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Training

Discover best practices for training and retaining great talent in your organization. Great people are the key to a successful business, and training is a critical element of the onboarding process. As part of your search for a new franchise opportunity, learn how to evaluate the training programs that brands provide as part of their business offering.

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Bonchon
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Bonchon
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Bonchon
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Over the years we have encountered hundreds of successful business owners who have made the statement "I have it all done," as they describe how well they have planned and documented their business succession plan.
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Jay Staggs is sailing high these days with his EagleRider motorcycle rental franchise in Washington, DC.
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I am often asked how I define exceptional customer service. Here it is in a nutshell: Speed, price, and technology--all built around service.
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As we pass the five-year anniversary of the start of the economic recession in December 2007, many observers focus on what was lost
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Angel Cartagena was a cable TV project manager traveling between New York, New Jersey, and Puerto Rico and working more than 70 hours every week.
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The process of organizational change is complex. A number of associated factors have the ability to impact the organization's overall ability to successfully evolve.
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Millennials provide a unique challenge for businesses today. Many business operators are struggling to understand this generation and how to get the most out of the employer-employee relationship.
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With an estimated 1.8 zettabytes of information created and stored in 2011 alone, there has never been a more opportune time for hackers to challenge franchise data security, according to a DC Digital Universe study.
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In a recent survey, workplace expert Michelle McQuaid found that 65 percent of workers in the United States would be happier if they had a boss who recognized their good work
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Last time leadership authority Roxi Hewertson, President & CEO of the Highland Consulting Group, detailed five behaviors and attitudes that show up consistently in successful leaders.
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Are you a great leader or an "at risk" failing leader? How do you know? What would your staffers say? What would your own supervisor say?
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Intelligent Office
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Effective leaders manage by keeping their fingers on the pulse of their employees' key activities.
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An overwhelming number of franchisees are perplexed about network security ownership and responsibility--especially when it comes time to pay for a data compromise.
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Managers are overwhelmed and burdened with many tasks and responsibilities in a constant quest to improve results.
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Ed Doherty has a passion for his business and growth. His roots in the restaurant business trace back to his youth when he worked after school and college to help his mother run a deli.
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"A business that fails to satisfy its customers is worth nothing."
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One of the largest uphill battles a franchise owner faces is combating the costs associated with hiring, training, and retaining good people, particularly in businesses with a high turnover rate.
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It's probably true that most people who work with us will never care as deeply as we do about building our business and serving our clients.
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The total number of veteran-owned franchise businesses among the most military-friendly franchise companies jumped nearly 35 percent to a record 11,469 in the last year
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Today it seems that much of what we hear focuses on a lack of accountability.
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During the 1930s, researchers from Harvard University conducted productivity studies at Western Electric's Hawthorne facility that demonstrated how management attention generates immediate productivity increases.
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How do you retain and prepare your best talent to lead? Mentoring programs are one of the most effective tools in achieving business results.
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Let me get right to the point. The keys to success in any business are: (1) the quality of the products or services you offer, and (2) your employees' ability to deliver outstanding customer service. And I'm not the only one who thinks so.
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One of the questions I hear most often from executives is "How do I motivate my employees to do the things I want them to do?"
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Effective performance plans must detail the specific actions leaders and employees must follow to accomplish the goals and objectives set within it.
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Today's economy has resulted in some brutal price wars that make it difficult, if not impossible, for many companies to raise prices.
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I am convinced that someday the franchising community will finally get around to unleashing its biggest competitive strength: unit predictability.
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When we talk about customer service, we usually think about how we deal with the people who walk through our doors--both physical and virtual--to purchase our products and services.
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Effective leadership is based on ongoing input and feedback. Where 20 years ago managers rarely asked for input, today effective leaders are regularly seeking and receiving employee feedback.
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Managers are inundated with a high volume of information and required to make multiple decisions daily.
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