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Dogtopia
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In today’s digital world, brick-and-mortar retailers can use their physical locations to provide unique customer experiences e-commerce can’t touch
  • Jason Fefer
  • 5,153 Reads 2 Shares
With the right talent on your team, encouraging failure may be your best route to success
  • John DiJulius
  • 4,330 Reads 4 Shares
Modern customers expect brands to blend the digital and real-world shopping experiences.
  • M. Scott Morris
  • 4,059 Reads 1 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
  • M. Scott Morris
  • 4,740 Reads 11 Shares
Our August roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,896 Reads
By serving people in need with its Mobile Relief Diner, Denny's was the clear winner of Franchise Update Media's Overall Award for Franchise Marketing Leadership.
  • Kerry Pipes
  • 5,544 Reads 17 Shares
Here’s how you can build a more engaged team while becoming a more effective leader.
  • John DiJulius
  • 4,162 Reads 6 Shares
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
  • John DiJulius
  • 4,426 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
  • John DiJulius
  • 5,263 Reads 3 Shares
Our July roundup of consumer experience news and trends
  • Eddy Goldberg
  • 4,166 Reads
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
  • John DiJulius
  • 4,372 Reads 1 Shares
Drybar
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Our annual “Technology Issue” shows how tech-savvy franchisors are leading the pack in a post-Covid world
  • Kerry Pipes & Eddy Goldberg
  • 6,161 Reads 2 Shares
If your company’s customer service is struggling, bypass the CX team and the HR office and have a conversation with the accounting department.
  • Dave Murray
  • 4,084 Reads 1 Shares
Unleashed Brands now has 6 brands with 1,300 kid-friendly health and fitness locations and is looking for more
  • Kerry Pipes
  • 6,077 Reads
Views on technology use in franchising from around the world
  • William Edwards & Keith Gerson
  • 6,169 Reads
Smashburger multi-unit franchisee in Utah signs a new 5-unit development agreement with the fast-casual brand.
  • Kerry Pipes
  • 5,477 Reads 2 Shares
Multi-unit franchisee has grown his business to 27 Sport Clips and 4 Rita’s Italian Ice locations.
  • Sara Wykes
  • 6,227 Reads 3 Shares
Restaurant ‘to-go’ alcohol and takeout popular with more than half of Millennials and Gen Z Adults.
  • Kerry Pipes
  • 4,054 Reads 4 Shares
Franchise Update Media to announce 2023 Franchise Innovation Award winners at FCXC, June 20-22 in Atlanta
  • Franchise Update Media
  • 6,919 Reads 19 Shares
We asked Home Franchise Concepts’ CDO what tech trends he is seeing in franchise development, and how he is responding
  • Franchise Update Media
  • 5,199 Reads 5 Shares
Franchise brands are adopting new technology to improve all aspects of their operations
  • Colleen McMillar
  • 6,502 Reads 31 Shares
Drybar
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Drybar
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Drybar
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Older employees can provide knowledge, a greater sense of stability to a team, loyalty to an organization, and much more.
  • John DiJulius
  • 6,074 Reads 4 Shares
Redemption after a bad youthful decision reaps long-term success for multi-brand franchisee Jeff Burroughs
  • Sara Wykes
  • 7,703 Reads 5 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
  • Bob Phibbs
  • 3,974 Reads 1 Shares
Our May roundup of consumer marketing news takes a look at AI, data vs. privacy, automation, loyalty, and more
  • Eddy Goldberg
  • 4,443 Reads 4 Shares
How AI can help your frontline staff improve your customers’ experience—and their own!
  • John DiJulius
  • 4,352 Reads 3 Shares
Check out our May roundup of consumer marketing news!
  • Eddy Goldberg
  • 4,451 Reads 1 Shares
Satisfied employees have higher performance levels, take fewer days away from work, and give a stronger commitment to the organization
  • John DiJulius
  • 8,079 Reads 17 Shares
Find out what more than 7,000 European consumers had to say about their outlook for 2023
  • Eddy Goldberg
  • 7,081 Reads 5 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
  • John DiJulius
  • 5,206 Reads 12 Shares
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