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Franchise Leadership

More business books are written about leadership than perhaps any other business topic. The leader of a franchise business or a franchise system sets the tone, culture, and values of the organization. Clear, consistent leadership is behind all successful franchise organizations. From personal and professional development to developing future leaders, learn what today’s business leaders have to say about leadership and how it can help your organization succeed and grow.

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Revenue Management Solutions
metiRi® by Revenue Management Solutions helps franchise brands collect, validate and analyze P&L data. Used by 80,000+ locations worldwide, its AI-powered platform delivers financial visibility to improve unit economics and profitability by up to 4%.
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Dine Brands Global, Inc.
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By combining infrared sauna technology with HIIT and isometric training, Hotworx has grown into a global franchise
  • Stephen P. Smith
  • 3,949 Reads 15 Shares
Franchisors are turning data into better decisions, managing franchise ownership transitions, and building leadership and customer experience strategies that strengthen systems
  • Kerry Pipes
  • 2,409 Reads 1 Shares
More units can expose weak leadership structures before owners realize it
  • Kendall Rawls
  • 2,557 Reads 4 Shares
Franchisors that translate analytics into clear guidance help franchisees improve performance, profitability, and systemwide growth
  • Helen Bond
  • 4,232 Reads 4 Shares
Without direct oversight of a single location, franchisees must create a strong set of operational processes to manage multiple units
  • Doug Phares
  • 5,882 Reads 111 Shares
Opening or acquiring more units can expose weak leadership structures before owners realize it
  • Kendall Rawls
  • 2,822 Reads
Ostrowe, a multi-unit franchisee and IFA board member, currently serves as chief operating officer for Oklahoma
  • The International Franchise Association
  • 2,574 Reads 2 Shares
By mimicking phone features, franchisees can encourage belonging and reduce turnover
  • M. Scott Morris
  • 2,968 Reads 14 Shares
After three decades in franchising, Gregg Majewski leads Craveworthy Brands with a hands-on, people-first approach
  • Kerry Pipes
  • 4,629 Reads 2 Shares
The Spice & Tea Exchange built its growth on immersive retail, handcrafted blends, and committed franchise partners
  • Amy Freeman
  • 4,917 Reads 22 Shares
Stepping into the CEO role at Great Clips, Rob Goggins' leadership reflects lessons shaped over 18 years inside the system
  • Kerry Pipes
  • 3,793 Reads 44 Shares
Retro Fitness
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Retro Fitness
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Retro Fitness
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Most employees leave their jobs because their managers are not coaching, nurturing, recognizing, or motivating them
  • John Tschohl
  • 3,150 Reads 15 Shares
Emily Schneider answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 3,391 Reads 8 Shares
Franchise leaders share the benefits and true value of attending the FGMC
  • Kevin Behan
  • 3,040 Reads 8 Shares
Alison Satriana answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 2,668 Reads 5 Shares
Kristen Pechacek answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 2,789 Reads 2 Shares
Annual conference shares new strategies, technologies, and ideas to improve local marketing performance and deliver real results for franchisees
  • Kevin Behan
  • 3,089 Reads 2 Shares
Tonya McCoy answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 3,704 Reads 6 Shares
Kristin Kidd answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 4,079 Reads 5 Shares
Rapid expansion can mean putting out fires, filling gaps, and making decisions that others should make
  • Kendall Rawls
  • 2,597 Reads 2 Shares
Stephanie Johnson answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 4,387 Reads 55 Shares
Broken Yolk
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Broken Yolk
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Broken Yolk
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Kim Hanson answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 5,571 Reads 10 Shares
Kelly Gray answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 5,044 Reads 5 Shares
At MUFC 2026, more than 2,600 attendees focused on scaling, leadership, and the next wave of growth opportunities
  • Kerry Pipes
  • 3,491 Reads 7 Shares
Katie Gillberg answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 3,571 Reads 36 Shares
Melissa Fry answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 5,313 Reads 3 Shares
Amy Mosley Earp answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 2,812 Reads
Franchisees possessing the proper knowledge of finances and a growth mindset can be more valuable than having industry experience
  • Andrew Titus
  • 2,265 Reads 29 Shares
Jennifer Dodd answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 4,272 Reads 22 Shares
Executive shares how franchises can build and sustain community impact in the core of their operations
  • Cathy Deano
  • 2,191 Reads 4 Shares
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