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Dogtopia
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How to grow from a single-unit franchisee to a multi-unit franchise organization
  • Laura Darrell
  • 4,979 Reads 41 Shares
Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
  • Cynthia Sener
  • 6,914 Reads 6 Shares
Robin Gagnon, CEO of We Sell Restaurants
  • Franchise Update Magazine
  • 4,460 Reads 5 Shares
Creating an environment where employees like to work also creates consistent customer service at all your locations.
  • John DiJulius
  • 5,204 Reads 5 Shares
1 ways to improve your customer service and make 2023 your best year ever!
  • John DiJulius
  • 4,756 Reads 7 Shares
Our annual Women’s Issue zooms in on Bold Women in the C-suite—who they are and how they got there
  • Kerry Pipes & Eddy Goldberg
  • 6,806 Reads 10 Shares
Looking for a consumer marketing advantage in 2023 (and who isn’t)? Here are10 books on creating your brand’s best possible customer experience
  • Eddy Goldberg
  • 4,946 Reads 3 Shares
For Tracy Bouwens, Scooter’s largest franchisee, it’s all about people
  • Sara Wykes
  • 14,261 Reads 8 Shares
Struggling to retain your employees? Take a hard look at the workplace culture you offer them.
  • Laura Darrell
  • 6,041 Reads 18 Shares
Younger workers are looking for more meaning, lower stress, and a more balanced life.
  • John DiJulius
  • 3,821 Reads 4 Shares
Our monthly marketing news as recession predictions taper off (for now) and marketers chart a course through uncertain consumer seas
  • Eddy Goldberg
  • 3,283 Reads 6 Shares
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Check out our latest roundup of consumer marketing news!
  • Eddy Goldberg
  • 4,242 Reads 2 Shares
Our first-of-the-year roundup of consumer experience news, trends, and other developments!
  • Eddy Goldberg
  • 4,081 Reads 3 Shares
As franchise consumer marketers seek a competitive advantage in the battle for both customers and employees, these blogs, podcasts, and videos are sure to help!
  • Eddy Goldberg
  • 4,839 Reads 3 Shares
11 ways to improve your customer service and make 2023 your best CX year ever!
  • John DiJulius
  • 5,437 Reads 33 Shares
Make 2023 your best customer experience year ever with these 11 ideas.
  • John DiJulius
  • 12,307 Reads 38 Shares
2023 report on global consumer trends emphasizes the value of the human connection in a tech-heavy world
  • Eddy Goldberg
  • 9,064 Reads 17 Shares
As 2022 winds down, this Gartner report looks ahead to 3 trends that will have an impact on CMOs in 2023
  • Eddy Goldberg
  • 5,716 Reads 8 Shares
Innovation rules as franchising adapts to a changed world
  • Kerry Pipes
  • 5,373 Reads 5 Shares
2023: 5 trends predicted to shape work-life balance
  • Franchise Update Media
  • 4,101 Reads 2 Shares
As a recession looms, history shows that great customer experience brands outperform in any economy - how's yours doing?
  • John DiJulius
  • 6,188 Reads 9 Shares
Camp Bow Wow
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These 5 companies are reaping the financial benefits of making customer service a top priority.
  • John Tschohl
  • 6,458 Reads 6 Shares
With headwinds to unit growth for the next 12 to 24 months, unit consolidation is expected to continue rising
  • Darrell Johnson
  • 5,345 Reads 4 Shares
The customer service experience provided during “grudge buys” can impact future decision processes and purchase behaviors
  • John DiJulius
  • 9,453 Reads 1 Shares
Jersey Mike’s multi-unit franchisee in Texas signs three-unit development agreement with Mountain Mike’s Pizza
  • Kerry Pipes
  • 5,459 Reads 2 Shares
The Great Adjustment means it's time to review what is working, what is not, and why customer experience training is essential
  • John DiJulius
  • 6,384 Reads 27 Shares
The Ultimate Guide to Retail in 2023," a 30-page e-book from Channable, is a timely aid for planning your retail strategy and tactics in the coming year
  • Eddy Goldberg
  • 8,076 Reads 8 Shares
The power of local marketing continues to fuel profits for these franchisees
  • Sara Wykes
  • 10,037 Reads 14 Shares
A look ahead at the 5 biggest business trends likely to have the greatest impact on your company in 2023
  • Eddy Goldberg
  • 11,561 Reads 34 Shares
Franchise innovators, game-changers, and disruptors were evaluated on their efforts to create and implement the most original and successful campaigns. HEre are the 2022 Innovation Award Winners.
  • Kerry Pipes & Eddy Goldberg
  • 7,253 Reads 2 Shares
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