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Technology

Technology is a critical part of any business today, and franchising is no exception. From back office management to digital and online marketing to POS systems, menu boards, and employee scheduling, technology is involved in all aspects of modern business. Many franchise brands are technology-based, from computer repair to cybersecurity to delivery businesses. Learn how today’s top franchisors, working with leading solution providers, are using technology to build their brands.

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Swedish online shopping company's AI tool performs the customer service duties of 700 full-time CSRs
  • John DiJulius
  • 4,474 Reads 1 Shares
New report reveals restaurants are turning to more tech to offer guests more control and convenience
  • Kerry Pipes
  • 4,132 Reads
When using technology with a personal touch, you have a winning combination
  • John Tschohl
  • 4,985 Reads
Technology has become a game-changer in providing effective training in franchising.
  • Franchise Update Media
  • 4,297 Reads
Survey reports that most employees are overwhelmed by too many tech options at work.
  • M. Scott Morris
  • 5,128 Reads 5 Shares
Ensure your franchise development website's success by prioritizing ADA compliance--meeting legal standards, broadening your audience, and enhancing inclusivity in the digital era.
  • Franchise Update Media
  • 3,452 Reads
FBR analyzed data from more than 30,000 franchisees representing more than 300 brands.
  • M. Scott Morris
  • 5,579 Reads 8 Shares
Most respondents aren’t expecting mass layoffs in the next 12 months.
  • Isabella Mourgelas
  • 3,678 Reads
Investing in technology not only will boost your top line today, it will also boost the value of the business when it’s time to sell
  • Carty Davis
  • 4,982 Reads 12 Shares
Artificial intelligence could save time and money but requires careful planning and a willingness to experiment.
  • M. Scott Morris
  • 5,105 Reads
Robots, AI, and more, oh my! Brands adopting new tech tools are beating the competition by serving their customers better.
  • Colleen McMillar
  • 5,849 Reads 24 Shares
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FCXC '23 featured plenty of humans talking about AI and ChatGPT, along with a wealth of information about the state of consumer marketing and franchise system growth
  • Kerry Pipes & Eddy Goldberg
  • 7,448 Reads 8 Shares
Jennifer Durham, CDO at Hand & Stone, discusses how the brand employs technology in its franchise development process
  • Franchise Update Media
  • 3,888 Reads
Catering to customer demand, restaurants launch building concepts designed for digital orders and quick pickup
  • M. Scott Morris
  • 4,169 Reads 3 Shares
Modern customers expect brands to blend the digital and real-world shopping experiences.
  • M. Scott Morris
  • 4,005 Reads 1 Shares
As small business grapple with post-Covid challenges, they’re showing a determination and willingness to experiment with ChatGPT in a variety of ways.
  • M. Scott Morris
  • 5,492 Reads
We asked Batteries Plus’ Chief Franchising Officer Joe Malmuth what tech trends he is seeing in franchise development, and how he is responding.
  • Kerry Pipes
  • 4,247 Reads 25 Shares
Our annual “Technology Issue” shows how tech-savvy franchisors are leading the pack in a post-Covid world
  • Kerry Pipes & Eddy Goldberg
  • 6,113 Reads 2 Shares
Consumers are seeing a growing number of requests for tips at businesses and say they feel manipulated to leave tips when checking out with tablets.
  • Kerry Pipes
  • 5,467 Reads 4 Shares
Franchise brands are adopting new technology to improve all aspects of their operations
  • Colleen McMillar
  • 6,447 Reads 31 Shares
Technologies such as VR, AI, and more are changing the face of employee training from the frontline to the C-suite
  • Evan Hackel
  • 5,955 Reads
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AI session at IFA in Las Vegas drew an overflow cro... partly thanks to the growing power of LinkedIn to spread the word
  • Jack Monson
  • 6,079 Reads 58 Shares
3 geospatial data trends for marketers to leverage in 2023
  • Geoff Michener
  • 5,799 Reads 45 Shares
If you’re looking to improve your company’s technology in 2023, this report from Deloitte Insights is sure to help 
  • Eddy Goldberg
  • 8,500 Reads 13 Shares
10 ways to whip your frandev technology into shape and recruit more candidates
  • Eddy Goldberg
  • 4,659 Reads 19 Shares
Deloitte report reveals board members and C-suite execs have a serious "technology deficit"
  • Eddy Goldberg
  • 4,571 Reads 3 Shares
New study finds 3/4 of restaurants surveyed are currently using automation in at least 3 areas of operation.
  • Kerry Pipes
  • 7,079 Reads 15 Shares
With tech’s rise into every aspect of franchising, implementing a technology fee in your FDD is not only a good idea, it may be a necessary one
  • FranConnect
  • 8,666 Reads 4 Shares
Robbie the robot, is serving up hot dogs 24/7 in Zabka Nano’s autonomous convenience stores in Poland
  • Eddy Goldberg
  • 14,103 Reads 5 Shares
How 4 franchise brands are using technology to accelerate growth and empower their franchisees
  • Joe Halpern
  • 9,227 Reads 10 Shares
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