Training
Discover best practices for training and retaining great talent in your organization. Great people are the key to a successful business, and training is a critical element of the onboarding process. As part of your search for a new franchise opportunity, learn how to evaluate the training programs that brands provide as part of their business offering.
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October 16th, 2026
 At Imaginuity, we believe that when you know better, you do better. That’s why we connect Human Intelligence, Data Intelligence, and Artificial Intelligence to make marketing perform better for multi-location and franchise brands.
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Who are your customers? Do you know what they want? Do you know what they think about you and your products and services?
- John Tschohl
- 5,267 Reads 50 Shares
Putting the right people at the helm has launched many high profile, highly successful turnarounds, from Jack Welch in his early days at GE to Meg Whitman at eBay.
- Multi-Unit Franchisee
- 5,260 Reads 6 Shares
For most of her 40-year career, Linda Read says she has had to work harder, be smarter, and produce better results than the men in her field
- Helen Bond
- 7,540 Reads 239 Shares
The White House and IFA recently announced that 290,000 veterans and military spouses have been hired or trained in the franchise business since the launch of the White House Joining Forces initiative in 2011.
- Multi-Unit Franchisee
- 5,316 Reads 34 Shares
Creating a customer-focused culture requires strategy and constant review. Each year you should review your goal setting and organizing efforts.
- Lisa Ford
- 5,769 Reads 36 Shares
Over the years we have encountered hundreds of successful business owners who have made the statement "I have it all done," as they describe how well they have planned and documented their business succession plan.
- David J. Ciambella and Loyd H. Rawls
- 7,394 Reads 166 Shares
Jay Staggs is sailing high these days with his EagleRider motorcycle rental franchise in Washington, DC.
- Multi-Unit Franchisee
- 4,832 Reads 26 Shares
I am often asked how I define exceptional customer service. Here it is in a nutshell: Speed, price, and technology--all built around service.
- John Tschohl
- 5,799 Reads 32 Shares
As we pass the five-year anniversary of the start of the economic recession in December 2007, many observers focus on what was lost
- Multi-Unit Franchisee
- 5,346 Reads 10 Shares
Angel Cartagena was a cable TV project manager traveling between New York, New Jersey, and Puerto Rico and working more than 70 hours every week.
- Multi-Unit Franchisee
- 5,719 Reads 85 Shares
The process of organizational change is complex. A number of associated factors have the ability to impact the organization's overall ability to successfully evolve.
- Timothy Bednarz
- 9,322 Reads 3 Shares
Millennials provide a unique challenge for businesses today. Many business operators are struggling to understand this generation and how to get the most out of the employer-employee relationship.
- Jennifer Kushell
- 4,962 Reads 91 Shares
With an estimated 1.8 zettabytes of information created and stored in 2011 alone, there has never been a more opportune time for hackers to challenge franchise data security, according to a DC Digital Universe study.
- Peter Clark
- 9,658 Reads 390 Shares
In a recent survey, workplace expert Michelle McQuaid found that 65 percent of workers in the United States would be happier if they had a boss who recognized their good work
- John Tschohl
- 7,068 Reads 270 Shares
Last time leadership authority Roxi Hewertson, President & CEO of the Highland Consulting Group, detailed five behaviors and attitudes that show up consistently in successful leaders.
- Multi-Unit Franchisee
- 11,244 Reads 1,039 Shares
Are you a great leader or an "at risk" failing leader? How do you know? What would your staffers say? What would your own supervisor say?
- Multi-Unit Franchisee
- 8,406 Reads 625 Shares
Effective leaders manage by keeping their fingers on the pulse of their employees' key activities.
- Timothy Bednarz
- 8,305 Reads 659 Shares
An overwhelming number of franchisees are perplexed about network security ownership and responsibility--especially when it comes time to pay for a data compromise.
- Gary Glover
- 6,963 Reads 14 Shares
Managers are overwhelmed and burdened with many tasks and responsibilities in a constant quest to improve results.
- Timothy Bednarz
- 5,246 Reads 1,023 Shares
Ed Doherty has a passion for his business and growth. His roots in the restaurant business trace back to his youth when he worked after school and college to help his mother run a deli.
- Multi-Unit Franchisee
- 6,796 Reads 382 Shares
"A business that fails to satisfy its customers is worth nothing."
- John Tschohl
- 6,382 Reads 1 Shares
One of the largest uphill battles a franchise owner faces is combating the costs associated with hiring, training, and retaining good people, particularly in businesses with a high turnover rate.
- Jason Hamilton
- 40,105 Reads 3 Shares
It's probably true that most people who work with us will never care as deeply as we do about building our business and serving our clients.
- Dr. Nido Qubein
- 11,550 Reads
The total number of veteran-owned franchise businesses among the most military-friendly franchise companies jumped nearly 35 percent to a record 11,469 in the last year
- Multi-Unit Franchisee
- 5,915 Reads 183 Shares
Today it seems that much of what we hear focuses on a lack of accountability.
- Timothy Bednarz
- 8,681 Reads 8 Shares
During the 1930s, researchers from Harvard University conducted productivity studies at Western Electric's Hawthorne facility that demonstrated how management attention generates immediate productivity increases.
- Timothy Bednarz
- 8,506 Reads 1,078 Shares
How do you retain and prepare your best talent to lead? Mentoring programs are one of the most effective tools in achieving business results.
- Greg Smith
- 7,004 Reads 148 Shares
Let me get right to the point. The keys to success in any business are: (1) the quality of the products or services you offer, and (2) your employees' ability to deliver outstanding customer service. And I'm not the only one who thinks so.
- Mel Kleiman
- 5,727 Reads 61 Shares
One of the questions I hear most often from executives is "How do I motivate my employees to do the things I want them to do?"
- Nido Qubein
- 9,536 Reads
Effective performance plans must detail the specific actions leaders and employees must follow to accomplish the goals and objectives set within it.
- Timothy Bednarz
- 49,044 Reads 9 Shares
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