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Franchise Leadership

More business books are written about leadership than perhaps any other business topic. The leader of a franchise business or a franchise system sets the tone, culture, and values of the organization. Clear, consistent leadership is behind all successful franchise organizations. From personal and professional development to developing future leaders, learn what today’s business leaders have to say about leadership and how it can help your organization succeed and grow.

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More Than Selling It
Kerry Pipes
October 27th, 2026
AnswerConnect
AnswerConnect offers 24/7 live answering with professional receptionists using franchisor-approved scripts to ensure a warm, consistent brand experience.
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MY SALON Suite
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Fifteen women executives answer a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 2,057 Reads 1 Shares
Female leaders are redefining how franchising grows, leads, and moves forward
  • Kerry Pipes
  • 2,493 Reads 5 Shares
Female business leaders can build confidence and credibility by knowing the numbers and forming peer relationships
  • Paula Schmidt
  • 2,766 Reads 8 Shares
Franchisors and franchisees must be aligned on the overall mission of the brand and consistently implement it into their day-to-day operations
  • Elliot Schiffer
  • 1,920 Reads 6 Shares
Convention drew thousands in franchising to meet, collaborate, and connect during the three-day event
  • Kevin Behan
  • 3,316 Reads 5 Shares
Private equity's entrance into a brand's world can spark tension between tradition and transformation
  • Paul Wilbur
  • 3,044 Reads 2 Shares
Franchise executives with previous ownership experience with the brand can be a valuable resource to all franchisees within the system
  • Carin Skowronsky
  • 2,869 Reads 17 Shares
Restaurant brands should consider the profitability, efficiency, and growth potential of a location when selecting and designing a new site
  • Peter Yang
  • 2,858 Reads 4 Shares
Albert Hermans discusses qualifying leads early in the funnel
  • Franchise Update Media
  • 3,274 Reads 24 Shares
Steven Corp discusses qualifying leads early in the funnel
  • Franchise Update Media
  • 2,795 Reads 2 Shares
Herb Heiserman discusses qualifying leads early in the funnel
  • Franchise Update Media
  • 2,609 Reads 1 Shares
MY SALON Suite
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MY SALON Suite
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MY SALON Suite
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As locations multiply, complexity increases faster than clarity. Decisions that once felt manageable begin to escalate
  • Kendall Rawls
  • 2,471 Reads 1 Shares
Franchisees play an important role in supporting and strengthening their local communities
  • Kevin Behan
  • 3,192 Reads 11 Shares
Fred Frey discusses qualifying leads early in the funnel
  • Franchise Update Media
  • 2,641 Reads 1 Shares
Jerry Pugh is steering one of the nation’s fastest-growing fitness brands into its next chapter
  • Kerry Pipes
  • 4,037 Reads 4 Shares
Strategic planning to diversify revenue sources can overcome slower seasons and attract new customers
  • Avi Shafshak
  • 3,357 Reads 1 Shares
Teresa Johnson says the success of Color Me Mine goes beyond the numbers to include the memories families make
  • Kerry Pipes
  • 2,788 Reads
The company is ready to make a splash in both U.S. and Canadian markets
  • Tim Koch
  • 3,598 Reads 4 Shares
Doug Zarkin says the customer's perspective is the North Star that should never be ignored.
  • Kerry Pipes
  • 3,115 Reads 3 Shares
Franchises should adjust their mindset to focus on sales goals and growth
  • Alisa Anderson
  • 3,355 Reads 19 Shares
David Weeks, a former football player, left his corporate job to score a fulfilling career in franchising
  • Kevin Behan
  • 6,300 Reads 11 Shares
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Every few cycles, franchising hits a year that separates the disciplined from the distracted
  • Art Coley
  • 7,646 Reads 4 Shares
For Tracy Savasta, success is building a business that supports both clients and employees
  • Kevin Behan
  • 11,609 Reads 175 Shares
Cynthia Maxwell's entrepreneurial journey began in high school when she sold purses to her teachers.
  • Kevin Behan
  • 7,313 Reads 4 Shares
Franchise leaders from a variety of industries gathered in Atlanta to learn and share best practices
  • Kerry Pipes
  • 3,316 Reads 5 Shares
Tom Lovelace wants to ensure his business is in good hands for his family members
  • Kevin Behan
  • 14,452 Reads 10 Shares
The Q4 edition of Franchise Update shines a spotlight on franchise development
  • Kerry Pipes
  • 3,062 Reads 1 Shares
Last summer, Amol R. Kohli became chairman of the board of Brinx Holdings
  • Kevin Behan
  • 5,551 Reads 5 Shares
Tamra Kennedy says her mission is to protect the franchising model that has served her and her team so well
  • Kevin Behan
  • 8,822 Reads 9 Shares
Former CEO shares tips on how leaders can improve their listening skills and gather feedback from others to improve system performance
  • Shirin Behzadi
  • 2,070 Reads 3 Shares
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