Top Blogs, Podcasts, and Videos from Customer Experience Guru John DiJulius

As we begin the new year, customer service and customer experience loom large in winning in an uncertain marketplace and economy. Franchisors and franchisees alike are searching for the best ways to attract, engage, and retain both customers and employees. After all, the best customer experience depends on the best employees to deliver it.

In that light, may we present a potpourri of helpful content from customer experience guru John DiJulius, who recently published a list of his top 10 blogs, podcasts, and videos of 2022. Here’s the list, with links to read, hear, and see them as you prepare for 2023. As we like to say, “There’s gotta be something here for everyone!”

Top 10 Blogs from 2022

• A Leadership Epiphany on Workplace Culture
• Where Have All the Workers Gone, and How Can I Attract and Keep Them?
• 6 Reasons Your Customer Experience Plummets When Your Business Skyrockets – and How to Avoid or Fix It
• A Great Customer Loyalty Strategy: Screw Up First
• Want to Win the Great Retention? Prioritize Employee Mental Well-Being
• A Great CX Project Lead Has These 5 Characteristics
• The Power of Insatiable Curiosity / How To Have a Good Conversation on Divisive Topics
• Irrefutable Evidence: Great CX Brands Outperform Competitors & Stock Market Significantly, in Any Economy
• It Is Time to Recession-Proof Your Business
• 4 Price Myth Busters

Top 10 Podcasts from 2022

• From Homeless to Bad Ass Boss Bitch with Robin Robins
• A Time To Win with Jay Baer
• The Challenger Sale: Taking Control of the Customer Conversation with Matt Dixon
• Winning on Purpose – The Unbeatable Strategy of Loving Customers with Fred Reicheld
• The Generational Guru with Mark Perna
• Meet as Strangers, Leave as Friends
• Boundless with Andy Bailey
• Referrals Without Asking with John Ruhlin
• Change the Things You Can with Marcus Engel
• Mastering Employee Engagement with Jared Green

Top 10 Videos from 2022

• Find Out What Your VOO Is and Fix It
• You Can’t Outsell High Customer Attrition
• Often When Customers Complain About Price, It Is Because the Experience Didn’t Warrant It
• Price Myth Buster – Consumers Only Buy Coffee Based on Price
• Charlotte Police Department Revolutionizing Customer Service Iin Policing
• How To Deal With the Critics & Cynics Regarding Your Customer Experience Initiative
• How To Attract Your Ideal Customer by Giving Them What They Are Looking For
• What Is a Better Investment – Advertising or Customer Experience Training?
• Customer Experience Myth Buster – the Correlations Between Wait Time & NPS
• The Answer’s Yes… What Is the Question?

John R. DiJulius III, author of The Customer Service Revolution, is president of The DiJulius Group, a customer service consulting firm that works with companies including Starbucks, Chick-fil-A, Ritz-Carlton, Nestle, PwC, Lexus, and many more. Contact him at 216-839-1430 or [email protected].