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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Multi-Unit Franchisee magazine honored franchisee excellence at the annual Most Valuable Performer (MVP) Awards ceremony at this year's Multi-Unit Franchising Conference, April 23–26 at Caesars Palace in Las Vegas.
  • Multi-Unit Franchisee
  • 2,771
How a coaching approach with your employees can work to eliminate the negative and draining emotions of accountability.
  • Kendall Rawls
  • 2,389
Bob Middleton heard or read something years ago that stuck with him: Wealth is built by focusing on one thing and doing it well; wealth is preserved by diversifying.
  • Debbie Selinsky
  • 4,019
Veteran Denny's multi-unit franchisee Glenn Beattie learned early in his franchise career to keep his eye on the prize: the paying customer.
  • Helen Bond
  • 5,800
Creating a Leadership Style and Legacy That Encourages and Empowers Employees and Leads Your Business to a Brighter Future.
  • Kendall Rawls
  • 2,573
After 25 years in the restaurant business, Mike Richey knows that an offer of a dollar more per hour from a competitor can be too much for an employee to refuse.
  • Sara Wykes
  • 2,797
Matt Rusconi, who recently added a hot new tech franchise to his two restaurant brands, has a refreshing attitude toward work: he loves it.
  • Debbie Selinsky
  • 4,129
Franchising is a tough business. There's competition, overhead, rising costs, changing consumer tastes, social media, and now legislative and regulatory threats to deal with--while you're busy hiring and training employees, updating your menu, remodeling your stores, and dealing with insurance, taxes, and suppliers.
  • By Kerry Pipes & Eddy Goldberg
  • 3,106
When multi-unit franchisee Rahul Marwah opened New York City's first-ever Denny's on the bottom floor of a high-end condo building in August 2014, the diner made headlines for its swanky décor, craft cocktails, and a $300 Grand "Cru" Slam breakfast for two, paired with a pricey bottle of Dom Perignon.
  • By Helen Bond
  • 3,289
Treating people with dignity and respect produces a "dependability" attitude among employees who commit to meeting your expectations and going above and beyond to avoid disappointing you. It's is the difference between ineffective and effective leadership.
  • By Dan Schneider
  • 2,741
Cousins Subs is expanding through an ongoing rebranding and growth initiative. The company has just announced three new multi-unit deals in Wisconsin and Illinois.
  • Multi-Unit Franchisee
  • 11,165
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2017's Most Valuable Performer (MVP) Award winners to be feted at the annual Multi-Unit Franchising Conference, April 23-26 in Las Vegas.
  • By Franchise Update Media
  • 23,991
Husband and wife area developers for Tropical Smoothie Café in Michigan and Ohio are now on the grow in Colorado. They already have 58 locations in their markets and 39 more cafes in development.
  • Multi-Unit Franchisee
  • 26,239
Veronica Jordan was determined to trade in her 9-to-5 desk job for something more creative and profitable. In 2012, after searching for 3 years, she came across a Facebook ad that inspired her to unleash her inner entrepreneur.
  • By Danielle Buenrostro
  • 25,605
I have had the good fortune to experience and witness many professionals who truly know how to serve. However, one person in particular consistently blows me away by how he builds rapport instantly with strangers and learns so much about them in only a short conversation.
  • By John (and Bo) DiJulius
  • 26,442
Harry Rose, founder and chairman of The Rose Group, is a winner. In 2016, for the second year in a row, Applebee's named Rose its Franchisee of the Year.
  • By Danielle Buenrostro
  • 28,174
We often hear about the wage gap. But one emerging reality from the trend of the flexible economy is a tax classification gap.
  • By Jocelyn Mangan
  • 26,576
Eddie Rodriguez, one of the 10 largest Wendy's franchisees, says he has never worked a day in his life. After 43 years in franchising, Rodriguez continues his relentless dedication to growing a brand he believes in--and in expanding it beyond his company's 179 Wendy's locations in Florida, New Mexico, and Texas.
  • By Danielle Buenrostro
  • 30,794
Al Bhakta is proof that friends can be successful in business together. As managing director of the Dallas-based Chalak Mitra Group of Companies, Bhakta is one of seven longtime friends who have made wise business decisions together through the years.
  • By Danielle Buenrostro
  • 33,737
K'Zell "Zelly" Wesson took his pro basketball career global more than 17 years ago. He currently plays in Turkey as a forward for Afyonkarahisar Belediyespor, a team in the Turkish Basketball League. But the 6-foot-7-inch Wesson is also making sure he's got game as he nears the end of his playing days--by investing in and growing a chain of Workout Anytime fitness gyms in the USA.
  • By Kerry Pipes
  • 34,333
CFA Day Forum will feature pro-business Congresswoman Virginia Foxx as keynote speaker. The event will also offer franchisees the opportunity to walk the halls of Congress and meet with representatives.
  • Multi-Unit Franchisee
  • 30,946
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Sam Osborne is the longest-running franchisee in the Tropical Smoothie Cafe system. That says a lot about him, as well as the brand. He's been a part of the smoothie chain for nearly two decades, as both an operator and an area developer in Florida.
  • By Kerry Pipes
  • 19,604
We're starting 2017 in our customary way: with our "Mega 99" list of the largest U.S. franchisees, ranked by total number of units.
  • By Kerry Pipes and Eddy Goldberg
  • 13,450
It's not the fact that minimum wages are increasing for some multi-unit franchisees, but more the way officials are going about it that raises questions...and their blood pressure.
  • Multi-Unit Franchisee
  • 16,696
Papa Murphy's is offering a new development incentive program as the company continues to focus on accelerating growth in specific markets across the country. The new program offers zero royalties for the first three years of operation and $35,000 for the opening of each new store in select markets.
  • Multi-Unit Franchisee
  • 16,637
A new president will bring a need for reassessing your business operations. The opportunities and threats of the past are likely much different than what they are going to be in the next three to five years. Be prepared for how these can have a direct impact on your internal strengths and weaknesses.
  • By Kendall Rawls
  • 19,380
Dunkin' Donuts Power Team To Open 69 New Restaurants In Louisiana. Longtime multi-unit franchisee Vik Patel, Super Bowl Quarterback Drew Brees, and former New York Giants offensive lineman David Diehl Bringing Rush of Donuts To The Bayou State.
  • Multi-Unit Franchisee
  • 19,497
Mara Fortin wears many hats as a Nothing Bundt Cakes franchisee: taste-testing in one of her seven San Diego-area stores, meeting with local business owners, advocating before Congress on issues of concern to franchisees and small-business owners, and mentoring young women.
  • By Debbie Selinsky
  • 19,059
Spherion Staffing survey finds 62 percent of American employees are looking to make a job change in 2017. They are looking for better pay, new opportunities, and a better life/work balance.
  • Multi-Unit Franchisee
  • 18,384
Multi-unit, multi-brand franchisee Tom Garrett makes major move taking on another 194 Burger King locations. His GPS Hospitality company now oversees 431 Burger King and Popeyes franchises in 14 states.
  • Multi-Unit Franchisee
  • 21,660
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