Technology
Technology is a critical part of any business today, and franchising is no exception. From back office management to digital and online marketing to POS systems, menu boards, and employee scheduling, technology is involved in all aspects of modern business. Many franchise brands are technology-based, from computer repair to cybersecurity to delivery businesses. Learn how today’s top franchisors, working with leading solution providers, are using technology to build their brands.
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October 27th, 2026
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Combine the best of AI with human interaction to elevate the customer experience
- Annie Oeth
- 6,268 Reads 11 Shares
Franchisors use technology to help improve local store marketing and increase revenue
- Colleen McMillar
- 5,439 Reads 8 Shares
Swedish online shopping company's AI tool performs the customer service duties of 700 full-time CSRs
- John DiJulius
- 4,637 Reads 1 Shares
New report reveals restaurants are turning to more tech to offer guests more control and convenience
- Kerry Pipes
- 4,304 Reads
When using technology with a personal touch, you have a winning combination
- John Tschohl
- 5,168 Reads
Technology has become a game-changer in providing effective training in franchising.
- Franchise Update Media
- 4,422 Reads
Survey reports that most employees are overwhelmed by too many tech options at work.
- M. Scott Morris
- 5,294 Reads 5 Shares
Ensure your franchise development website's success by prioritizing ADA compliance--meeting legal standards, broadening your audience, and enhancing inclusivity in the digital era.
- Franchise Update Media
- 3,597 Reads
FBR analyzed data from more than 30,000 franchisees representing more than 300 brands.
- M. Scott Morris
- 5,774 Reads 8 Shares
Most respondents aren’t expecting mass layoffs in the next 12 months.
- Isabella Mourgelas
- 3,824 Reads
Investing in technology not only will boost your top line today, it will also boost the value of the business when it’s time to sell
- Carty Davis
- 5,145 Reads 12 Shares
Artificial intelligence could save time and money but requires careful planning and a willingness to experiment.
- M. Scott Morris
- 5,265 Reads
Robots, AI, and more, oh my! Brands adopting new tech tools are beating the competition by serving their customers better.
- Colleen McMillar
- 6,077 Reads 24 Shares
FCXC '23 featured plenty of humans talking about AI and ChatGPT, along with a wealth of information about the state of consumer marketing and franchise system growth
- Kerry Pipes & Eddy Goldberg
- 7,642 Reads 8 Shares
Jennifer Durham, CDO at Hand & Stone, discusses how the brand employs technology in its franchise development process
- Franchise Update Media
- 4,039 Reads
Catering to customer demand, restaurants launch building concepts designed for digital orders and quick pickup
- M. Scott Morris
- 4,345 Reads 3 Shares
Modern customers expect brands to blend the digital and real-world shopping experiences.
- M. Scott Morris
- 4,139 Reads 1 Shares
As small business grapple with post-Covid challenges, they’re showing a determination and willingness to experiment with ChatGPT in a variety of ways.
- M. Scott Morris
- 5,642 Reads
We asked Batteries Plus’ Chief Franchising Officer Joe Malmuth what tech trends he is seeing in franchise development, and how he is responding.
- Kerry Pipes
- 4,397 Reads 25 Shares
Our annual “Technology Issue” shows how tech-savvy franchisors are leading the pack in a post-Covid world
- Kerry Pipes & Eddy Goldberg
- 6,267 Reads 2 Shares
Consumers are seeing a growing number of requests for tips at businesses and say they feel manipulated to leave tips when checking out with tablets.
- Kerry Pipes
- 5,643 Reads 4 Shares
Franchise brands are adopting new technology to improve all aspects of their operations
- Colleen McMillar
- 6,612 Reads 31 Shares
Technologies such as VR, AI, and more are changing the face of employee training from the frontline to the C-suite
- Evan Hackel
- 6,100 Reads
AI session at IFA in Las Vegas drew an overflow cro... partly thanks to the growing power of LinkedIn to spread the word
- Jack Monson
- 6,255 Reads 58 Shares
3 geospatial data trends for marketers to leverage in 2023
- Geoff Michener
- 5,928 Reads 45 Shares
If you’re looking to improve your company’s technology in 2023, this report from Deloitte Insights is sure to helpÂ
- Eddy Goldberg
- 8,651 Reads 13 Shares
10 ways to whip your frandev technology into shape and recruit more candidates
- Eddy Goldberg
- 4,786 Reads 19 Shares
Deloitte report reveals board members and C-suite execs have a serious "technology deficit"
- Eddy Goldberg
- 4,703 Reads 3 Shares
New study finds 3/4 of restaurants surveyed are currently using automation in at least 3 areas of operation.
- Kerry Pipes
- 7,205 Reads 15 Shares
With tech’s rise into every aspect of franchising, implementing a technology fee in your FDD is not only a good idea, it may be a necessary one
- FranConnect
- 8,884 Reads 4 Shares
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