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Franchise Leadership

More business books are written about leadership than perhaps any other business topic. The leader of a franchise business or a franchise system sets the tone, culture, and values of the organization. Clear, consistent leadership is behind all successful franchise organizations. From personal and professional development to developing future leaders, learn what today’s business leaders have to say about leadership and how it can help your organization succeed and grow.

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More Than Selling It
Kerry Pipes
October 27th, 2026
MSA Worldwide
MSA provides domestic and international franchise advisory services to franchisors and companies seeking to establish franchise and licensing systems.
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Woof Gang Bakery
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Woof Gang Bakery
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Growing beyond a single unit takes more than ambition. Build the right team, communicate constantly, and don't let overthinking stall your next move
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Customer journey mapping can help brands eliminate inconsistent service and create a signature experience that makes price less important
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Franchise leaders say sustainable growth starts with people, culture, and smart operational priorities
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Jim Craig inspired MUFC attendees with lessons on leadership, teamwork, preparation, and dreaming bigger
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Top franchise operators boost profits by treating the P&L as a story, not just a scorecard
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Smalls Sliders CMO Michael Alberici focuses on traffic, frequency, mix, and profitability at every location
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Franchisors are turning to data, technology, culture, and hiring discipline to keep service standards aligned across locations
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Growth happens when franchisees build strong teams, trust systems, and stop doing everything themselves
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Greg Flynn shares how disciplined growth, strong brands, and local leadership drive franchise success
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Despite inflation, higher borrowing costs, and regulatory uncertainty, franchising continues to expand
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Brands that take an active role in franchise resales can keep locations open and protect system revenue
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At MUFC 2026, leaders agreed that value, service, and strong leadership will define the next era of growth
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Brittany Hodak showed MUFC attendees how great customer experiences turn customers into loyal superfans
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Operators gather in Las Vegas to share what's working, what's changing, and how to grow in a tougher environment
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In franchise recruiting, listening is a competitive advantage that leads to stronger franchise relationships
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R&R Brands CEO Scott Taylor leads a 90-unit, multi-brand portfolio by empowering decision-makers, embracing disruption, and pushing technology
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Dine Brands Global, Inc.
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Meg Roberts oversees Head to Toe Brands' growing beauty platform while emphasizing disciplined leadership and strong team culture
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Franchising professionals from Phenix Salon Suites, Slim Chickens, Sip Fresh, Hand & Stone Massage and Facial Spa discuss generational marketing
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At the 2026 Multi-Unit Franchising Conference, one theme stood out: Growth is getting smarter, more disciplined, and more strategic
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By combining infrared sauna technology with HIIT and isometric training, Hotworx has grown into a global franchise
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Franchisors are turning data into better decisions, managing franchise ownership transitions, and building leadership and customer experience strategies that strengthen systems
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More units can expose weak leadership structures before owners realize it
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