Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

RECENT HEADLINES

Hot Dish Advertising
From lead generation to increasing sales, Hot Dish Advertising is the pro at getting your message in front of those who matter most--consumers...
Request Info
Learn More
Bojangles
SPONSORED CONTENT
Bojangles
SPONSORED CONTENT
Bojangles
SPONSORED CONTENT
Developing a strong company culture and employee experience can lead to greater customer satisfaction
  • Del Salinas
  • 2,013 Reads 8 Shares
A customer experience action statement clarifies employees' daily roles
  • John DiJulius
  • 1,887 Reads 4 Shares
CEO shares tips for marketing and engaging with customers to enhance brand experience
  • Teresa Johnson
  • 1,944 Reads 8 Shares
Everyone deserves high-quality customer service, so get what you deserve
  • John Tschohl
  • 2,073 Reads 3 Shares
Development programs can help train future leaders
  • John DiJulius
  • 2,589 Reads 3 Shares
Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
  • Kevin Behan
  • 2,608 Reads 4 Shares
AI-operator systems prevent missed calls while decreasing wait times and increasing customer satisfaction  
  • David Duguan
  • 2,516 Reads 10 Shares
Companies must train employees in a customer-first culture to develop successful teams
  • John Tschohl
  • 2,021 Reads 2 Shares
Personalizing interactions and leveraging the latest in technology can benefit both customers and franchise employees
  • Mike Ball
  • 2,612 Reads 4 Shares
High prices and complaints about customer service are leading to a decrease in QSR consumer traffic
  • Kevin Behan
  • 2,827 Reads 6 Shares
Successful companies empower employees to make decisions to best serve the customer 
  • John Tschohl
  • 1,600 Reads 3 Shares
American Family Care
SPONSORED CONTENT
American Family Care
SPONSORED CONTENT
American Family Care
SPONSORED CONTENT
Franchisees can take advantage of local insights and feedback to strategically market their business
  • Brett Townsend
  • 2,083 Reads 2 Shares
It's crucial to reduce the amount of time needed to complete a task
  • John Tschohl
  • 1,939 Reads 3 Shares
Director of Brand Marketing shares strategies to establish community connections as a way to raise brand awareness
  • Franchise Update Media
  • 2,798 Reads 8 Shares
Franchise executives gathered to examine the many facets of the customer experience.
  • Kerry Pipes
  • 2,527 Reads 2 Shares
Restaurants win with loyalty programs that increase sales and customer engagement  
  • Kevin Behan
  • 2,338 Reads 8 Shares
Embracing technology is key for restaurants looking to deliver optimal experiences that keep customers coming back
  • Jodi Boyce
  • 2,602 Reads 7 Shares
Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
  • Kevin Behan
  • 2,033 Reads 7 Shares
Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
  • Franchise Update Media
  • 2,000 Reads 4 Shares
AI is transforming customer service by taking over tasks traditionally done by humans
  • John DiJulius
  • 3,093 Reads 4 Shares
Delivering a consistent experience and responding to feedback can enhance customer service and retention results  
  • Kevin Behan
  • 2,492 Reads 2 Shares
Marco's Pizza®
SPONSORED CONTENT
Marco's Pizza®
SPONSORED CONTENT
Marco's Pizza®
SPONSORED CONTENT
Franchise also upgrades POS system to increase operating efficiency 
  • Kevin Behan
  • 3,515 Reads 3 Shares
Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results  
  • John Tschohl
  • 2,426 Reads 1 Shares
Franchisors need to deeply understand their patrons and anticipate their needs
  • Colleen McMillar
  • 2,697 Reads 6 Shares
Increased role of AI in franchise operations takes center stage at this year's conference
  • Franchise Update Media
  • 2,907 Reads 4 Shares
Marketing professionals from Premium Service Brands, Zaxby's, Buzz Franchise Brands, and Moran Family of Brands discuss how teamwork elevates the guest experience
  • Kevin Behan
  • 2,654 Reads 10 Shares
Retaining customers is an essential part of a business' success now and in the future
  • Kevin Behan
  • 2,670 Reads 4 Shares
Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
  • Kerry Pipes
  • 2,611 Reads 3 Shares
Eliminate whatever gets in the way of people doing business with you
  • John Tschohl
  • 2,898 Reads 5 Shares
The right location isn't as important as the experience your brand consistently delivers
  • John DiJulius
  • 3,018 Reads 2 Shares
Share This Page

Subscribe to our Newsletters