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Leadership authority Roxi Hewertson exposes 4 myths about what makes a great leader. By changing the way you think about leadership you can change the effectiveness of your business.
  • Multi-Unit Franchisee
  • 5,816
Organizations have leaders and managers. But there is a stark difference between the two and each has different skills sets. Can you recognize leaders from managers?
  • By John Tschohl
  • 5,184
You have good and poor employees, it's an unfortunate fact of life. But you need all of your employees to get along and work well together. Here are 10 effective ways to identify difficult employees and tips for helping coworkers get along better.
  • Multi-Unit Franchisee
  • 6,480
Employees are on the frontline and the face of your business to customers. It's important that they show customers they care about them. Here are 11 strategies to help operationalize caring.
  • Multi-Unit Franchisee
  • 6,022
"You don't want to change who you are," says Sally Hogshead. "You just want to become more of who you already are."
  • Multi-Unit Franchisee
  • 5,346
On a personal level, I bet 100 percent of you agree with me that people really do matter, but are you living it every day in your businesses?
  • By Nate DaPore
  • 4,680
Hudl, a sports video software company based in Lincoln, Neb., has a system for feedback they refer to as #RealTalk. Playing off the slang phrase "real talk" (curt honesty), the team uses the phrase to denote when a conversation has taken a serious turn.
  • By Gregory Ciotti
  • 2,292
A declaration is a powerful thing. By making a declaration, you not only announce something, you proclaim it to be a true and accurate representation of who you are and what you believe in.
  • By Steve Farber
  • 5,587
Successfully operating a multi-unit franchise--typically generating millions of dollars in revenue from many locations--requires a keen awareness that leading multiple units is fundamentally different than leading a small operation.
  • By Robert Sher
  • 5,342
As an entrepreneur, you're often the face of your company, and your ability to capture attention, to fascinate others--clients, employees, strategic partners, influencers--can make or break a business.
  • By Sally Hogshead
  • 4,665
The Affordable Care Act (ACA) has introduced widespread changes to the healthcare landscape. It has increased the availability, quality, and affordability of health insurance for the general population, regardless of age, gender, or pre-existing medical conditions.
  • By Benjamin Geyerhahn
  • 5,735
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Recently one of my partners and I were facilitating a meeting between a father and his daughter to work through some mismatched expectations between them in the family business.
  • By Jeff Faulkner
  • 4,345
It's a tough job but somebody's gotta do it. Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee's service skills.
  • By John Tschohl
  • 6,187
Four out of five companies can testify that onboarding new hires leads to such positives as higher job satisfaction, better job performance, greater commitment to the organization, and stress reduction.
  • Multi-Unit Franchisee
  • 4,801
The benefits of having employees who are better trained, more engaged, and who stay longer are clear. You might even call it the Holy Grail of HR.
  • By Eddy Goldberg
  • 5,996
In survey after survey company meetings get knocked by everyone from employees to senior executives as being among the biggest waste of work hours.
  • Multi-Unit Franchisee
  • 4,008
Employment rates in the United States are steadily increasing, meaning businesses are growing and, as a result, seeking the right talent to fit their teams.
  • Multi-Unit Franchisee
  • 3,563
It's mid-2014 and nearly every American is required by the government to have health insurance coverage as outlined under the Affordable Care Act (ACA).
  • By Kerry Pipes
  • 6,121
If you're the CEO of a company, the realization that much of what you do can be copied by your competitors may be distressing, but veteran sales manager, consultant, and business speaker Jack Daly says not so fast.
  • Multi-Unit Franchisee
  • 4,557
Franchisees in Seattle have been saddled with a new $15 dollar per hour minimum wage ordinance passed by the city's mayor, Ed Murray.
  • Multi-Unit Franchisee
  • 3,546
Great people throughout history often fail, quite miserably, before finally reaching their goals, says international business strategist Dan Waldschmidt.
  • Multi-Unit Franchisee
  • 4,390
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Over time, every brand evolves to stay relevant to its customers. You may not go through a corporate "rebranding" exercise to the extent that Wendy's, Burger King, or Arby's recently did, adopting a new logo, new store design, and/or new products.
  • By Nate DaPore
  • 3,778
Why won't my employees just do what I tell them? Why am I struggling to motivate my team? Why aren't they giving me the performance I need?
  • By Dr. Tasha Eurich
  • 4,266
Franchising is all about outsourcing. Someone comes up with a great concept and essentially outsources its growth to franchisees so corporate can focus on its core task of system development.
  • By Eddy Goldberg
  • 4,527
Here's an intriguing idea from New York Times best-selling author and writing coach Michael Levin, "Creativity is a muscle; use it or lose it." Levin says anyone can grow their creativity just like any other muscle.
  • Multi-Unit Franchisee
  • 3,599
In wrestling with this question, it is clear that so-called loyalty programs are really rewards programs.
  • By Jack Mackey
  • 4,632
Whether you're launching a new business or wondering why your existing company isn't performing as well as predicted, longtime corporate executive Larry Katzen suggests taking a careful look at your business plan.
  • Multi-Unit Franchisee
  • 5,578
In survey after survey, company meetings get knocked by everyone from employees to senior executives as being among the biggest waste of work hours.
  • Multi-Unit Franchisee
  • 3,683
Do you know there is "free" money out there for your business, and that it is easier than ever to claim it?
  • By Nate DaPore
  • 3,719
Corporate prepaid credit and debit cards offer a new approach to managing day-to-day employee spending that, until now, was available only to the largest corporations.
  • By Toffer Grant
  • 3,436
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