Multi-Unit Franchisee Insight - Innovation & Operational Involvement
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Multi-Unit Franchisee Insight - Innovation & Operational Involvement

Multi-Unit Franchisee Insight - Innovation & Operational Involvement

We talk to successful multi-unit operators regularly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in Multi-Unit Franchisee magazine. Here, from our archives, are some insightful responses from some of these franchisees.

 

How do you give your team room to innovate and experiment?
Creativity is important in helping people succeed. I allow my team members to implement their own ideas. When they work we spread those practices. And when they don't, it's perfectly okay.

At your level, are you still involved in operations?
Very close. Being in the restaurants and engaging with the restaurant team is important. You might sometimes find me on a line or talking to guests in dining rooms.
 Harsh Ghai, multi-unit franchisee of Burger King, Taco Bell, Blaze Pizza, and Denny's

 

How do you give your team room to innovate and experiment?
Our area directors are the CEOs of their regions. They have autonomy to make decisions about their people, about wages, and about maintaining the physical plant for each of their locations. I abstain from giving any of their managers or crew any direction (unless a guest's or employee's experience would suffer). I want them to have 100 percent authority over their regions. I never want them to give away their authority by telling a manager or employee that they have to check with me first before making a decision.

At your level, are you still involved in operations?
I do not cover or work shifts at our restaurants, but I do visit all of our locations and I am a cheerleader at our restaurants. I listen to our managers and crew, I observe and listen to our guests, and I am engaged in the day-to-day operations in some way, shape, or form 363 days a year. (We are closed on Thanksgiving and Christmas.)
 Chris Benner, multi-unit franchisee of Captain D's and Grandy's

Published: November 11th, 2019

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