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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

In a world characterized by devastating and tragic events, multi-unit franchisees should look for ways to be lasting and positive influences throughout communities.
  • Kendall Rawls
  • 275
Not only is Ben & Jerry's franchisee Karen Morse a veteran of serving up the brand's mantra of peace, love, and ice cream, she strives to scoop it forward.
  • Helen Bond
  • 1,331
John Ponczoch believes there is always a way to make someone's day. Ponczoch, senior vice president of food operations and marketing for TravelCenters of America (TA-Petro) since 2010.
  • Helen Bond
  • 2,164
Wages are important to employees, but so are schedule flexibility and development opportunities. Use these motivators to drive culture, improve retention, and be more competitive.
  • Mike Zorn
  • 3,722
This issue’s six profiles of multi-unit franchisees include immigrants from three different countries (India, Pakistan, and Armenia), all living the American Dream in their own way.
  • Eddy Goldberg
  • 3,150
Larry Lavigne has learned a few things about being successful in franchising during the past 25 years. He operates Tropical Smoothie Café and Jet's Pizza locations in his home state of Tennessee.
  • Multi-Unit Franchisee
  • 3,654
If there is a way to see or hear the Sport Clips name, Johnny Weber will make it happen. Weber, the brand's largest franchisee with 56 stores, and recipient of the 2017 MVP Single Brand Leadership Award, is all about spreading the word on the brand--all day, every day, in every way.
  • Helen Bond
  • 3,342
Two Multi-Brand Franchisees Bringing 25 More Arby's Locations to the Chicago area.
  • Multi-Unit Franchisee
  • 3,311
KBP Foods Snaps Up Another 78 KFC Restaurants and Now Tops 500 Locations in 20 States.
  • Multi-Unit Franchisee
  • 3,245
John Ponczoch believes there is always a way to make someone's day.
  • Helen Bond
  • 2,649
Wendy's Hall of Fame franchisee Eddie Rodriguez is all about mega growth--one restaurant at a time.
  • Helen Bond
  • 1,861
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Multi-Unit Chicken Salad Chick Franchisee Adding Another Location To His Portfolio In Louisiana With Store Opening This Week.
  • Multi-Unit Franchisee
  • 1,515
With new regulatory and legal hurdles, a newly confirmed Labor Secretary under a new administration, and revolutionary consumer technology developments popping up everywhere, all signs point to the continued disruption of the hourly workforce
  • Jocelyn Mangan
  • 1,312
Great company culture leads to great customer service, which then leads to happy customers.
  • Marc Collopy
  • 3,689
What's necessary to lead a family business out of the current generation and through the next generation successfully.
  • Dan Iosue
  • 1,391
When Bret Stewart was growing up, he dreamed of being a doctor so he could help people. Life may have led him down a different path, but his desire to positively influence the lives of those around him is realized every day.
  • Helen Bond
  • 1,531
Dickey's Barbecue Pit multi-unit operator opens location at Arrowhead Stadium in Kansas City.
  • Multi-Unit Franchisee
  • 1,650
Multi-Unit Operator Takes Over Atlanta La Madeleine Locations as Part of Brand’s Refranchising Program and Plans to Open 15 More Units In Atlanta and North Carolina.
  • Multi-Unit Franchisee
  • 1,799
Todd and Audra Fetter, winners of the 2017 MVP Influencer Award for a Husband & Wife Team, have always had a team approach to marriage, but the decision to become hands-on franchisees has changed the playing field for communicating as a couple.
  • Helen Bond
  • 2,900
Relationships With Franchisors, Customers, And The Community Are One Of The Most Important Aspects Of Success And Critical To Driving Long-Term Value.
  • Kendall Rawls
  • 3,500
When it comes to making his mark and doing good, Brendon Ayanbadejo, recipient of this year's Pro Athlete Influencer MVP Award, wants you to know he is just getting started.
  • Helen Bond
  • 4,910
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Three areas where leadership is changing and how you can set your franchise operation up for success.
  • Kendall Rawls
  • 6,692
Bain & Company asked leaders of 362 companies if they felt their companies delivered superior customer service. Eighty percent believed that the service they provided was indeed superior.
  • John DiJulius
  • 3,370
Anand D. (Andy) Patel is the recipient of the 2017 American Dream MVP Award for achieving remarkable success in the U.S. with multiple brands.
  • Helen Bond
  • 2,512
North Carolina-based franchise group acquire 64 Sonic locations in Alabama, Tennessee, Virginia, and Georgia.
  • Multi-Unit Franchisee
  • 7,191
Multi-unit and multi-brand operators continue to grow in both numbers and size--and so does attendance at the Multi-Unit Franchising Conference.
  • Eddy Goldberg
  • 2,117
Three successful multi-unit franchisees talk about how they spot, measure, and retain great employees.
  • Multi-Unit Franchisee
  • 1,761
Contracts between parties have existed for centuries. Before contracts - there were agreements, or what we also call, covenants.
  • Doug Howe
  • 1,654
Chelsea Segura signed her first franchise agreement with The Little Gym two months before she graduated from Louisiana State University with a degree in kinesiology.
  • Debbie Selinsky
  • 5,624
George Tinsley has been a part of Kentucky Fried Chicken/KFC for more than three decades, so long that he had the opportunity to work alongside the brand's now-legendary founder, Harland "Colonel" Sanders, for three years.
  • Kerry Pipes
  • 2,532
Golden Corral
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