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11 ways to improve your customer service and make 2023 your best CX year ever!
  • John DiJulius
  • 4,345 Reads 33 Shares
4 great ways multi-unit franchisees and leaders can address and resolve conflict when it arises
  • Kendall Rawls
  • 2,892 Reads 5 Shares
Is it time for businesses to embrace a 4-day work week with flexible scheduling to meet the needs of today’s workers?
  • John DiJulius
  • 5,159 Reads 6 Shares
With employee recruitment and retention currently employers’ number-one challenge, solving the Gen Z workforce dilemma is a top priority for franchising
  • Franchise Business Review
  • 3,728 Reads 17 Shares
How 3 multi-unit operators are dealing with employee wages, benefits, and retention, part 2
  • Eddy Goldberg
  • 3,705 Reads 110 Shares
Empire Portfolio Groups opens its 5th Orangetheory Fitness studio in New York City
  • Kerry Pipes
  • 3,889 Reads 3 Shares
Dahlhauser Galbraith Operating Companies signs area development deal for up to 100 Guthrie’s locations throughout western states
  • Kerry Pipes
  • 4,115 Reads 2 Shares
Only a few companies have a practice of calling their customers by name. You should be one of them
  • John Tschohl
  • 4,554 Reads 8 Shares
Highlights from Franchise Update’s 2023 Annual Franchise Development Report (AFDR) begin with a look at recruitment budgets
  • Eddy Goldberg
  • 4,694 Reads 17 Shares
Make 2023 your best customer experience year ever with these 11 ideas.
  • John DiJulius
  • 10,071 Reads 38 Shares
What makes great franchise recruitment managers stand far above their peers?
  • Art Coley
  • 761 Reads
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Three game-changers to look for to grow your brand in 2023
  • Art Coley
  • 1,585 Reads
2023 report on global consumer trends emphasizes the value of the human connection in a tech-heavy world
  • Eddy Goldberg
  • 6,975 Reads 17 Shares
Mega deal will see Cedar Tree Restaurant Group add more than 80 Jack in The Box restaurants in Southeastern markets
  • Kerry Pipes
  • 6,136 Reads 2 Shares
Our December roundup of international franchise expansion reports on deals from Costa Rica, Eastern Europe, the U.S., Uruguay, Dubai, Canada, Mexico, and more.
  • Eddy Goldberg
  • 6,617 Reads 3 Shares
Private investment group takes major stake in franchisor of Sola Salons and Woodhouse Spas
  • Kerry Pipes
  • 4,626 Reads 2 Shares
Bill Edwards’ biweekly newsletter rounds up international franchise news, stats, trends, and more from a worldwide network of correspondents
  • Eddy Goldberg
  • 3,992 Reads 1 Shares
8 key findings from data, technology, and market research firm’s assessment of the current consumer marketplace
  • Kerry Pipes
  • 4,271 Reads 3 Shares
Establish a Successor Development Program to help you pick the right successor leader for your company.
  • Loyd Rawls
  • 4,707 Reads 2 Shares
Bryan Park got laid off from his job at a flooring company – so he started his own!
  • Kerry Pipes
  • 4,844 Reads 5 Shares
Service brand franchises continue to strike new deals across all sectors as 2022 draws to a close
  • Eddy Goldberg
  • 3,161 Reads 4 Shares
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Zaxby’s multi-unit franchisee builds his portfolio with opening of his 9th location this week.
  • Kerry Pipes
  • 5,717 Reads 7 Shares
A multi-unit Marco’s Pizza franchisee in Northern Virginia signs on for another 8 locations.
  • Kerry Pipes
  • 3,140 Reads 7 Shares
Urban Air Adventure Park franchisee in Texas signs multi-unit deal to add The Little Gym locations to his portfolio
  • Kerry Pipes
  • 5,139 Reads 17 Shares
When it comes to growth in 2023, the revolution starts with you!
  • April Shprintz
  • 4,384 Reads 68 Shares
Survey says 3 out of 5 small businesses expect less revenue than usual this holiday season because of inflation
  • Kerry Pipes
  • 3,150 Reads 3 Shares
Covid sent employees packing and negated one of your most important differentiators: great customer service. Time to fix it in 2023!
  • John Tschohl
  • 3,041 Reads 1 Shares
If you’re looking to improve your company’s technology in 2023, this report from Deloitte Insights is sure to help 
  • Eddy Goldberg
  • 6,091 Reads 13 Shares
Mall developers across the U.S. are rushing to adopt more digital tech as in-person shoppers return
  • Eddy Goldberg
  • 3,321 Reads 3 Shares
Commercial real estate operators should look to do 3 things in 2023 to keep up with market changes
  • Eddy Goldberg
  • 3,477 Reads 1 Shares
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