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The retooled and renamed Franchise Customer Experience Conference debuted in Atlanta to resounding acclaim
- Kerry Pipes & Eddy Goldberg
- 9,039 Reads 6 Shares
The 2022 Multi-Unit Franchising Conference returned to its springtime schedule at the new Caesars Forum in Las Vegas… with a bang!
- Kerry Pipes & Eddy Goldberg
- 8,343 Reads 9 Shares
How business operators can identify and reduce the problem of employees “Quiet Quitting.”
- Jess Pischel
- 6,787 Reads 17 Shares
New study finds 3/4 of restaurants surveyed are currently using automation in at least 3 areas of operation.
- Kerry Pipes
- 7,130 Reads 15 Shares
Local digital marketing paves the way for brands to create an exceptional customer journey
- Helen Bond
- 13,669 Reads 25 Shares
Winners of the 2022 Franchise Innovation Awards revealed at the Franchise Consumer Experience Conference (FCXC) in Atlanta
- Kerry Pipes
- 11,056 Reads 6 Shares
Our September roundup of consumer marketing news, trends, and other developments!
- Eddy Goldberg
- 7,041 Reads
When it comes to customer service, banishing the word No from your employees’ vocabulary will go a long way. Just say Yes!
- John DiJulius
- 7,382 Reads 3 Shares
SMG’s new study on multi-channel retail customer preferences provides three key
insights
- Kerry Pipes & Eddy Goldberg
- 7,670 Reads 12 Shares
Welcome to “Good, Bad, and Other News!” – our monthly roundup of franchise growth, finance, expansion, regulation, legislation, technology, trends, people, milestones, and other news about franchisors large, medium, merging, and emerging.
- Eddy Goldberg
- 5,358 Reads 4 Shares
Euromonitor International’s “Top 10 Global Consumer Types” report for 2022 identifies 8 customer profiles worldwide
- Eddy Goldberg
- 14,523 Reads 1 Shares
Franchise growth, franchise expansion, new franchise units, mergers & acquisitions, franchise capital, franchise funding, regulation, legislation, technology, new brands, emerging brands, leadership, franchise incentives, franchise news, Covid-19, coronavirus, pandemic
- Eddy Goldberg
- 7,251 Reads 3 Shares
To deliver the best service you must have a customer-centric approach that offers seamless experiences across the entire customer journey
- John DiJulius
- 9,721 Reads 1 Shares
E-book: The SMS Marketer’s Guide to Customer Loyalty & Retention
- Eddy Goldberg
- 14,401 Reads 6 Shares
Report from the floor at FCXC: takeaways from consumer marketing pros
- Jack Monson
- 14,720 Reads 44 Shares
And the 2022 award for Overall Franchise Marketing Leadership goes to… Wild Birds Unlimited!
- Kerry Pipes
- 14,486 Reads 27 Shares
Welcome to “Good, Bad, and Other News!” – our monthly roundup of franchise growth, finance, expansion, regulation, legislation, technology, trends, people, milestones, and other news about franchisors large, medium, merging, and emerging.
- Eddy Goldberg
- 6,518 Reads 1 Shares
Does your organization have employees that are master rapport builders?
- John DiJulius
- 3,667 Reads 5 Shares
A good company should always be ready and prepared for anything from an economic downturn to a true economic recession
- John DiJulius
- 6,460 Reads 37 Shares
Chick-fil-A doesn't go out and find great talent, great talent finds Chick-fil-A.
- John DiJulius
- 6,522 Reads 5 Shares
Every company screws up with customers sometimes. Here's how to turn that to your advantage
- John DiJulius
- 6,414 Reads 25 Shares
Digital dilemma: Balancing adoption of online technologies against increasing customer data privacy and protection laws
- Kerry Pipes
- 7,451 Reads 8 Shares
Tips (and more tips) on how to minimize the effects of rising inflation on your bottom line
- Barbara Nuss
- 7,188 Reads 12 Shares
Welcome to “Good, Bad, and Other News!” – our monthly roundup of franchise growth, finance, expansion, regulation, legislation, technology, trends, people, milestones, and other news about franchisors large, medium, merging, and emerging.
- Eddy Goldberg
- 4,209 Reads
Re-Bath CEO’s “policy light” approach encourages creativity and flexibility as the company expands
- Kerry Pipes
- 5,540 Reads 24 Shares
Franchise Update Media introduces the new monthly Franchise Employer Report newsletter
- Eddy Goldberg
- 4,069 Reads 36 Shares
Franchise Update Media introduces the new monthly Franchise Customer Experience Report newsletter
- Eddy Goldberg
- 5,549 Reads 4 Shares
Daddy’s Chicken Shack grows from a small stand at LA’s weekly food festival to a fast-casual fried chicken brand with 2 stores open and 20 more in development
- Kerry Pipes
- 7,637 Reads 13 Shares
Welcome to “Good, Bad, and Other News!” – our monthly roundup of franchise growth, finance, expansion, regulation, legislation, technology, trends, people, milestones, and other news about franchisors large, medium, merging, and emerging.
- Eddy Goldberg
- 2,933 Reads 4 Shares
5 tips for service recovery – the ability to turn an unhappy customer into a long-term, loyal one
- John Tschohl
- 5,856 Reads 23 Shares
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