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Franchise Leadership

More business books are written about leadership than perhaps any other business topic. The leader of a franchise business or a franchise system sets the tone, culture, and values of the organization. Clear, consistent leadership is behind all successful franchise organizations. From personal and professional development to developing future leaders, learn what today’s business leaders have to say about leadership and how it can help your organization succeed and grow.

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More Than Selling It
Kerry Pipes
October 27th, 2026
Image Cube
Image Cube specializes in franchise printing, signage, and fulfillment - helping franchise brands stay consistent and scale with confidence.
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AnswerConnect
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Join FullSpeed Automotive's Discovery Day to meet the team, explore the brand, and see if it's the right fit
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"It's easy to start strong, but sustaining performance every day matters most, and it takes real discipline."
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"When you own a franchise, you are handed a playbook for success. That's what I like about the franchise system."
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CEOs can get the most out of their franchisees and employees by creating an atmosphere of empathy, encouragement, and respect
  • Doug Flaig
  • 3,898 Reads 2 Shares
Discovery day is key--Express uses it to align vision, culture & fit with potential franchisees
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Marco's Pizza's Discovery Day builds trust through transparency, culture, and two-way conversations
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Sumit Bansal says a balance of structure and independence creates ownership, accountability, and strong performance
  • Kevin Behan
  • 5,739 Reads 6 Shares
Franchise brands address workforce gaps, offer early-career opportunities, and fuel local economies
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Franchise brands with strong DEI efforts attract top talent, boost engagement, and outperform--benchmark with tailored surveys to stay ahead
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Franchise leaders shared how they use big events and special moments to turn customers into loyal advocates
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Roughly 26% of franchise businesses are owned by minorities compared to 17% of nonfranchised small businesses
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Angry Crab Shack
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Angry Crab Shack
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Angry Crab Shack
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AFDR asked franchisors about the financial information they include in Item 19 of their FDD 
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Daryl Hurst, president & chief operating officer of Sola Salons, focuses on serving others
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The president and CEO has seen the company grow to more than 100 domestic and international locations
  • Kerry Pipes
  • 6,622 Reads 1 Shares
Protein Bar & Kitchen provides healthy, on-the-go meal options
  • Jared Cohen
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IFA and Franchise Update Media will work together to strengthen the franchise business model
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Jeff Sturgis, Chief Development Officer of Another Broken Egg Cafe, discusses how to attract promising prospects
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Brooks Speirs, Vice President of Franchise Sales of Bojangles discusses how to attract promising prospects
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Carolyne Canady, Chief Development Officer of Dave's Hot Chicken discusses how to attract promising prospects
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Lisa Montanio, Director of Franchise Development of CMIT Solutions discusses how to attract promising prospects
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Franchising gives owners an advantage over their competitors through a collaborative culture, training, support, and resources
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MSA Worldwide
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MSA Worldwide
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MSA Worldwide
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Providing proper training and listening to feedback leads to greater franchisee engagement and satisfaction
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Pillar to Post CEO knows the challenges franchisees face
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  • 3,642 Reads 10 Shares
Sam Ballas ensures the right culture is embedded at East Coast Wings + Grill
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The goal was to create a bakery café that would elevate the art of French baking
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Vanessa Melman Yakobson, CEO of Blo Blow Dry Bar & LashKind founder, drives brand growth with visionary leadership, franchising 160+ Blo & expanding LashKind.
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Jessica Vogel, co-founder of Scenthound, blends creative vision with strategy to revolutionize dog wellness through preventive care and a strong brand presence.
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Multi-unit franchisees must distinguish between execution and influence to grow sustainably
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Emerging restaurant brand incorporates AI into franchise development, operations, and customer experience
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By picking the right partner, franchises can raise awareness, stand out from competitors, and increase sales
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