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Technology

Technology is a critical part of any business today, and franchising is no exception. From back office management to digital and online marketing to POS systems, menu boards, and employee scheduling, technology is involved in all aspects of modern business. Many franchise brands are technology-based, from computer repair to cybersecurity to delivery businesses. Learn how today’s top franchisors, working with leading solution providers, are using technology to build their brands.

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MSA Worldwide
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MSA Worldwide
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Technology and AI will improve operations and efficiency in the coming year while enhancing the customer experience
  • Thibaud Denolle
  • 6,655 Reads 48 Shares
Businesses need to embrace new methods to attract and retain employees
  • Colleen McMillar
  • 5,304 Reads 26 Shares
Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
  • Kevin Behan
  • 7,824 Reads 5 Shares
Successful restaurants will strategically use voice AI in the coming year for more responsive and efficient operations 
  • Robert Nessler
  • 9,837 Reads 47 Shares
Latest technology can help simplify daily tasks, reduce human error, and streamline communication with customers
  • Ben Gergis
  • 4,113 Reads 10 Shares
While AI offers numerous advantages, it also presents some challenges to navigate
  • Paul Wilbur
  • 5,152 Reads 6 Shares
Technology is expected to reduce hiring time for in-restaurant positions by as much as 75 percent
  • Kevin Behan
  • 8,211 Reads 8 Shares
Home service brands harness the power of AI to improve experience for customers and employees
  • Tij Bedi
  • 4,133 Reads 25 Shares
Sending SMS messages can be a personal way to connect with customers and build a loyal following
  • Phil Portman
  • 3,602 Reads 5 Shares
New approaches are needed to get prospective franchisees to look at your opportunity
  • Jack Monson
  • 5,578 Reads 31 Shares
At Bubbakoo's Burritos, we use AI and tech to enhance customer experience, optimize operations, and personalize support through our apps and loyalty program.
  • Franchise Update Media
  • 5,822 Reads 17 Shares
MY SALON Suite
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MY SALON Suite
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MY SALON Suite
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Increased use of technology can streamline business operations and create a better overall experience for the customer
  • Robin Gagnon
  • 5,911 Reads 12 Shares
The use of AI can take large amounts of previously unused data and help structure and transform a franchise's operations
  • Gary Liskovich
  • 3,471 Reads 20 Shares
Franchise executives gathered to examine the many facets of the customer experience.
  • Kerry Pipes
  • 4,831 Reads 3 Shares
Popular burger chain is one of many fast-casual restaurants using AI technology to manage staffing
  • Kevin Behan
  • 7,003 Reads 3 Shares
Artificial intelligence can boost productivity, enhance customer service, and streamline operations
  • M. Scott Morris
  • 6,220 Reads 78 Shares
Fast casual chain to begin implementing kiosks at restaurants for greater efficiency and service
  • Kevin Behan
  • 6,164 Reads 1 Shares
Embracing technology is key for restaurants looking to deliver optimal experiences that keep customers coming back
  • Jodi Boyce
  • 5,601 Reads 8 Shares
Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
  • Kevin Behan
  • 3,565 Reads 8 Shares
The proper use of technology can improve the customer experience while providing greater efficiency for the franchisee
  • Jeff Wharton
  • 6,595 Reads 15 Shares
Franchise Update shines light on artificial intelligence, franchisee recruiting, and collaborative marketing
  • Kerry Pipes
  • 3,706 Reads 2 Shares
McAlister's Deli
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McAlister's Deli
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McAlister's Deli
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Increased use of AI has been a game changer for home service brands to optimize their operations
  • Justin Waltz
  • 7,548 Reads 13 Shares
Marketers need to personalize AI's content to best connect with customers in email marketing
  • Kevin Behan
  • 3,344 Reads 2 Shares
Franchises can use AI in many different areas to optimize operational efficiency
  • Shelley Kanther Griswold
  • 6,382 Reads 28 Shares
Home service companies can boost online visibility through link building, cost calculators, and more
  • Kevin Behan
  • 5,065 Reads 3 Shares
Webinar provides insights into the growth path of pet care franchise Camp Bow Wow
  • Franchise Update Media
  • 4,157 Reads 3 Shares
When used correctly, AI can enhance, not replace, customer experience roles
  • Kevin Behan
  • 3,521 Reads 2 Shares
Analysts predict nearly a quarter of workers will use AI this year
  • M. Scott Morris
  • 4,017 Reads
How tech innovations save costs and optimize efficiency for real estate construction projects
  • Ginny Gaylor
  • 6,204 Reads
Combine the best of AI with human interaction to elevate the customer experience
  • Annie Oeth
  • 6,184 Reads 11 Shares
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