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Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

John Ponczoch believes there is always a way to make someone's day.
  • Helen Bond
  • 447
Wendy's Hall of Fame franchisee Eddie Rodriguez is all about mega growth--one restaurant at a time.
  • Helen Bond
  • 1,253
Multi-Unit Chicken Salad Chick Franchisee Adding Another Location To His Portfolio In Louisiana With Store Opening This Week.
  • Multi-Unit Franchisee
  • 1,335
With new regulatory and legal hurdles, a newly confirmed Labor Secretary under a new administration, and revolutionary consumer technology developments popping up everywhere, all signs point to the continued disruption of the hourly workforce
  • Jocelyn Mangan
  • 1,211
Great company culture leads to great customer service, which then leads to happy customers.
  • Marc Collopy
  • 3,472
What's necessary to lead a family business out of the current generation and through the next generation successfully.
  • Dan Iosue
  • 1,217
When Bret Stewart was growing up, he dreamed of being a doctor so he could help people. Life may have led him down a different path, but his desire to positively influence the lives of those around him is realized every day.
  • Helen Bond
  • 1,389
Dickey's Barbecue Pit multi-unit operator opens location at Arrowhead Stadium in Kansas City.
  • Multi-Unit Franchisee
  • 1,578
Multi-Unit Operator Takes Over Atlanta La Madeleine Locations as Part of Brand’s Refranchising Program and Plans to Open 15 More Units In Atlanta and North Carolina.
  • Multi-Unit Franchisee
  • 1,709
Todd and Audra Fetter, winners of the 2017 MVP Influencer Award for a Husband & Wife Team, have always had a team approach to marriage, but the decision to become hands-on franchisees has changed the playing field for communicating as a couple.
  • Helen Bond
  • 2,713
Relationships With Franchisors, Customers, And The Community Are One Of The Most Important Aspects Of Success And Critical To Driving Long-Term Value.
  • Kendall Rawls
  • 3,336
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When it comes to making his mark and doing good, Brendon Ayanbadejo, recipient of this year's Pro Athlete Influencer MVP Award, wants you to know he is just getting started.
  • Helen Bond
  • 4,784
Three areas where leadership is changing and how you can set your franchise operation up for success.
  • Kendall Rawls
  • 6,599
Bain & Company asked leaders of 362 companies if they felt their companies delivered superior customer service. Eighty percent believed that the service they provided was indeed superior.
  • John DiJulius
  • 3,290
Anand D. (Andy) Patel is the recipient of the 2017 American Dream MVP Award for achieving remarkable success in the U.S. with multiple brands.
  • Helen Bond
  • 2,368
North Carolina-based franchise group acquire 64 Sonic locations in Alabama, Tennessee, Virginia, and Georgia.
  • Multi-Unit Franchisee
  • 7,041
Multi-unit and multi-brand operators continue to grow in both numbers and size--and so does attendance at the Multi-Unit Franchising Conference.
  • Eddy Goldberg
  • 2,002
Three successful multi-unit franchisees talk about how they spot, measure, and retain great employees.
  • Multi-Unit Franchisee
  • 1,710
Contracts between parties have existed for centuries. Before contracts - there were agreements, or what we also call, covenants.
  • Doug Howe
  • 1,616
Chelsea Segura signed her first franchise agreement with The Little Gym two months before she graduated from Louisiana State University with a degree in kinesiology.
  • Debbie Selinsky
  • 4,580
George Tinsley has been a part of Kentucky Fried Chicken/KFC for more than three decades, so long that he had the opportunity to work alongside the brand's now-legendary founder, Harland "Colonel" Sanders, for three years.
  • Kerry Pipes
  • 2,410
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Open a Liberty Tax Service Franchise
The fastest-growing income tax preparation franchise in North America.
How "soft skills" relate to "real" leadership skills and the personal leadership development of successors and teams that ensure business growth into future generations.
  • Doug Howe
  • 2,679
Multi-Unit Franchisee magazine honored franchisee excellence at the annual Most Valuable Performer (MVP) Awards ceremony at this year's Multi-Unit Franchising Conference, April 23–26 at Caesars Palace in Las Vegas.
  • Multi-Unit Franchisee
  • 2,684
How a coaching approach with your employees can work to eliminate the negative and draining emotions of accountability.
  • Kendall Rawls
  • 2,299
Bob Middleton heard or read something years ago that stuck with him: Wealth is built by focusing on one thing and doing it well; wealth is preserved by diversifying.
  • Debbie Selinsky
  • 3,855
Veteran Denny's multi-unit franchisee Glenn Beattie learned early in his franchise career to keep his eye on the prize: the paying customer.
  • Helen Bond
  • 5,648
Creating a Leadership Style and Legacy That Encourages and Empowers Employees and Leads Your Business to a Brighter Future.
  • Kendall Rawls
  • 2,523
After 25 years in the restaurant business, Mike Richey knows that an offer of a dollar more per hour from a competitor can be too much for an employee to refuse.
  • Sara Wykes
  • 2,728
Matt Rusconi, who recently added a hot new tech franchise to his two restaurant brands, has a refreshing attitude toward work: he loves it.
  • Debbie Selinsky
  • 4,053
Franchising is a tough business. There's competition, overhead, rising costs, changing consumer tastes, social media, and now legislative and regulatory threats to deal with--while you're busy hiring and training employees, updating your menu, remodeling your stores, and dealing with insurance, taxes, and suppliers.
  • By Kerry Pipes & Eddy Goldberg
  • 3,038
Golden Corral
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