Training
Discover best practices for training and retaining great talent in your organization. Great people are the key to a successful business, and training is a critical element of the onboarding process. As part of your search for a new franchise opportunity, learn how to evaluate the training programs that brands provide as part of their business offering.
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Today's economy has resulted in some brutal price wars that make it difficult, if not impossible, for many companies to raise prices.
- Steve LeFever
- 31,952 Reads 6 Shares
I am convinced that someday the franchising community will finally get around to unleashing its biggest competitive strength: unit predictability.
- Darrell Johnson
- 5,844 Reads 1 Shares
When we talk about customer service, we usually think about how we deal with the people who walk through our doors--both physical and virtual--to purchase our products and services.
- John Tschohl
- 26,291 Reads 44 Shares
Effective leadership is based on ongoing input and feedback. Where 20 years ago managers rarely asked for input, today effective leaders are regularly seeking and receiving employee feedback.
- Timothy Bednarz
- 5,990 Reads 240 Shares
Managers are inundated with a high volume of information and required to make multiple decisions daily.
- Timothy Bednarz
- 17,926 Reads 2 Shares
Organizations can expect obvious results when they implement an empowered environment.
- Timothy Bednarz
- 5,951 Reads 64 Shares
When I was 19 years old, I was promoted to passenger service manager for Capital Airlines at Midway Airport in Chicago.
- Howard Putnam
- 5,895 Reads
You search and screen and interview for the best employees. Days pass, sometimes weeks, as you narrow down your choices (and continue to operate understaffed).
- Kerry Pipes
- 9,615 Reads 1 Shares
When great front-line hourly employees quit, most managers take it personally--and with good reason.
- Mel Kleiman
- 8,438 Reads
Lots of lists rank the "best" franchise brands. But what about compiling a list of best franchises by going straight to the franchisees and asking them?
- Franchise Update Media
- 46,006 Reads 1,014 Shares
Irate customers. No matter how good you are at what you do, what business you are in, or where it is located, you will at some point find yourself facing an irate customer.
- John Tschohl
- 6,511 Reads 359 Shares
Nearly every company in the world gives lip service to the idea that "our people are our greatest asset."
- Shawn Achor
- 6,177 Reads 151 Shares
No one I know would dispute the benefits technology--specifically the computer--has had on every aspect of our lives.
- John Tschohl
- 5,719 Reads 68 Shares
After 10 years at Union Carbide, Ottawa-born chemical engineer Roger Mongeon wanted to spend less time traveling and more time with his family.
- Debbie Selinsky
- 9,801 Reads 4 Shares
Now, more than ever, organizations are looking for ways to motivate their employees to be more productive.
- John Tschohl
- 5,634 Reads
Never before has timing been as critical to an organization's success as it is today.
- John Tschohl
- 9,284 Reads 62 Shares
Franchisees, business, and property owners who have personally guaranteed commercial loans face a challenging situation when banks seek repayment, especially in today's state of economic distress.
- Steve Huntley
- 6,324 Reads 285 Shares
Customer service is a moving target; it is whatever the customer thinks it is.
- John Tschohl
- 6,267 Reads 282 Shares
It happens every year, usually in February or March. Business owners across the country meet with their accountants to review the previous year.
- Steve LeFever
- 9,662 Reads 163 Shares
Dave Melton has learned the importance of setting standards for the employees at his Domino's locations.
- Multi-Unit Franchisee
- 7,021 Reads 289 Shares
Technology has allowed us to track our lead sources, assist us in buying advertising, organize our day, notify us when to make a call, and send emails.
- Marc Kiekenapp
- 4,176 Reads 23 Shares
They are athletes, Nobel Prize winners, and heads of state.
- John Tschohl
- 10,642 Reads 1 Shares
Quality and price are two criteria for consumers when making a purchasing decision.
- John Tschohl
- 6,961 Reads 23 Shares
Zane Tankel doesn't think of himself as a bleeding heart. He's been repeatedly recognized for his ability to build a hefty bottom line
- John Carroll
- 6,844 Reads 73 Shares
Growth: the all-American measure of success. But what kind of growth? And how do you measure growth in relation to success?
- Steve LeFever
- 14,278 Reads 1,021 Shares
Any experienced multi-unit operator understands that great employees ultimately need opportunities to grow and advance.
- Kerry Pipes
- 7,812 Reads 126 Shares
Steve Bowen knew how to handle a good paint job. But as an independent businessman he was stretched thin and was wearing many different hats as he tried to manage his own painting company.
- Kerry Pipes
- 6,489 Reads 195 Shares
In the course of my speaking and consulting engagements, I've found that many franchisees have given up even trying to get meaningful references on promising job applicants. From the frustrating experiences recounted to me by others and my own company's policy, I know that most employers will report only dates of employment and the starting and ending wage or salary figures.
- Mel Kleiman
- 9,187 Reads 1 Shares
Timing the sale of a business can be a stressful process. In today's tenuous economy, it's nearly impossible to predict your business's financial future, let alone its value on the open market.
- Mike Handelsman
- 5,975 Reads 29 Shares
Service recovery. Those two words can make the difference between success and failure. And yet most people in management positions don't know what the term means, let alone how to use service recovery to establish a loyal customer base and increase sales.
- John Tschohl
- 6,471 Reads 177 Shares
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