Multi-Unit Franchisee Insight – Business Philosophies & Management Styles

We talk to successful multi-unit operators constantly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in Multi-Unit Franchisee magazine. Here, from our archives, are some insightful responses from some of these franchisees.

What is your business philosophy?
Be the best at what you do – do something that you can be the best at.

Describe your management method or style:
Surround yourself with a team of smart, talented people who you can trust and have fun being with. Don’t confuse being soft with seeing others’ point of view, and do whatever it takes to help others win!
 Michael G. Kulp, multi-unit franchisee of KFC and Taco Bell

What is your business philosophy?
The vision I have for my business is “To positively impact the lives of other people.” We operate our business based upon our core values represented by the acronym "SERVE.” Strive for Excellence, Elevate Others, Relentless Focus on Achieving Results through Continuous Improvement, Visionary Leadership, Every Guest Matters. We use the motto “SERVE with Pride" as a constant reminder of these values.

Describe your management method or style:
I believe my job includes providing the vision, core values, and key initiatives to direct the business. I then work with our ASLs (above store leaders) to develop goals and plans that align with success in each key initiative. My job then becomes one of follow-up to ensure the team has the tools required and that we are achieving our goals on time.
 Brent Veach, multi-unit franchisee of Del Taco

What is your business philosophy?
I take great pride in the people I’ve surrounded myself with. My vision has always been about leaving my mark. What better way to leave your mark than to have an organization that creates opportunities for our team members, our partners, our franchisees, and their team members to grow and succeed. I couldn’t be more proud of what Busch Global has laid as a framework for sustainable future growth.

Describe your management method or style:
I am an extreme visionary. I look down the road and see potential two to three times what the team believes is possible. To put it another way, I know my team is capable of what they believe is impossible. I push our team members to see the vision and get there, even when they don’t believe they can.
 JD Busch, multi-unit franchisee of Amazing Lash Studio and Massage Heights