RSS Subscribe
People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

California mega franchisee Sunny Ghai shares his insight on how he evaluates adding new brands.
  • Multi-Unit Franchisee
  • 9,970
Former NFL linebacker Bryan Scott has two things on his mind these days: 1) building a successful chain of Title Boxing Club franchises in the Atlanta area, and 2) overseeing the company he co-owns, Noene USA, which sells a line of high-tech, ultra shock-absorbing insoles.
  • By Kerry Pipes
  • 8,386
Bryan Scott spent a decade in the NFL backing up his defensive line. But when his playing time began to wind down he got prepared for life after football.
  • Multi-Unit Franchisee
  • 6,488
Americans Love Their Breakfast And The Morning Meal Market Is Expected To Pick Up The Pace, According To a Global Information Company.
  • Multi-Unit Franchisee
  • 5,833
When we last profiled Jerry Heath in 2010, the Michigan native was busy operating 11 Hungry Howie's pizza restaurants and had recently become involved with Jimmy John's, opening 5 units.
  • By Kerry Pipes
  • 5,825
Multi-Unit, Multi-State Huntington Learning Center Franchisee Named One Of CNBC's 'Top Franchisees in America'.
  • Multi-Unit Franchisee
  • 7,294
Numbers and research notwithstanding, veteran franchisee Brian Smith chooses his brands using his gut instincts. "I like to go with things I believe in and know I can sell," says the Arkansas family man.
  • By Debbie Selinsky
  • 8,208
I think the two most powerful words employees need to have permeating through their consciousness are "compassion" and "empathy." When you genuinely serve with compassion and empathy, your customer service is on a completely different level.
  • By John DiJulius
  • 25,074
Arizona Sport Clips Multi-Unit Franchisees Are Selected For CNBC's 'Top Franchisees in America' Recognition and Their Brand's Own Highest Honor, The Logan Trophy.'
  • Multi-Unit Franchisee
  • 8,404
Mills Sinclair is a man living life on his terms. He's equally at home on the golf course at his Arizona home in Scottsdale, on the beach at his Mexican vacation home, or sitting in a corner of one of his restaurants on Sunday "watching families interact in ways they don't often do anymore."
  • By Debbie Selinsky
  • 9,334
Anyone who's operated a franchise business knows it takes a lot of hard work to attain (and maintain) a high level of success and profitability.
  • By Kerry Pipes & Eddy Goldberg
  • 9,451
SPONSORED
Open a Liberty Tax Service Franchise
The fastest-growing income tax preparation franchise in North America.
Texas-Based Franchisee Awarded Newk's Eatery's Franchisee of the Year award and Recognized for Zero Leadership Turnover and Highest Overall Guest Response in the Chain's 12-Year History.
  • Multi-Unit Franchisee
  • 9,839
Brent Collier earns his bread and butter from tourism. His 16 restaurants from 7 different brands offer something for everyone--from a fun or romantic fondue dinner at The Melting Pot to Sunday afternoons for the family at Golden Corral.
  • By Debbie Selinsky
  • 10,352
Largest Buffalo Wild Wings Franchisee Opens 63rd location in Bradenton, Florida.
  • 15,141
When retired Air Force Lieutenant Colonel Tim Hershberger signed on as a franchisee with Dickey's Barbecue Pit in Florida, the 30-year military veteran was already focused on the customers he knew best. And his military ties have helped jump-start his first nongovernmental venture.
  • By Helen Bond
  • 13,078
Dairy Queen and Huddle House Multi-Brand Franchisee Adds Second Huddle House As He Takes Over An Existing South Carolina Location.
  • 11,803
Building a sustainable multi-generational franchise business means knowing and understanding what is important to all generations of employees who will help you meet your goals and succeed.
  • By Dan Schneider
  • 11,000
As a kid growing up in New Orleans, Yaron Goldman dreamed of owning a restaurant. "I have always enjoyed cooking, ever since I was a child," says Goldman, who grew up to become the second largest franchisee of McAlister's Deli.
  • By Helen Bond
  • 9,973
Multi-Unit Franchisee Magazine to Honor Franchisee Excellence at the 2016 Multi-Unit Franchising Conference on April 28th at Caesars Palace, Las Vegas
  • Multi-Unit Franchisee
  • 8,988
Planet Fitness Franchisee Adds ZIPS Dry Cleaners To His Growing Portfolio.
  • Multi-Unit Franchisee
  • 8,496
Van Jakes played cornerback in the NFL for eight years, routinely pestering receivers up and down the field while playing for the Kansas City Chiefs, New Orleans Saints, and Green Bay Packers.
  • By Kerry Pipes
  • 8,472
SPONSORED
Open a Denny's Franchise
Denny's is America's largest full-service family restaurant chain, consisting of 168 company-owned units and 1,692 franchised units, with operations in the United States, Canada, Costa Rica, the Dominican Republic, Guam, Honduras, Mexico...
Fast-Growing GPS Hospitality Adds Popeyes Louisiana Kitchen To Its Franchise Portfolio Expanding Presence In Georgia and West Virginia.
  • Multi-Unit Franchisee
  • 7,962
A conversation with John Metz invariably leads to all kinds of topics, peppered with opinions and pointed insights gleaned from his many, and diverse, business adventures.
  • By Kerry Pipes
  • 7,084
Former McDonald's Multi-Unit Franchisee Inks Deal with Pie Five Pizza To Open Multiple Locations in Pennsylvania and Ohio.
  • Multi-Unit Franchisee
  • 6,898
What makes a great company culture? Free food? Extra vacation time? Flexible hours? Employers spend more than $720 million on engagement every year, yet only 30 percent of the workforce is actively engaged.
  • By Julie Moreland
  • 6,808
As senior vice president and chief investment officer of Impact Properties, Shirin Kanji is in charge of all of the Tampa-based company's investment-related activities.
  • By Helen Bond
  • 7,402
World-class service companies have what I like to call a "customer bill of rights" that every person in that organization clearly knows and follows 100 percent of the time.
  • By John DiJulius
  • 6,296
GPS Hospitality Promotes Founding Partner Brian Arnold To Chief Development Officer As It Continues Expanding Beyond Its 222 Burger King Locations.
  • Multi-Unit Franchisee
  • 5,970
Multi-unit franchisee Gary Moore has spent most of his life in the restaurant business, assuming nearly every available job title along the way.
  • By Helen Bond
  • 4,994
Yaron Goldman Has A Strategic Growth Plan That Includes A 2016 Revenue Projection In Excess Of $100 Million At His 59 Mcalister's Deli And 3 MOD Pizza Locations.
  • Multi-Unit Franchisee
  • 7,976
Golden Corral
ADVERTISE
SPONSORED CONTENT

Multi-Unit Franchising Topics »

Learn More

Dominators!    

Multi-Unit Franchisee Magazine

Issue IV, 2017

Multi-Unit Buyers Guide    

2017 Multi-Unit Buyers Guide

Special Edition

Top Opportunities »

Subscribe to Multi-Unit Franchisee Report

A Franchise Update Media Production
Franchise Update Media | P.O. Box 20547 // San Jose, CA 95160 // PH. (408) 402-5681
Copyright © 2001 - 2017. All Rights Reserved.

In Loving Memory Of Timothy Gardner (1987-2014)