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Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
  • John DiJulius
  • 3,571 Reads
Tampa, Florida-based multi-brand operator inks 6-unit development agreement with QSR brand Smalls Sliders.
  • Kerry Pipes
  • 3,756 Reads 1 Shares
Two franchise CEOs talk about their leadership styles and share some of their favorite leadership books.
  • Kerry Pipes
  • 7,574 Reads 57 Shares
Cybercriminals love to exploit small business vulnerabilities. 5 reasons why companies fail with passwords.
  • Franchise Update Media
  • 4,599 Reads 3 Shares
Franchise recruitment managers who consistently deliver winning results do the following.
  • Art Coley
  • 3,630 Reads 2 Shares
As small business grapple with post-Covid challenges, they’re showing a determination and willingness to experiment with ChatGPT in a variety of ways.
  • M. Scott Morris
  • 4,528 Reads
How genuine, sincere, and timely recognition of employees can be a motivator that makes a real difference.
  • John Tschohl
  • 2,699 Reads 7 Shares
How technology is helping MassageLuXe measure the ROI of their marketing and ad spend
  • Franchise Update Media
  • 3,485 Reads 111 Shares
How you can strike a balance between the mindset of preparing your business for sale and staying connected to your purpose.
  • Kendall Rawls
  • 4,683 Reads 16 Shares
We asked Batteries Plus’ Chief Franchising Officer Joe Malmuth what tech trends he is seeing in franchise development, and how he is responding.
  • Kerry Pipes
  • 3,536 Reads 25 Shares
Hiring’s tough these days. Have you considered outsourcing it so you can focus more on your business?
  • George Lessmeister
  • 3,926 Reads 1 Shares
Jeff's Bagel Run
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Jeff's Bagel Run
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Jeff's Bagel Run
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Service brand franchise deals heat up in mid-summer 2023
  • Eddy Goldberg
  • 3,416 Reads
6 steps for service recovery when faced with an irate customer
  • John Tschohl
  • 4,003 Reads
Innovation, adaptation, and strategic succession planning guides franchisees to conquer inflationary hurdles and ensure prosperity for future generations.
  • Kendall Rawls
  • 4,499 Reads 24 Shares
Before going abroad with your franchise brand, do your diligence on risk and compliance. Part 2: due diligence on your local partner
  • Stewart Germann
  • 3,839 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
  • John DiJulius
  • 4,023 Reads 3 Shares
McKinsey report on Covid’s lasting effects on U.S. and global real estate detailed in a new 88-page report
  • Eddy Goldberg
  • 15,111 Reads 1 Shares
Husband-wife duo expand their multi-unit portfolio with a development agreement to bring Blo Blow Dry Bar to the Memphis market.
  • Kerry Pipes
  • 4,674 Reads 40 Shares
The Spanish Franchise Association renames itself to include franchisees
  • Andrea Lazzari
  • 3,755 Reads
Bill Edwards’ biweekly newsletter rounds up international franchise news, stats, trends, and more from a worldwide network of correspondents
  • Eddy Goldberg
  • 4,436 Reads 4 Shares
Changing consumer spending patterns and looming CRE debt provide danger and opportunity for franchisors
  • Darrell Johnson
  • 3,567 Reads 1 Shares
MY SALON Suite
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MY SALON Suite
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MY SALON Suite
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Bryant Keil signs multi-unit development agreement with Potbelly to take over 12 existing locations and develop 15 more.
  • Kerry Pipes
  • 5,506 Reads 3 Shares
After losing its way, 40-year-old On The Border is back, building on its storied past for a new era
  • Suzie Tsai
  • 4,386 Reads 4 Shares
The Chunara Group's unique approach to real estate and partnership has resulted in extraordinary growth
  • M. Scott Morris
  • 6,135 Reads 2 Shares
Empty offices continue to create problems for landlords and lenders across the U.S. and the globe
  • Eddy Goldberg
  • 3,016 Reads
McKinsey report on Covid’s lasting effects on U.S. and global real estate detailed in a new 88-page report
  • Eddy Goldberg
  • 15,951 Reads 1 Shares
Lease negotiation strategies, part 2, discusses TIAs, exit clauses, renewal options, and provides a glossary of essential lease terms for franchisees
  • Jason Fefer
  • 4,244 Reads 1 Shares
Tropical Smoothie Cafe reports strong Q2 sales growth with 90 new cafe openings
  • M. Scott Morris
  • 4,349 Reads 4 Shares
Donatos’ 10-store deal in Oklahoma paves the way to expand into northwest Arkansas
  • M. Scott Morris
  • 3,881 Reads 7 Shares
Our July roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,324 Reads
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