
As small business grapple with post-Covid challenges, they’re showing a determination and willingness to experiment with ChatGPT in a variety of ways.
  • M. Scott Morris
  • 4,285 Reads
How genuine, sincere, and timely recognition of employees can be a motivator that makes a real difference.
  • John Tschohl
  • 2,481 Reads 7 Shares
How technology is helping MassageLuXe measure the ROI of their marketing and ad spend
  • Franchise Update Media
  • 3,235 Reads 103 Shares
How you can strike a balance between the mindset of preparing your business for sale and staying connected to your purpose.
  • Kendall Rawls
  • 4,293 Reads 16 Shares
We asked Batteries Plus’ Chief Franchising Officer Joe Malmuth what tech trends he is seeing in franchise development, and how he is responding.
  • Kerry Pipes
  • 3,430 Reads 25 Shares
Hiring’s tough these days. Have you considered outsourcing it so you can focus more on your business?
  • George Lessmeister
  • 3,771 Reads 1 Shares
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