Multi-Unit Franchisee Insight – Community Involvement & Leadership Qualities
We talk to successful multi-unit operators regularly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in Multi-Unit Franchisee magazine. Here, from our archives, are some insightful responses from some of these franchisees.
How important is community involvement to you and your company? We constantly seek out ways to give back to our community and are proud of the servant leadership culture we’ve established in our schools. We create opportunities for our leadership, staff, teachers, children, and families to stay actively involved in the community through canned food drives, donation drives, and giving events. Compassion and nurturing a desire to give without expectation are elements that set the Primrose Balanced Learning approach apart from other teaching methods.
What leadership qualities are important to you and your team? We look at people for who they are. Are they genuine and caring? I can teach any employee skills for a job in early education, but they must have high energy, natural leadership skills, and a standard of excellence that aligns with our culture and values. I need to trust every employee to protect the children we serve and the brand my husband and I love so much.
Pratiksha Rigley, multi-unit franchisee of Primrose Schools
How important is community involvement to you and your company? It’s been difficult to focus on community involvement when both the Papa John’s and Hardee’s brands are not doing well. However, we are trying to embody local fundraising as a key strategy and culture, where each location partners with local community organizations for a long-term fundraising partnership. They key here is not just trying to get more sales. It’s about creating real partnerships that help us “do good” and also build sales.
What leadership qualities are important to you and to your team? Business success is 10 percent ideas and 90 percent execution. Details, details, details. Embrace change. Focus on the long term and big picture. Focus on drivers of results, not the results themselves. “Fierce conversations.” We try to have direct conversations, respectfully, so we can make tough decisions and solve real problems.
Doug Pak, multi-unit franchisee of Papa John’s, 50 Hardee’s
How important is community involvement to you and your company? We sponsor local sports team, fundraisers, provide special discounts for public service personnel, and volunteer for good causes for the community.
What leadership qualities are important to you and team? Be honest, work hard, and do better today than yesterday.
Jigar (Jim) Patel, multi-unit franchisee of Wayback Burgers
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