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People

Successfully navigating the “people puzzle” is a key factor in building and maintaining a growing, sustainable multi-unit company. Learn how to become the employer of choice in your markets by finding the best new employees, assessing your internal talent pool, developing them for management positions, and building your bench plan for growth.

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MSA Worldwide
MSA provides domestic and international franchise advisory services to franchisors and companies seeking to establish franchise and licensing systems.
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MSA Worldwide
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In franchise recruiting, listening is a competitive advantage that leads to stronger franchise relationships
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In this age of technology, don't forget the value that human expertise brings to your business
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Build a culture where people feel seen and supported. Make them proud to be part of your team
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Take simple steps to build culture and develop the right relationship with your employees
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Despite increasing employee costs, restaurant owners take care of top employees through competitive pay, rewards, and opportunities for advancement
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Franchisees can attract top talent by building authentic connections, leveraging social media, and developing employees
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Restaurant franchisee shares advice on how to create a people-first operation
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Managers also benefit when they have a proven road map to evaluate results and guide employee growth
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By investing in the development of their employees, franchisees can get the most from their staff and improve retention  
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The best way to see the potential in a human being is to challenge them, veteran franchisee says
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It's important to know what kind of workers you have on the team 
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Often, the kind thing to do is to broach the tough subject and clear the air
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Franchise brands address workforce gaps, offer early-career opportunities, and fuel local economies
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Service-based brands can get the most from their young employees by creating a strong work culture and giving them the opportunity to grow 
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Franchise brands with strong DEI efforts attract top talent, boost engagement, and outperform--benchmark with tailored surveys to stay ahead
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Roughly 26% of franchise businesses are owned by minorities compared to 17% of nonfranchised small businesses
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Effective leaders provide clear communication, psychological safety, and constructive feedback
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Technology can enhance the culture and stability of your workforce
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For a position that requires human interaction, go with your gut
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By mimicking phone features, franchisees can encourage buy-in and reduce turnover
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Multi-unit franchisee David Plait developed his approach over years of trial and error
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Restaurants need to embrace smart strategies that enhance efficiency, employee satisfaction, and profitability in the face of rising wages and shifting demographics
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Proper planning is essential for scaling while maintaining employee satisfaction
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The average turnover per year in the U.S. is 25%; for some industries, it's 50%
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Moving from owning a single franchise to multiple units requires a shift in strategic management approach
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Development programs can help train future leaders
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