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Franchise Leadership

More business books are written about leadership than perhaps any other business topic. The leader of a franchise business or a franchise system sets the tone, culture, and values of the organization. Clear, consistent leadership is behind all successful franchise organizations. From personal and professional development to developing future leaders, learn what today’s business leaders have to say about leadership and how it can help your organization succeed and grow.

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Camp Bow Wow
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Without direct oversight of a single location, franchisees must create a strong set of operational processes to manage multiple units
  • Doug Phares
  • 5,730 Reads 111 Shares
Opening or acquiring more units can expose weak leadership structures before owners realize it
  • Kendall Rawls
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Ostrowe, a multi-unit franchisee and IFA board member, currently serves as chief operating officer for Oklahoma
  • The International Franchise Association
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By mimicking phone features, franchisees can encourage belonging and reduce turnover
  • M. Scott Morris
  • 2,796 Reads 13 Shares
After three decades in franchising, Gregg Majewski leads Craveworthy Brands with a hands-on, people-first approach
  • Kerry Pipes
  • 4,269 Reads 2 Shares
The Spice & Tea Exchange built its growth on immersive retail, handcrafted blends, and committed franchise partners
  • Amy Freeman
  • 4,560 Reads 22 Shares
Stepping into the CEO role at Great Clips, Rob Goggins' leadership reflects lessons shaped over 18 years inside the system
  • Kerry Pipes
  • 3,514 Reads 44 Shares
Most employees leave their jobs because their managers are not coaching, nurturing, recognizing, or motivating them
  • John Tschohl
  • 2,993 Reads 15 Shares
Emily Schneider answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
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Franchise leaders share the benefits and true value of attending the FGMC
  • Kevin Behan
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Alison Satriana answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
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Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Kristen Pechacek answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
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Annual conference shares new strategies, technologies, and ideas to improve local marketing performance and deliver real results for franchisees
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Tonya McCoy answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
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Kristin Kidd answers a Franchise Update Q&A about guiding brands through transitions
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Rapid expansion can mean putting out fires, filling gaps, and making decisions that others should make
  • Kendall Rawls
  • 2,442 Reads 2 Shares
Stephanie Johnson answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
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Kim Hanson answers a Franchise Update Q&A about guiding brands through transitions
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Kelly Gray answers a Franchise Update Q&A about guiding brands through transitions
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At MUFC 2026, more than 2,600 attendees focused on scaling, leadership, and the next wave of growth opportunities
  • Kerry Pipes
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Katie Gillberg answers a Franchise Update Q&A about guiding brands through transitions
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Drybar
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Drybar
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Drybar
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Melissa Fry answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 5,042 Reads 3 Shares
Amy Mosley Earp answers a Franchise Update Q&A about guiding brands through transitions
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Franchisees possessing the proper knowledge of finances and a growth mindset can be more valuable than having industry experience
  • Andrew Titus
  • 2,142 Reads 29 Shares
Jennifer Dodd answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
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Executive shares how franchises can build and sustain community impact in the core of their operations
  • Cathy Deano
  • 2,031 Reads 4 Shares
Amanda Clark answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
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Jane Campbell answers a Franchise Update Q&A about guiding brands through transitions
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Colette Bell answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
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Fifteen women executives answer a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
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