Multi-Unit Franchisee Insight - Discussing Business Philosophy and Management Style

We talk to successful multi-unit operators constantly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in Multi-Unit Franchisee magazine. Here, from our archives, are some responses from a few franchisees.

What is your business philosophy?
If you take care of your team, they will take care of the customer.

Describe your management method or style: Servant leadership:
1) "The first and most important choice a leader makes is the choice to serve, without which one's capacity to lead is severely limited." (Robert Greenleaf); and 2) "The companies that survive are the ones that work out what they uniquely can give to the world--not just growth or money, but their excellence, their respect for others, or their ability to make people happy." (Charles Handy)
Paul Booth Jr., multi-unit franchisee of McDonald's

What is your business philosophy:
I've seen this in a quote lately: "I either win or learn, I don't lose." We all make mistakes. We all have lost at things we have tried to do. But I don't look at it as a loss, I look at it as an educational opportunity.

Describe your management method or style:
I am a very balanced leader. I know what my strengths are, and I use my strengths to the best of my ability. I am not a hard driver, which is why I surround myself with people who are and who can compensate for my lack of strength in certain areas.
Joe Brumit, multi-unit franchisee of Arby's

Describe your management method or style:
I'm definitely a driver. My wife is the analyst. She will analyze the information, but I'm the driver to get things done.
Angelo Crowell, multi-unit franchisee of Jersey Mike's