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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Let's begin with three facts: 1) 78.2 million Americans are hourly workers; 2) hourly workers represent 58.5 percent of all jobs in the U.S.; and 3) 80 percent of all hires made in the U.S. each year are for hourly jobs.
  • By Peter Harrison
  • 24,023
Four different multi-unit franchisee groups have latched on to the Taco Bueno brand and each of them has expansion on their minds.
  • Multi-Unit Franchisee
  • 22,537
Engaging in the strategic planning process and developing covenants will help protect your multi-unit franchising organization, the future growth goals of the business, and your personal financial goals.
  • By Kendall Rawls
  • 23,884
Robert Schermer, Jr., CEO of Meritage Hospitality Group in Grand Rapids, Mich., hails from the school of life that says, "Go big or go home."
  • By Debbie Selinsky
  • 17,417
Rob Branca successfully operates 88 Dunkin' Donuts franchise locations. And that's just what he plans to continue doing long into the future. He says it's imperative that industry leaders stand up and fight for the rights of franchisees as they face a continuing barrage of government overreach and regulation.
  • Multi-Unit Franchisee
  • 16,944
After working his usual 50- 60-hour week tending to his 17 Indianapolis-area Penn Station East Coast Subs stores, Rob Chinsky and his wife Linda moved both their children into their college dorms, hours away, all in one weekend.
  • By Debbie Selinsky
  • 16,639
For Wanda Sieber, what began as an ordinary phone call became a wake-up call. The person who answered the phone told Sieber that the owner of the business she'd called had died unexpectedly, adding "We don't even know if we're going to have jobs tomorrow."
  • By Helen Bond
  • 32,239
Mara Fortin was the very first franchisee for Nothing Bundt Cakes. She has served as chair of the brand's Franchise Advisory Council and has received the Outstanding Franchisee (Circle of Honor) award. She also loves to serve as a mentor - especially for other women. She has learned quite a few things about hiring and retaining employees during her decade in franchising.
  • Multi-Unit Franchisee
  • 24,465
Rob Branca and his extended family of in-laws, siblings, children, and cousins own and operate more than 1,200 Dunkin' Donuts locations throughout New England and a few expansion markets.
  • By Kerry Pipes
  • 14,911
Addressing entitlement and the negative effects it can have on your business operation. How to take charge and set the tone of equality in your franchise business.
  • By Kendall Rawls
  • 27,223
We spoke with three brands, Buffalo Wings & Ring, Moe's Southwest Grill, and Meineke Car Care Centers to see how they are using social media and digital technology for customer engagement and as a local marketing tool for their franchisees.
  • By Eddy Goldberg
  • 16,544
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Pedro Giorgana loves being a home-based franchisee of A Buyer's Choice Home Inspections and iHandyMan. He has time for his family and personal life and still gets to work with and assist his customers daily. It's been a rewarding and successful blend for him.
  • Multi-Unit Franchisee
  • 28,817
Today, at 38, Garrard still works out every day, but he's not just pumping iron in his post-NFL career—he's pumping profits from his two Retro Fitness gyms.
  • By Kerry Pipes
  • 32,025
Rob Chinsky has been franchising since he was just 23 years old. Today he has 17 Indianapolis-area Penn Station East Coast Subs stores and will open his 18th location next year. He knows how to run a successful business and has been recognized with the brand's Franchisee of the Year award and served 10 years as president of the brand's Franchise Advisory Committee.
  • Multi-Unit Franchisee
  • 14,306
Dave Goebel has crammed several lifetimes into his 66 years.
  • By Debbie Selinsky
  • 16,001
Popeyes mega franchisee group, Parikh Network, purchases 18 formerly corporate-owned Arby's locations and signs deal to open another 50 Arby's units over the next 8 years.
  • Multi-Unit Franchisee
  • 23,828
Whether working to build up their business or improve the lives of children in their community, Papa Murphy's franchisee Todd Mulvahill and his wife Kelly love serving with a cause.
  • By Helen Bond
  • 32,652
What do two attorneys, a former Applebee's CEO, and a retired NFL quarterback have in common? They're four of the six multi-unit franchisees we've profiled in this issue.
  • By Kerry Pipes & Eddy Goldberg
  • 27,804
If you are looking to recruit and retain employees with strong values it is important to develop and shape programs to properly recruit on the front end, and build in programs to motivate and retain them on the back end.
  • By Kendall Rawls
  • 29,798
Longtime Wienerschnitzel franchisee signs on for an additional 10 units to open in California and Texas.
  • Multi-Unit Franchisee
  • 12,741
When a competitor set up shop too close to Michael Geiger's Moe's Southwest Grill, he and his partner John Iaquinta fired back with a volley of cheese dip.
  • By Helen Bond
  • 30,468
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Las Vegas, home of the high rollers, once again played host to the annual Multi-Unit Franchising Conference this spring at Caesars Palace.
  • By Kerry Pipes & Eddy Goldberg
  • 31,701
Franchise Update Media announces confirmed dates for the next 5 years for its Multi-Unit Franchising Conference. Registration for next year's event is now live.
  • Multi-Unit Franchisee
  • 23,684
Robert Schermer, Jr., left his career in corporate finance 18 years ago to join Meritage Hospitality Group in Grand Rapids, Mich. In 1998, the company operated 22 Wendy's restaurants in Michigan; today it operates 177 in 8 states and also has four original casual dining concepts.
  • 19,853
As chair of Arby's largest franchisee, Jeff Davis has led his family-owned business to new heights. Davis is quick to say the restaurant business is in his DNA...
  • By Helen Bond
  • 28,055
When he was 16, Ed Wolak perfected the art of baking hand-cut donuts on the night shift at Dunkin' Donuts. He's been a single-minded brand ambassador ever since.
  • By Helen Bond
  • 26,467
Investing in your people builds a strong foundation and helps sustain future growth of your business. It can also help you identify and motivate highly qualified team members who could be the key to your future succession.
  • By Kendall Rawls
  • 24,187
Mara Fortin has become a vocal advocate for franchising. In 2015, the IFA recognized the Nothing Bundt Cakes multi-unit franchisee for her work with its second annual Franchise Action Network "FAN of the Year" award, acknowledging her "consistent voice in speaking to the media and lawmakers about the recent NLRB joint employer ruling" and her work to "protect, promote, and enhance" franchising.
  • Multi-Unit Franchisee
  • 39,088
If you want to see the positive influence of Hardee's franchisee Dan Ponder at work, look no farther than his hometown of Donalsonville, population 3,000.
  • By Helen Bond
  • 30,817
JAE Restaurant Group acquires 97 additional locations from Wendy's corporate making the multi-unit franchisee company one of South Florida's largest employers with over 5,000 employees and 177 locations throughout Florida, Texas, and New Mexico.
  • Multi-Unit Franchisee
  • 13,425
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