Minnesota Feature Articles

Informative articles to support business buyers, franchisees, and franchisors in Minnesota.

2019 Dominators

Who's dominating in their markets and regions? See our annual Dominators issue to find out!

Multi-Unit Franchisee
5,414 Reads 21 Shares

Advice for Leaders on How to Enable & Empower Employees

Tips and advice for marketing leaders on how to be a good boss

Chad Storlie
6,749 Reads 55 Shares

5 Lessons from the Military for Improving the Retail Customer Experience

Improve your retail customer experience with these 5 tips from the U.S. Army.

Chad Storlie
6,510 Reads 43 Shares

Five Principles of Customer Experience Leadership

The five "P's" of customer experience leadership - and how they can work for you.

Chad Storlie
4,458 Reads 49 Shares

Customer Experience: Moving Beyond Survey Scores

Customer surveys like NPS are useful, but require moving beyond the numbers.

Chad Storlie
5,383 Reads 37 Shares

A&W Restaurants Returns to Singapore After 16 Years Away

A&W returns to Singapore as it celebrates its 100-year anniversary

Eddy Goldberg
10,199 Reads 18 Shares

Biggest Ever! Record-Setting MUFC Keeps the Customers Satisfied

Highlights from the record-setting 2019 Multi-Unit Franchising Conference

Kerry Pipes & Eddy Goldberg
4,568 Reads 14 Shares

Your Most Important Business Success Metric? Customer Loyalty!

Customer loyalty may be your most important metric of success.

Chad Storlie
12,214 Reads 95 Shares

CMO Priority: How a Great Customer Experience Drives Loyalty and Profits

Tips and tactics for optimizing the customer experience and the bottom line.

Chad Storlie
6,224 Reads 45 Shares

Good News! - March 2019

So many things are happening so quickly in franchising these days, it's hard to keep up (even for us!). So welcome to "Good News!" - our monthly roundup of franchise growth, finance, international expansion, regulation and legislation, milestones, and other news from franchisors large, medium, and emerging.

Eddy Goldberg
2,444 Reads 6 Shares

One-Brand Man: Del Taco's Largest Operator Continues to Grow

Brent Veach is a one-brand man--and Del Taco's largest franchisee.

Helen Bond
11,440 Reads 129 Shares

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Don't Allow Your POS To Be A Victim Of A Hack Attack

What To Know So That Your Business Doesn't Become The Victim Of A POS Hacker.

Multi-Unit Franchisee
5,770 Reads 10 Shares

Experienced Operator Signs Multi-Unit Deal With Crisp & Green Brand

Operator With Franchising Background Signs Deal To Bring Multiple Crisp & Green Restaurant Locations To Minnesota.

Kerry Pipes
5,682 Reads 5 Shares

2018 Dominators

Multi-unit, multi-brand operators continue to grow--and they're getting bigger every year--a trend that continues to accelerate as these "dominators" grow their portfolios through acquisitions, building new units, refranchising, and scooping up successful units from retiring franchisees.

Multi-Unit Franchisee
6,753 Reads 7 Shares

Fantastic Success: Balancing Faith, Family, and Business

Fantastic Sams franchisee John Prichard has never been a "growth for growth's sake" kind of franchisee. Until recently, the Twin Cities-based owner of 24 Fantastic Sams and two upscale Camille Albane salons wasn't even aware that he was the brand's largest franchisee.

Helen Bond
4,982 Reads 20 Shares

How Digital Technology Drives Excellent Customer Experience

When it comes to providing a great customer experience, digital technology is key

Chad Storlie
7,182 Reads 57 Shares

Looking for Workers?: Hiring the Best in Today's Tight Job Market

Low unemployment and rising minimum wages are making it difficult to find and keep quality employees in 2018. Increased labor costs are also having an effect on the bottom line, even as many franchisees increase their sales or raise prices.

Eddy Goldberg
4,423 Reads 9 Shares

Anti-Poaching Provisions Under Fire in Franchise Agreements

If you haven't already removed your anti-poaching provisions, act fast!

Jess Dance
7,480 Reads 40 Shares

Taking Care of Business: 2018 Multi-Unit Franchising Conference Gets it Done!

The annual Multi-Unit Franchising Conference drew more than 1,600 attendees to Las Vegas this past April.

Kerry Pipes & Eddy Goldberg
7,533 Reads 7 Shares

Playing the Back Field: Making the shift from MLB to franchisee

Robb Quinlan is comfortable wearing many hats--and also many gloves. The former Major League Baseball player could snag balls at first base, third base, and in the outfield, could take pitches as a catcher, and hold his own with a bat as a designated hitter.

Kerry Pipes
16,856 Reads 113 Shares

CMO Roundtable: Marketing Collaboration in the Sales and Development Process

Absolutely. Because marketing is one of those areas fortunate enough to interact with so many different aspects of the Freddy's family, our marketing team is constantly in communication with our owners, operations teams, franchisee groups, and many other areas of the company.

Franchise Update
12,919 Reads 65 Shares

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Franchisee Bringing Grabbagreen "Healthy, Fast-Food" to Nashville

Tennessee Multi-Unit Operator Opens Second Of Several Grabbagreen Locations In The Volunteer State.

Multi-Unit Franchisee
18,132 Reads 2 Shares

2017 Dominators

Multi-unit, multi-brand operators continue expanding each year--a trend that continues to accelerate as these "Dominators" grow their portfolios through acquisitions, building new units, refranchising, and scooping up successful units from retiring franchisees.

Multi-Unit Franchisee
3,282 Reads

A Couple of Winners: Husband-and-Wife Team Make Business a Family Affair

Todd and Audra Fetter, winners of the 2017 MVP Influencer Award for a Husband & Wife Team, have always had a team approach to marriage, but the decision to become hands-on franchisees has changed the playing field for communicating as a couple.

Helen Bond
10,973 Reads 39 Shares

C-Suite Profiles: Martha O'Gorman, Heather Passe

Women play a critical and growing role in franchising. In our Annual Women's Issue, we profiled 28 "C-Suite Women." We share their profiles in this new weekly series.

Franchise Update
5,390 Reads 24 Shares

Brand Juggler: Restaurant Operator Adds an Emerging Tech Brand

Matt Rusconi, who recently added a hot new tech franchise to his two restaurant brands, has a refreshing attitude toward work: he loves it.

Debbie Selinsky
7,912 Reads

Growth Minded: Mark Kartarik Manages by Walking Around - A Lot!

Two years ago, when Georgetown, Texas-based Sport Clips prepared to enhance its corporate team and boost growth it called on Mark Kartarik, a salon industry veteran.

Kerry Pipes
4,205 Reads 2 Shares

2016 Dominators

Multi-unit, multi-brand operators continue growing larger each year--a trend that continues to accelerate as these Dominators expand their portfolios through acquisitions, new units, refranchising offers, and scooping up successful units from retirees

Multi-Unit Franchisee
2,881 Reads 1,023 Shares

Good News! - September 2016

So many good things are happening so quickly in franchising these days, it's hard to keep up (even for us!). So welcome to "Good News!" - our monthly roundup of franchise growth, finance, international expansion, milestones, and other positive news from franchisors large, medium, and emerging.

By Eddy Goldberg
2,544 Reads 4 Shares

Good News! - June 2016

So many good things are happening so fast in franchising these days, it's hard to keep up (even for us!). So welcome back to "Good News!" - our monthly roundup of franchise growth, finance, international expansion, milestones, and other positive news from franchisors large, medium, and emerging.