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People

Successfully navigating the “people puzzle” is a key factor in building and maintaining a growing, sustainable multi-unit company. Learn how to become the employer of choice in your markets by finding the best new employees, assessing your internal talent pool, developing them for management positions, and building your bench plan for growth.

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MSA provides domestic and international franchise advisory services to franchisors and companies seeking to establish franchise and licensing systems.
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Drybar
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Drybar
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The new ICHRA insurance plan can provide more affordable and customized health benefits to franchise employees
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Businesses need to embrace new methods to attract and retain employees
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Here are 10 steps for bringing family members into the family business
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Technology is expected to reduce hiring time for in-restaurant positions by as much as 75 percent
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Top employers have high standards for interviewing and hiring to find the best candidates
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Franchisors can help build strong franchise teams through strong hiring and support practices and use of technology
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Your No. 1 job is to find a candidate who fits your culture and will enhance it
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Having employees with a bad work ethic or attitude can bring down the performance of the entire team
  • John DiJulius
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Without comprehensive training, multi-unit owners and managers are set up for failure
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Companies shouldn't miss the opportunity to capitalize on a new hire's initial excitement
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The latest in employment news from September affecting franchising and beyond
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Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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While increased technology can make the hiring process more efficient, don't forget the importance of striking a personal connection
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Popular burger chain is one of many fast-casual restaurants using AI technology to manage staffing
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Giving employees a feeling of purpose in their work can create a stronger bond and loyalty to the company
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Develop your plan to hire, train, and retrain the best employees
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The latest in employment news from August affecting franchising and beyond
  • Kevin Behan
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Businesses must effectively communicate with workers on the frontline to inform, motivate, and bring out their best performance
  • David Burnand
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Employers should take a new approach to empowering and motivating employees in order to maximize their potential
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  • 5,220 Reads 4 Shares
Multi-unit franchisee David Plait developed his approach over years of trial and error
  • M. Scott Morris
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Applying yourself strengthens your self-esteem, your financial wellbeing, and your future
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Franchisees must motivate and incentivize staff to increase employee retention
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American Family Care
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American Family Care
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American Family Care
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Restaurants can attract and retain valuable employees by offering benefits
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Companies can get the most out of employees by showing their excitement before the first day of work
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The best interviews allow the candidate to relax and speak freely before asking the big question
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Nearly 8 of 10 job seekers fear discussing certain topics in the workplace
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AI tools can increase efficiency by automating workflows and preventing breakdowns 
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Prepare the way for new team members and make them feel welcome and appreciated
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Go the extra mile in the hiring process to find employees who fit your organization
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4 service brand multi-unit franchisees tell what they're doing to hire, retain, and reward employees
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Employers must take these steps to identify and improve employee disengagement
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