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These 5 companies are reaping the financial benefits of making customer service a top priority.
  • John Tschohl
  • 5,016 Reads 6 Shares
Are you prepared for the U.S.’s growing Hispanic population?
  • Eddy Goldberg
  • 3,845 Reads 3 Shares
With headwinds to unit growth for the next 12 to 24 months, unit consolidation is expected to continue rising
  • Darrell Johnson
  • 4,014 Reads 4 Shares
New study finds consumers’ path to purchase using a restaurant app can be unpredictable
  • Kerry Pipes
  • 2,617 Reads 11 Shares
Franchisors that sold a lot of units in 2021 are struggling to open them in 2022. Technology can help. Here’s how.
  • Keith Gerson
  • 4,487 Reads 34 Shares
"Quiet quitting" - Is it real, or just a fancy new name for what’s been happening for years? Here are several takes, along with a few solutions.
  • Eddy Goldberg
  • 5,578 Reads 18 Shares
Learn how Franchise Update’s 2022 MVPs hire, fire, train, and retain employees, part 2
  • Eddy Goldberg
  • 3,467 Reads 1 Shares
Are gig workers a solution for increasing demands for flexibility among hourly employees?
  • Mathieu Stevenson
  • 4,178 Reads 6 Shares
Edible multi-unit operator signs 3-unit area development agreement in Florida with Walk-On’s Sports Bistreaux
  • Kerry Pipes
  • 3,806 Reads 135 Shares
Three game-changers to look for to grow your brand in 2023
  • Art Coley
  • 4,917 Reads 9 Shares
Texas multi-brand operator signs a new 10-unit development agreement with Blaze Pizza for locations in the DFW area
  • Kerry Pipes
  • 3,900 Reads 36 Shares
Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Deloitte report reveals board members and C-suite execs have a serious "technology deficit"
  • Eddy Goldberg
  • 3,746 Reads 3 Shares
Multi-brand franchisors continue to expand as the wave of consolidation continues
  • Sara Wykes
  • 4,930 Reads 57 Shares
Examining a successful organization that places company culture and personal growth above everything else.
  • John DiJulius
  • 3,217 Reads 2 Shares
Service brand franchises continue to strike new deals across all sectors as October winds down
  • Eddy Goldberg
  • 3,439 Reads 8 Shares
Every brand has its share of struggling franchisees. Here are 5 options to give them to keep your system healthy
  • John Francis
  • 3,378 Reads 34 Shares
Multi-unit franchisee bringing 20 Bad Ass Coffee of Hawaii stores to Florida Gulf Coast
  • Kerry Pipes
  • 3,706 Reads 2 Shares
Looking to expand overseas? Have you considered the complexities of foreign exchange and getting paid?
  • Eddy Goldberg
  • 4,067 Reads
Largest Captain D’s multi-unit franchisee opens newest location in Mississippi
  • Kerry Pipes
  • 5,288 Reads 3 Shares
The latest global economic forecast from Euromonitor International sees a sharp slowdown and worsening outlook
  • Eddy Goldberg
  • 5,247 Reads
The customer service experience provided during “grudge buys” can impact future decision processes and purchase behaviors
  • John DiJulius
  • 7,145 Reads 1 Shares
The Human Bean
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The Human Bean
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The Human Bean
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Our October roundup of international franchise expansion reports on deals from Asia to the Middle East to the U.K. and Canada as global brands continue to find ways to grow in 2022
  • Eddy Goldberg
  • 5,413 Reads 4 Shares
Focusing on employee well-being is a sure path to retaining your best employees
  • John DiJulius
  • 4,124 Reads 2 Shares
Bill Edwards’ biweekly newsletter rounds up international franchise news, stats, trends, and more from a worldwide network of correspondents
  • Eddy Goldberg
  • 3,274 Reads 3 Shares
How to prepare for an impending recession, talent shortages, and adjustments to growth strategies
  • Kendall Rawls
  • 4,559 Reads 13 Shares
Real estate revival, regional mall operators in a bind, restaurant operators face a tight market for sites, and yes, even Waffle House closed for Hurricane Ian
  • Eddy Goldberg
  • 4,317 Reads 2 Shares
Property management offers real (estate) opportunities in today’s inflation-fueled market
  • Steve Hart
  • 4,217 Reads 8 Shares
Jersey Mike’s multi-unit franchisee in Texas signs three-unit development agreement with Mountain Mike’s Pizza
  • Kerry Pipes
  • 4,248 Reads 2 Shares
Today’s “all hands on deck” response to the labor shortage is leading many frontline employees and CSRs down the path of burnout. They’re not happy.
  • John DiJulius
  • 3,417 Reads 1 Shares
Holiday Hiring Report finds that small business owners are downshifting their hiring needs and expectations
  • Kerry Pipes
  • 3,687 Reads 1 Shares
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