Training
Discover best practices for training and retaining great talent in your organization. Great people are the key to a successful business, and training is a critical element of the onboarding process. As part of your search for a new franchise opportunity, learn how to evaluate the training programs that brands provide as part of their business offering.
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Employees are on the frontline and the face of your business to customers. It's important that they show customers they care about them. Here are 11 strategies to help operationalize caring.
- Multi-Unit Franchisee
- 10,579 Reads
Energy company offers five fundamental and highly effective tips for leading a small business to success.
- Multi-Unit Franchisee
- 9,391 Reads
"You don't want to change who you are," says Sally Hogshead. "You just want to become more of who you already are."
- Multi-Unit Franchisee
- 10,202 Reads 1 Shares
Four out of five companies can testify that onboarding new hires leads to such positives as higher job satisfaction, better job performance, greater commitment to the organization, and stress reduction.
- Multi-Unit Franchisee
- 8,361 Reads
The benefits of having employees who are better trained, more engaged, and who stay longer are clear. You might even call it the Holy Grail of HR.
- Eddy Goldberg
- 12,299 Reads 1 Shares
Employment rates in the United States are steadily increasing, meaning businesses are growing and, as a result, seeking the right talent to fit their teams.
- Multi-Unit Franchisee
- 6,564 Reads
Great people throughout history often fail, quite miserably, before finally reaching their goals, says international business strategist Dan Waldschmidt.
- Multi-Unit Franchisee
- 8,422 Reads
Over time, every brand evolves to stay relevant to its customers. You may not go through a corporate "rebranding" exercise to the extent that Wendy's, Burger King, or Arby's recently did, adopting a new logo, new store design, and/or new products.
- Nate DaPore
- 6,920 Reads
Why won't my employees just do what I tell them? Why am I struggling to motivate my team? Why aren't they giving me the performance I need?
- Dr. Tasha Eurich
- 8,041 Reads 1 Shares
The Affordable Care Act (ACA) implementation, potential minimum wage increases, and likely overtime rule changes add to the ongoing challenges of managing the expense side of any business.
- Darrell Johnson
- 5,663 Reads
Business owners and managers today face a myriad of challenges--a tight market with strong competition, workforce issues, slimming margins, and the need to keep pace with technological advancements to name a few.
- Michael Vaughan
- 7,184 Reads
Every company makes mistakes that could make them lose customers. I don't care what business you are in, something will go wrong.
- John Tschohl
- 10,663 Reads 1 Shares
When a customer ordered a sandwich at one of Mike Knobelock's restaurants in North Carolina, it came with pickles on it. "They didn't like pickles," says JJ Villafranca, COO at Knobelock's company.
- Eddy Goldberg
- 7,978 Reads 2 Shares
Most of the money and time companies spend on training is wasted. That's because the majority of companies use outdated training ideas and boring training methods.
- John Tschohl
- 7,267 Reads 72 Shares
Customers want a consistent service experience. It seems like that would be easy to deliver yet it is not the norm.
- Lisa Ford
- 5,079 Reads
When you drive up to Disneyland the message is clear: "The Happiest Place On Earth." That not only announces their intention, it also defines their performance standards.
- Jim Cathcart
- 5,088 Reads
Swahili is a language used throughout eastern Africa. It is a lingua franca - a language used to make communication possible among people not sharing a common mother tongue.
- Darrel Johnson
- 7,232 Reads
There's a sign on the wall in Charles Haney's Burger 21 restaurant in Voorhees, N.J., that he believes lists all the best ways to succeed. One, he says, defines who he is: "B-different."
- Debbie Selinsky
- 9,869 Reads 3 Shares
For NFL Quarterback David Garrard, there's no such thing as "retirement." His short break from the NY Jets, starting in May and ending in October, proves that he's not good at sitting back and doing nothing.
- Multi-Unit Franchisee
- 6,337 Reads
These days we hear plenty about employee engagement. We know disengaged employees are bad for business.
- Multi-Unit Franchisee
- 7,903 Reads 1 Shares
As many in the beauty industry have likely noticed, Massage Envy has experienced explosive franchise growth in the last several years.
- D'onn Genovese
- 8,915 Reads 1,014 Shares
The term "human resources management" is essential in business. But have you noticed that the majority of the literature about the topic focuses on the "resources" and the "management" aspects but barely addresses the "human" element?
- Marty Martin Psy.D.
- 6,165 Reads 69 Shares
People are overwhelmed with the complexities of their own lives and are desperately seeking a way to maximize happiness in their home and work lives
- Multi-Unit Franchisee
- 5,852 Reads
All too often, service is not a priority for management. Instead of focusing on people--on their customers--they focus on numbers.
- John Tschohl
- 6,340 Reads 62 Shares
The economy is improving, bringing with it a sense of optimism. That optimism, however, can be dangerous.
- John Tschohl
- 6,437 Reads
The Millennial generation is here. They feel entitled. They negotiate everything. And they'll tell you exactly what is on their mind...even if you don't want to know.
- T. Scott Gross
- 7,820 Reads 1,021 Shares
"Death and taxes." Given that estate planning combines two of the most dreaded eventualities, is it any wonder that most folks have a difficult time warming to the topic?
- Carol Schleif
- 5,885 Reads
You have only one chance to make a first impression. While that statement is something you've probably heard at least 1,000 times, many of us think of it only in terms of meeting someone in person.
- John Tschohl
- 5,008 Reads 11 Shares
Who are your customers? Do you know what they want? Do you know what they think about you and your products and services?
- John Tschohl
- 5,245 Reads 50 Shares
Putting the right people at the helm has launched many high profile, highly successful turnarounds, from Jack Welch in his early days at GE to Meg Whitman at eBay.
- Multi-Unit Franchisee
- 5,241 Reads 6 Shares
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