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Technology Feature Articles

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Informative Technology franchise articles to support business buyers, franchisees, and franchisors.

Kim Hanson answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 5,537 Reads 10 Shares
Kelly Gray answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 5,015 Reads 5 Shares
Once considered a marketing tactic or training topic, customer experience is at the center of operations
  • Helen Bond
  • 3,788 Reads 14 Shares
Third-generation franchisee enjoys the challenges and responsibilities in continuing the family legacy of restaurant ownership
  • Kevin Behan
  • 6,634 Reads 188 Shares
At MUFC 2026, more than 2,600 attendees focused on scaling, leadership, and the next wave of growth opportunities
  • Kerry Pipes
  • 3,459 Reads 7 Shares
University real estate can help franchise brands build long-term loyalty, streamline operations, and reach younger customers
  • Chris Cheek
  • 2,375 Reads 1 Shares
Franchise executives discuss how they use new trends and technology to enhance their marketing operations
  • Kevin Behan
  • 3,418 Reads 2 Shares
Katie Gillberg answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 3,528 Reads 34 Shares
Melissa Fry answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 5,271 Reads 3 Shares
From mindset shifts to building trusted teams and scalable systems, multi-unit franchisees reveal what it really takes to grow beyond a single restaurant.
  • Kevin Behan
  • 6,829 Reads 9 Shares
Amy Mosley Earp answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 2,783 Reads
Wienerschnitzel
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Wienerschnitzel
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Wienerschnitzel
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Members of the Multi-Unit Franchising Conference board of directors share their 2026 predictions
  • Kerry Pipes
  • 6,397 Reads 3 Shares
Jennifer Dodd answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 4,236 Reads 22 Shares
Franchise executives weigh in on strategies to increase their closing rates on the leads they receive
  • Katherine LeBlanc
  • 3,455 Reads 9 Shares
Advances in technology can enhance the customer experience while also improving back-end operations
  • Kevin Behan
  • 4,163 Reads 2 Shares
Amanda Clark answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 3,534 Reads
Jane Campbell answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 2,802 Reads 7 Shares
Multi-unit franchisees learn that growth means relinquishing control and transitioning to strategic oversight
  • Colleen McMillar
  • 6,713 Reads 6 Shares
A report shows that most QSR loyalty members are driven by savings, not perks, with discounts and free items leading enrollment and retention
  • M. Scott Morris
  • 3,618 Reads 3 Shares
Colette Bell answers a Franchise Update Q&A about guiding brands through transitions
  • M. Scott Morris
  • 3,237 Reads 6 Shares
For Clement Troutman, staying the course was riskier than moving into franchising with Tropical Smoothie Cafe
  • Kevin Behan
  • 4,526 Reads 23 Shares
American Family Care
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American Family Care
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American Family Care
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After years of coaching franchisees and studying the business model, Jonathan Steward became a franchisee himself
  • Kevin Behan
  • 5,104 Reads 9 Shares
When communicating with prospects, the power is in pairing automation with personalization
  • Dennis Leskowski
  • 2,730 Reads 4 Shares
International growth can transform a brand's long-term enterprise value
  • William Edwards
  • 4,419 Reads 1 Shares
Lisa Starnes, a Captain D's franchisee, embraces excellence, practicality, and people-first leadership
  • Kevin Behan
  • 4,446 Reads
Misha Punwani carries a data-plus-empathy mindset into marketing, leadership, and franchise operations
  • Kevin Behan
  • 8,384 Reads 44 Shares
Private equity's entrance into a brand's world can spark tension between tradition and transformation
  • Paul Wilbur
  • 3,110 Reads 2 Shares
Joey Pierson plans to turn Tacala Companies into the premier multi-brand franchise group in the country
  • Kevin Behan
  • 9,635 Reads 94 Shares
Dr. Eric Jenkins says infrastructure and culture are crucial to running his 8 MassageLuXe locations
  • Kevin Behan
  • 3,631 Reads 9 Shares
Aaron Gillaspie learned the value of hustle, research, and adaptability when pursuing his first career
  • Kevin Behan
  • 4,558 Reads 48 Shares
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